The Foldie Reviews 

2,065
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 935 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and practicality of the products, noting their excellent construction and stylish design. Many find the bags to be incredibly versatile, fitting perfectly under airplane seats and offering ample space for various items, making travel and daily use convenient. The customer service is frequently highlighted as exceptional, with people appreciating prompt responses and quick resolutions to any issues. However, some customers also noted issues with order and delivery, experiencing delays or problems with tracking information. A few other people also felt that the product quality was not always consistent, with some bags showing manufacturing faults or stitching coming undone after light use.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its great quality, versatile design,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent craftsmanship and durable... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, quick... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times and... See more

Customer service

Users describe positive interactions with customer service, highlighting that agents are often friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more

Company replied

Rated 4 out of 5 stars

Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more

Company replied

Rated 5 out of 5 stars

Love my FOLDIE & girlfriend who I gifted the second one agrees. Her bag presently enjoying Paris & mine has just returned from China. Quality product I trust with everything & popping under seat or ea... See more

Company replied

Rated 5 out of 5 stars

Bag arrived quickly and as I had bought when by one get one free they were excellent value ( though I think I’d have been very pleased even if I’d have paid the price for one.) Good quality and the ex... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,065)

863 reviews in the last 12 months

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Rated 5 out of 5 stars

Foldie Cross Body Bag and customer service.

I recently received my foldie cross body bag and have been using it this week during travels in Italy. It really is the most brilliant little bag, spacious and secure. I’m very impressed with it. While using it, I noticed that the stitching on the inside pocket was coming undone. After contacting Foldie customer services, a replacement bag was in the post to me within 20 minutes! So as well as being a brilliant little bag, they have brilliant customer service too, thank you Alice and thank you Foldie!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

My Foldie experience

I had a little issue with one of the bags I ordered while I was traveling. I contacted the company on my return and within 2 weeks I had a replacement. Excellent and prompt service and I would highly recommend the bags, they're great.
Will have to get another style.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Foldie sling bag

Easy to order and fab customer service. I realised that I had selected the wrong colour on my second bag . I received a lovely email back saying they had sorted it for me. I was able to track my package throughout.
I'm very pleased with my purchases.

29 April 2026
Rated 5 out of 5 stars

Five star customer service! Great product!

Five star customer service when my Foldies were misdelivered and lost by Royal Mail. Immediate support from Jovana left me in no doubt that it would be sorted straight away. Friendly, understanding, efficient support and updates along the way made this exemplary customer service. Delighted with my two Foldies …. very well made, a good size and secure cross body design. Love the olive colour. Would 100% recommend. Thankyou Jovana for all your help and positivity… not always found with online purchases when things go wrong with delivery. Well done, Foldie.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I have to say I absolutely love it!

I have to say I absolutely love my Foldies (got 2 in the BOGO sale). They are the absolute perfect size. I can easily pack a week's worth of stuff in one. You have to think about what you're really going to use, but once you get that in your head it's perfect. Stops me from overpacking! Love the separate compartments. I also have the passport holder and this keeps passport and boarding passes etc. easily available and secure. I love just breezing through checkpoints! Durable and so pretty with the color selections. There's another kind of bag on the market that I looked at, but when you look at the dimensions it's HUGE! Will not fit under a seat and would be awkward for overhead bins. Foldie is perfect.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I have the crossbody bag

I have the crossbody bag, the sling bag and the holdall. I have also bought two more sling bags in different colours as I loved it so much on my recent holiday. I have also purchased all of the bags for my sister's family last Christmas. Holdall great for weekends away. Took all three bags on holiday abroad last month. Very light. Holdall fits perfectly under aircraft seat. Sling bag was my favourite to take out everyday. Perfect length and super comfortable. Wouldn't hesitate to recommend the bags or the Foldie company. All bags are super light, with lots of compartments, and feel secure. Great safety features... lock for zips to prevent pick pockets, hidden compartments, RFID feature for cards. The holdall has a useful waterproof pouch. I have taken advantage of the two for price of one offers and now have at least two of each bag. The holdall is exceptionally lightweight so didn't eat into my cabin bag weight allowance on the plane. Great communication from company. Prompt delivery. I have now purchased from them 3 times.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

I have left a neutral rating meantime…

I have left a neutral rating meantime as my order still in transit … from China!!! Despite website stating despatch is within 24 hours, this was not the case as it wasn’t despatched until the 3rd day (48-72 hours). Also the delivery time advertised seems very unrealistic since the goods are still in China, 2 days after informed of despatch with no apparent movement in over 24 hours according to their tracker!

To ask for a review this early after placing an order and knowing that the goods would not have arrived is a bit cheeky of them!

Unfortunately the goods will definitely not arrive in time for my holiday despite their website timetables suggesting it would, albeit tight at the latter end of the “window”.

I have also left the repopulated “date of experience” as 29th April, however, order was placed on 27th and this review request on 1st May! This will assist in understanding a timeline…

29 April 2026
Rated 5 out of 5 stars

Foldie holdall and crossbody bag

I have a Foldie holdall and a cross body bag. I bought them when I was planning a holiday to Australia and New Zealand, but used both of the bags since for shorter journeys on tran, coach and car.

The holdall is really roomy, holding everything I need for a long weekend. Perfect when travelling on a train or as cabin bag on a plane. I like the way it cleverly expands to carry even more.

The smaller crossbody bag is perfect when I'm sightseeing. My valuables are safe and secure, but easily accessible when I need to use them. This bag looks small, but it holds such a lot; money, passport, phone, documents, suncream, make up and hairbrush.

The perfect travel items.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely products.

Easy to use. Order came as expected and product was so good I ordered some more. No problems encountered with ordering, delivery or quality of gooods so would happily use again

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great little bags that know their job.

The great little bags have to be used to be believed and honestly, once tried you can't do without. It's amazing what you can pack in to them and there are great security features too! My first one soon changed from my holiday bag to my everyday bag until it retired simply because it started to look grubby. Can't wait for my new one to arrive.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The FOLDIE crossbody and its Tardis properties!

Absolutely brilliant little piece of kit. The cross body bag. Had it in Tenerife this week. Went on a day trip to La Gomera. In my bag I had money, passport, phone, lip balm, spf, pack of tissues, pack of wipes, bottle of water (the reusable metal 500ml kind), and a tube of Mento mints. Another day I went for a walk and had all the above, plus my book! Yes it was full but my god i couldn't believe i got it all in there. So glad I got them. Love them. I always felt safe knowing that nobody could get in to it or cut through the strap.
Thankyou Foldie ❤️

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my foldie bags!

I absolutely love my foldie bags! I live in a small place and love that when they are not in use, they pack up neatly for storage. I use them on day trips, overnight trips, weekends away & longer trips. Even if I am packing a check-in bag, my foldie is my carry on when I use it expanded or my personal item when I don't. I love that it slips onto my luggage handle when needed. The strap is great when my bag is a little heavier, I crossbody it or use the regular handles when it's a lighter load. I ordered mine in brown and they are beautiful! I have had no issues with my bags and have had them for over a year with lots of use! Very happy with my purchase!

18 April 2026
Unprompted review

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