The Factory Shop  Reviews 3

TrustScore 4 out of 5

4.0

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Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store
  4. Living Room Furniture Store
  5. Mattress Store

Written by the company

After years in the furniture industry, Factory Shop was established with a clear vision: to offer affordable furniture with excellent service. We take pride in our recognised and comprehensive array of products that serve dreams in bedrooms, comfort throughout living areas and sophistication in any dining room across Britain. Carefully sourced materials and research by our in-house design team give us a unique ability to offer personalised packages and accessories that can exceed the expectations of any homemaker. Our professional customer team is on hand to discuss everything from your dimension needs to taking advantage of our fast-nationwide delivery service.


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4.0

Great

TrustScore 4 out of 5

3 reviews

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4.0

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(3)

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Rated 5 out of 5 stars

Brilliant all round

Ordered from here, had a slight issue which was resolved very promptly and professionally. The staff and the main man are so polite and seem to go to all lengths to help the best they can. Will definitely use this company in the future and will guide friends and family to do the same. Your left alone to try their products at your own pace.. they don't rush you into any choice. They are very informative and knowledgeable on their products. (Halifax shop) Thankyou

21 August 2024
Unprompted review
The Factory Shop  logo

Reply from The Factory Shop

Hi Danny,

Thank you for an excellent appraisal. We always try to see and understand the customer point of view. You were honest, fair and kind. We are grateful for your custom and hope that we can continue to be of service. All the best.

Yours sincerely

Factory Shop
Adam (CSA)

Rated 5 out of 5 stars

Sweet Dreams Guaranteed!

Recently went down to The Factory Shop for a bed & mattress… Staff helped me choose the perfect size & type of mattress for my needs - the memory foam option they recommended was spot on. It was affordably priced making it well worth the investment! Highly recommend this shop hence the reason for 5 stars as they’re now my go-to place for any sort of bedroom furniture …

4 August 2023
Unprompted review

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