Bunch Reviews 

Incredibly helpful service today- Luke.

Hello
Good evening.I am new customer with bunch.I am happy for support.Thank you for help.
Dipa

Awful company. My son used these with his partner to rent their first flat for the last year. Nightmare from start to end. Ridiculous hidden fees, delayed responses. Complete farce.
He's been actively trying to cancel all things with them from August this year. I've seen all the email trails. They are still taking money from his account despite us begging them in advance to cancel everything. They cancelled some, not all, and then take 10 days to respond to an email asking that everthing is cancelled for the 100th time. They last responded to his email on 25th sept saying another 'team' would get in touch with him. Its now the 8th October. No one has. . .

DO NOT SIGN UP. Ive left review before about how everythinf we contact them about gets botched now we are in serious trouble as the locsl water company are claiming we haven’t paid them - the bunch should be?! seriously avoid no one is answering to us

Aaliyah was immediately helpful in resolving my issues. Everything was sorted, and I received my refund as scheduled.

DO NOT USE!!!!!!!!🚩🚩🚩🚩🚩🚩🚩🚩 The worst company I have ever come across. Absolute scam. They will rob you blind and then leave you on hold for hours until the clock turns 4 and then will just hang up. Will charge you quadruple but despite this; dont expect them to actually pay your bills. We received enforcement threats and water bills despite overpaying our bills the whole time we had been at the address because they werent actually sending the money to suppliers and now have had to proceed to legal action because of the thieving W⚓️s!!!!!

Jordan was very helpful during our conversation. I appreciate his professionalism and civility in responding to my inquiries.

Manny was accommodating and understanding of my concerns and worries. I had been trying to get hold of Bunch since Thursday, so I was already feeling anxious and frustrated about the money owed to me. Despite this, Manny provided a top-tier level of service, showing patience, understanding and professionalism during what can be difficult financial times as a customer. I truly appreciate his support and the way he handled my concerns.

Amir went above and beyond, a credit to the Company

Judah. Top draw. Very helpful

If I could give zero stars, I would. My experience with The Bunch has been an absolute nightmare of incompetence, coercive tactics, and extreme stress. This company is currently the subject of an active Energy Ombudsman investigation (Case Q188198), and I am reporting them to the Information Commissioner's Office (ICO).
Here is exactly what you can expect if you sign up with them:
1. Blatant Mis-selling: Their sales agent promised me a guaranteed flat monthly rate in writing. This was a lie. They hid the real tariffs, failed to provide transparent bills, and systematically overcharged me for the entire contract.
2. Unauthorized Deductions & Coercion: Even though my account is officially "frozen" due to the Ombudsman dispute, they used automated warning notices to threaten my credit file and force me into paying a disputed "final" bill. Then, today, they unlawfully dipped into my bank account and took another £106.09 without notice or justification.
3. Total Incompetence: I moved out months ago, yet I logged into their portal today to find they had negligently left 3 out of 4 of my utility services marked as "Live." They are actively trying to charge me for a property I no longer live in.
4. GDPR Data Breaches: They consistently send me invoices featuring the name of a complete stranger ("Thomas Simpson") who has never lived at my address. They have completely ignored my requests to fix this severe data breach.
The Bunch relies on aggressive automated billing software to extort money while their customer service team ignores you or makes false promises. I have had to instruct my bank to block them from my account.
Save yourself the anxiety, the lost money, and the legal battles. DO NOT use this company under any circumstances.

Direct and clear explanation and response. Good listening to my problem
Thank you Aaliyah for your assistance

Avoid at all costs! Was with bunch for a year, and am still paying for it almost two years later. Still making random extra charges on my card, sending emails for hundreds of pounds owed despite being all paid up at the end of the contract. Trying to get any kind of customer service is like pulling teeth.
An absolute scam and not worth the trouble, please avoid especially young people don’t get tricked like we did!
(Also, Bunch are not a proper energy supplier. They resell energy from TruEnergy. Do not trust!)

The worst company I’ve ever used. Would never recommend this, it ahytning id actively tell people to avoid at all costs, made bills such an unnecessary hassle for 12 months. Judah was nice though.

Beyond terrible. Would not recommend to anyone. Sent over ten emails and no one answers the phone.

I have had a pretty awful experience ranging from feeling like my data was scraped in the first place to prey upon what is quite a stressful moment of moving house to being certain that I was potentially being scammed.

There was some uncertainty about the property I was moving into and I had to arrange my utilities through other means which meant that I needed to be able to cleanly close my The Bunch account (I believe I was in the 14 day cooling off period when I first submitted a cancellation form), this simply did not and has not happened.

Somehow they have managed to double the amount shown as due after I asked for a refund of the initial payment and being told I would be given a refund and that my account would be closed.

This whole process has been going on for about a month now, the amount that shows as being due seems to randomly change every day. I am told I will be getting a refund in 6 - 10 working days and that my account will be closed/I can safely ignore the amount shown as being due, it has been about 7 days since I was told this, with no sign of a refund. Obviously at this point I am not sure I trust them to refund me and based on other reviews I don't see a reason to.

Awful customer service that takes ages to respond, the only way I have found that works to use the call back function on their phone line.

Ridiculously high fees.
Appalling amateur customer service.

As seen on BBC The One Show/Watchdog on 10th December 2025.

I would not recommend Bunch, now operated by Huddle Utilities Ltd, based on my experience.

I raised a formal complaint over my account and billing. Bunch acknowledged the complaint and specifically told me that credit-control escalation would be paused while it was being reviewed.

The complaint is still not fully resolved, yet they have since attempted to take a payment from my account.

I then formally gave notice to end my Bunch services on 23 September and raised it again directly with the complaints representative handling my case on 25 September. Despite chasing, I still have no confirmation that my cancellation has been actioned or even what my end date is. Instead, I continue to receive invoices and tariff communications completely ignoring my previous emails.

I’ve now also received a £367.70 bill directly from Thames Water, stating that my account with them was opened from 1 August, despite Bunch also managing and billing me for water. I’ve asked them to explain how these charges reconcile and whether there is any overlap. I don’t believe I could have possibly used that much water so that means my past water bills weren’t being paid

Mistakes happen. What I find unacceptable is having to repeatedly chase a company to resolve an open complaint, action a cancellation and provide a clear explanation of what I’m actually being charged for.

Bunch has since informed customers that the business is now operated by Huddle Utilities Ltd, so I expect Huddle to take ownership of these outstanding issues rather than allow them to continue unresolved.

At this point, I simply want my complaint resolved, my account properly reconciled, no further attempts to collect the disputed balance while the complaint remains open, and my cancellation notice actioned.

It’s disappointing that I’ve had to post publicly in the hope of getting a substantive response.

Terrible experience, terrible customer service, and deliberately difficult to unsubscribe, especially considering most people are automatically assigned to the bunch by their letting agent.

Although they are supposed to manage your utility bills, you will still get invoices from other suppliers, because they are shockingly poor at their own game. Their prices are also very high.

What I found to be most frustrating was that it took several months to unsubscribe, and insisted on having documents which are not legally necessary. I was continued to be billed hundreds of pounds while navigating their terrible customer services. Part of me feels this was deliberate. Horrible experience all in all.

Tried to cancel three times and each time they’ve found something meaningless to stop the cancellation and now they’ve charged us all £77. Don’t ever join bunch it’s built to rob you