Spun keno 5 times and the final round showed zero matches yet credits still vanished from the account. Game history confirmed all spins completed. Balance reflected the cost regardless. Did the system... See more
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I opened slots during spotty connection and graphics started within 45 seconds flat. The whole thing rendered without freezing up. Tables appeared crisp. Buttons responded quick. I played through the... See more
I started playing during poor wifi and my games took roughly 60 seconds to render fully. Interface felt sluggish at times. Everything loaded eventually though. Connection stabilized after that
my browser loaded pages within 7 seconds over unstable wifi throughout the visit. Interface stayed responsive even as connection dropped momentarily. Content streamed without freezing. Everything work... See more
Company details
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A selection of online casinos for UK players evaluated on licensing, security, payment methods and user experience.
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£86 payout history went sideways once…
£86 payout history went sideways once the payout fell back into the account balance on ticket #96451 without a failed reason. KYC status gave a vague next step at Mon 14:42.
Advertised providers were unavailable…
Advertised providers were unavailable again.
Proof of address upload went wrong…
Proof of address upload went wrong first: KYC asked for the same bank statement again with Skrill before withdrawal. Casino page turned the bonus screen into guesswork before I closed the tab.
the search needs the exact title or it…
the search needs the exact title or it finds nothing
favourite slots list cleared itself…
favourite slots list cleared itself again
Selfie step on phone on 6% battery…
Selfie step on phone on 6% battery looked fine, then support email approved the file on work laptop but the account marked it rejected. Lobby notice left the blank row in history before I closed the tab.:(
credit where due
credit where due, the deposit landed in about four seconds. the £75 coming back the other way has taken eleven days so far and two emails that nobody answered
the issue wasn't about losing money
the issue wasn't about losing money. It was that the mobile layout blocked the main button, which made the process feel unreliable.
The agent was polite enough
The agent was polite enough, I will say that much, but she answered a question about bonus wagering that I had not asked. Mine was about a £75 withdrawal sat in review since tuesday.
went to use a bonus and the £5 max bet…
went to use a bonus and the £5 max bet wasn't anywhere on the promo page, only in the deep terms. Staked £6 by habit and lost the whole bonus balance for it.
Casino receipt #98794
Casino receipt #98794: the casino history from my account page lost the withdrawal request after refresh. Account history stayed empty during another support queue.
The page froze after a bank transfer…
The page froze after a bank transfer deposit. What annoyed me was that Face ID worked once then asked for email again.
I was late for the train and did not need another restart. I checked again later and the wording still had not changed.
Cashier spinner after £17
Cashier spinner after £17; mobile casino returned me to the lobby with Skrill after one spin. Lobby notice changed without warning while profile status said cancelled.
I spotted it after Casino receipt…
I spotted it after Casino receipt #50453 because old Visa method stayed visible after case 57489, then went missing on the final cashier screen. Support reply hid the failed payment note on ticket #4115.
Registration was quick until the…
Registration was quick until the postcode field rejected a valid UK address. Support could not edit it after account creation, and the status was unchanged at breakfast.
Kept the transcript because I wanted…
Kept the transcript because I wanted the dates straight. Asked on the 2nd, from the office car park at lunch, why a £180 withdrawal had gone back to my balance. Agent Faye said documents were outstanding. Uploaded them that night. Agent Curtis on the 5th said nothing was outstanding. Agent Steph on the 8th asked for the same two documents. Every one of them was perfectly polite and none of them could see what the previous one had written, which is the part I cannot get past.
even after relogging
even after relogging, a provider category showed no available games
Monday night I opened casino receipt…
Monday night I opened casino receipt #88123; my bank had no payment while the casino receipt after a £86 test said paid. Message centre left the blank row visible while profile status said manual check.
Balance corrected late
Balance corrected late, with no transaction note.
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