thaluta.com Reviews 36

Everything went wrong. Only bad experiences with their poor quality clothing and customer service. They claim 'ethicality and transparency', but if with something they have been transparent with it's that they are not customer-oriented but only interested in maximum profit, and that their claimed 'ethicality' is just a marketing strategy. They also have a very rigid and strategized return policy created in a way that the customer will almost always loose.
Clothes are beautifully pictured but do not fit as presented in real life, they are clearly very cheaply produced. Do not buy from this company.

Ordered a top and yoga pants. They came within time-frame. The quality does not add up to the price. The pieces do not resemble the pictures, they are smaller and have a different cut. I tried returning them But the return is too expensive and too complicated. I Will never buy from this company ever again. I feel scammed. Not recommended.

Ordered the Amara Bohemian Maxi Dress, it arrived within the advised timeframe, I asked for fedex so it came very quick.

Dress is amazing, the wrap was easy to figure out, colour beautiful, fabric sturdy.
Can’t wait to take it out for a spin.

The dress came with a little hand written card with thanks for the purchase message it was very cute.

I ordered something and was charged for it. They, not me, then canceled the order two hours later. I was foolish and did this twice. They replied to my inquiries. Even though I paid for expedited shipping, they cancelled my order because I “didn’t buy enough to warrant the shipping”. This business is a fraud.

I’m super happy with my order from Thaluta! The clothes smell amazing and came with a lovely personalized card. The pieces themselves are just wow. I absolutely love the fabric and how I feel when wearing them. For reference, in France I had around €15 customs fees for a ~€100 order, but I knew that in advance so it wasn’t a surprise (just mentioning it FYI). Shipping was very fast, the customer service was responsive, and overall it was a great experience. I wouldn’t hesitate to order again!

I ordered a dress, it was far too big for me. I wrote multiple times to Thaluta email to organise a refund and return, but I didn't hear anything back at all!! I wouldn't buy from here again...

Really nasty customer service, they accuse me of lying and dont take my complaint serious.
Nice dress, well made but the quality is not what i expected. In total i spend 60€ with clearance, not 30€ as Thaluta says in their reaction. After only 3 short times of wearing the fabric is already pilling, i did not wash it yet or anything. I send them an email with my complaint and pictures of the pilling. Customer Care reacted very blunt, unprofessional and -after several emails from my side went unanswered- simply say we have never heard this complaint before, so case closed. I am very unsatisfied, for the price i expected good quality and a friendly, professional customer care Would NOT buy again!
And in case Thaluta will react on this review, i also did reviews on Facebook and if you like i can place them on the Thaluta site. 😇
Also, Thaluta, i did not wash it or put it in the dryer. I am very upset that you are trying to accuse me of lying: as i told you in my emails i did not wash it yet. And Thaluta, i already emailed you one week after receiving the dress, its because you ignored my emails that its now two weeks later. Also, Thaluta: you write you never heard of pilling but then you recommend me to buy silk because this doesnt pill? 🤔
I'am fuming, never experienced such a horrible customer service!

Beautiful pieces!
Ordered a couple dresses and they were exactly as shown on the website. The material feel and print was really gorgeous.
Although a bit pricey, you get quality pieces, which is rare these days when ordering online.
It was all packaged up with care even with a little personalized note from the company.
I would definitely buy again from here.

Package arrived really fast. Seller replied to every email I sent. I got notifications about package, also. Clothes are beautiful, they have very nice colours, the materials just fine, the sizes are good.

Bought exactly the same dresses in Thailand on markets for 10/15 euros. Pretty but not high quality and certainly nog worth what they ask for it.

Got my order quick! Did not fit well due to wierd cut. (Not like the pictures) forget abut making a return. Is a trade from Thailand and they make impossible to returnthe item, do not order from them. I lost $300 US dollars due to ordering 6 pieces!!!

I've ordered from them 3 time, all shipments arrived quickly. Clothing is beautiful, exactly as pictured online. I just suggest you check sizing, as they run on the small side. I wear a XS/S and the small was perfect, if just a little roomy.

Avoid avoid avoid!!!!

Like the reviewer before me, my order came very quickly and the process was seamless. However when the order arrived, it wasn't cut the way it was in the picture, and the sizing was a little off for me. I wanted to return it, and got in touch to with the company immediately, and they have ignored me. I have sent 3 emails and still nothing...

My order came very quickly...however, none of the items fit well enough. I gave contacted them three times about returning with no response!

Wonderful company. I love ordering from them because the clothes are always high quality and shipping time is so fast. They always leave a hand written note in your package which is so nice, and they donate a portion of sales to charity! Never had a bad experience with this company

Actualizo: Tras 1 mes sin recibir el pedido, les escribí a Thaluta, pero nunca contestaron. Escribí aquí la queja. Finalmente, tras 35 días llegó el pedido en perfectas condiciones.

I made an order and I didn't like how it looks on me and the material wasn't good. So when I emailed them for a refund, no reply whatsoever. So the money was a waste

An update: So they replied to my review after 2 years with rudeness? What a good customer care service, which suits your materials.

Recently I’ve purchased from Thaluta trousers and a top. I really like theirs clothing. It’s not perfect quality, but really original designs. The customer service made me really upset. When I proceeded with the order I forgot to put my PO box number. There wasn’t any separate section for it or reminder, like on other websites. I payed 12$ for international delivery. It arrived in my country and I received a message from post office that I have to pay additional 8$ for delivery. I was shocked, as this never happened before. So anyway, the post office people said that this is because there wasn’t full address (no zip code) and now I have to pay extra charge (that the country rules for some reason). So I wrote to the shop Thaluta. Explaining situation and asking for complimentary 10% off my order (which other shops would do anyway) I bought all the products without discount and this is my second time ordering from them. As I think it was theirs mistake too. But the customer service were totally indifferent to my situation and just theirs main point was to prove that it’s not theirs mistake it was mine. I never heard a “sorry for any inconvenience” or we give you a 10% off your next order or anything like that. Looks like they not holding on for theirs good customers at all. And this is really a shame. The girl Nataya wasn’t nice to me or helpful at all… So I won’t buy from this shop again unfortunately.

I wouldn’t hesitate to order again. Great company, with lovely products from natural materials. And, not only that, but they donate 10% to street cats, a cause after my own heart.
Great fast delivery. Lovely customer service.

I've ordered from Thaluta 3 times now and always had a great experience. Their clothing is beautiful and washes well. Fast shipping. Thank you Thaluta.