Thathair Reviews 

1,451
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, describing the extensions as natural, beautiful, and easy to apply and remove. Many people are impressed with the quality, noting that the hair looks and feels real, blending seamlessly with their natural hair. The customer service is frequently highlighted as exceptional, with reviewers appreciating the promptness, helpfulness, and willingness to assist with exchanges and color matching. However, some customers also noted issues with their orders, such as receiving incorrect products or experiencing excessive hair loss immediately after opening. A few other people also felt that the product did not work with their hair length or that the color match was not accurate despite using the company's consultation process.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their extensions for being natural,... See more

Quality

Reviewers mention positive feedback about quality, with many describing the hair as surprisingly soft, silky,... See more

Customer service

People report positive experiences with customer service, often describing it as incredibly nice, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the product quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

I’m impressed with the customer service promptness and willingness to help me find the right match. My hair looks beautiful and I love it

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,451)

803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This has changed my life

This has changed my life! I’m so glad you guys sent me two, cause you knew I would love it that much!! The color was perfectly matched, and it’s so EASY, I can’t even believe how easy it is. I wish I had this option years ago when I was messing around with clip extensions. These are so much more comfortable!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 😍

I had an issue with the previous order and you immediately replaced it without me asking and sent it out.
Fantastic product and even better customer service!

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Keep practicing!

I got mine but couldn’t figure out how to get them in using the clips. I practiced and figured it out and now I’m loving them. I am getting my hair colored to match them next week so I’m sure they’ll look great!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I originally ordered wrong color

I originally ordered wrong color. Customer service was fantastic! Great product, color, fits nicely. Complete hair color match. Replaced new color no cost to me. Highly recommend this product

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing extensions, great quality .

My whole experience with you all was great. Firstly I wasn't sure about these extensions but i did ordered and when i got the extensions and tried, i was shook because quality was so good, it blended 70% with my hair. Then I again contacted you guys by email and you guys replied back same day. I showed you my pictures where it was not 100% match and you guys emailed me back by saying, we will send you one more option and the previous one you can keep it. And you sent me one more with both the styles ( straight and wavy) . You guys really take care of your customers. And this new one matches 100% with my real hair. Not too pricey, quality best and service top notch 👍🏼 thank you. I will highly recommend for these beautiful extensions.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to love this.. but it sucks.

I wanted to love this. I wanted to so bad. I held off, thinking this can’t be that great- then I watched paid influencers that convinced me otherwise… should have gone with my gut.

If I could leave negative stats, I would. You cannot try on the prouduct and then send it back. It’s extremely low quality “hair”, thin, and does not match. No matter how many times I PAY TO SHIP IT BACK, this product sucks and so does customer service. DO NOT BUY!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service + extensions

Perfect color match!!! I’ve since learned to adjust the bead for the band fit with the needle nose pliers but what happened initially with me was I adjusted it so much that was stuck clamped shut. Maria in customer service td me to keep the extension that I had as they don’t sell the adjustment beads separately & let me choose any color & length I wanted to replace the one I had. Best & easiest customer service I’ve had!!! You don’t come across that much these days. In response to one of the customer reviews who said the band doesn’t fit & is loose & bumpy, adjust the band so it’s smaller put the wire at the middle of the top of your head & fit the band just a couple inches down from the back of your head & you won’t have any bunching + it will be high enough above your ears. You won’t feel it at all!
Thank you again ThatHair. You are the best❤️

25 March 2026
Unprompted review
Rated 4 out of 5 stars

The color is a match yeah!

The color is a match yeah!! The only thing I have a problem with is it showing through in the back because it is so bumpy from the fold. I’ve had it laying under a book. It hasn’t helped

31 March 2026
Unprompted review

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