TGA Mobility Reviews 726

I bought a tga vita sport mobility scooter with long range batteries and a snug canopy in black s/n 512stek24420016 on the 8/05/25 and I thought do a 2nd review 12 months later I still like the comfortable ride and road Roadholding capabilities but the rear mudguards don’t come far enough over the wheels so allowing mud to be thrown forward over the front of off the scooter also the horn isn’t fit for purpose forcing me to buy bike horn to warn other road users of my presence. Sort this out tga and you’ll get 5stars from me kind regards A . A

I am extremely disappointed with the ongoing lack of aftercare and the unacceptable customer service I have received from TGA Mobility.
I booked a routine service for my mobility scooter back in December 2025 and was finally given an appointment for 1st April 2026. After waiting five months, the engineer arrived and refused to carry out the service because the front tyre had a puncture — something I had never been informed about and therefore could not have reported in advance.
When I contacted the office, I once again encountered the same member of staff whose manner has repeatedly been rude, dismissive, and unprofessional. This is not just my experience. Trustpilot reviews and social media comments consistently mention the same behaviour from the women answering the phones, yet nothing ever seems to change.
I was then told I would have to pay a £70 appointment charge for the very appointment that did not go ahead because the engineer refused to do the service. Despite explaining multiple times that I was unaware of the puncture, I was met with accusations, insinuations, and repeated demands for payment. This caused significant anxiety and distress.
As a disabled customer, I rely on clear, supportive aftercare — not pressure, rudeness, or unfair charges. TGA Mobility’s customer base includes many disabled and vulnerable people, yet the level of aftercare and communication is far below what should be expected from a company providing essential mobility equipment.
I have contacted the company three times and have been completely ignored. At this point, I feel I have no choice but to warn others. The ongoing pattern of poor service, lack of accountability, and dismissive treatment is deeply concerning.

I purchased a Vita S from TGA, but unfortunately it was not properly set up or adjusted for my size and weight (12 stone) at the time of delivery.

From day one, the body has been rubbing against the mudguards, which has now completely worn away the paint and is beginning to wear into the plastic itself. This indicates that the scooter was not correctly set up or checked before handover.

As someone new to mobility scooters, I was not aware this was incorrect and assumed the setup had been completed properly during delivery. I now understand that a correct adjustment and fitting process should have been carried out, which did not happen in this case.

Had even basic adjustments been made at the time of delivery, this damage could have been entirely avoided. The only issue with what was otherwise a pristine scooter is this preventable mudguard damage.

As a result, I am now left with avoidable damage, inconvenience, and the potential cost of rectification, all of which stem directly from an inadequate setup at the point of delivery.

I am disappointed with the level of service provided, particularly given the expectations set for a specialist mobility provider. I would expect a proper review of this issue rather than being asked to pay £125 for a service to address what appears to be a setup-related issue from day one.

I purchased a walker which I have never used before The assistant was very helpful but after leaving I found after a few days that I was experiencing strong pain in both elbows and my left upper arm and shoulder.I am left handed and prior to this I was using a stick on my left side. I wasn’t able to go back to your Sudbury store until 22/4 because of other health issues.I saw different staff and they have increased the height by one notch. This is why I have given the lower review.

Service was first class and product was just perfect

The service from TGA was exceptional. I finally had to upgrade my previous Breeze 3 after 15 years of daily use. The representative brought the new scooter (also a breeze 3) to our doorstep, and was a pleasure to deal with. They have a great after sales support team, and I feel very well looked after. Couldn't recommend them any more highly!

Driver was very polite kept in touch

Your office was very efficient at sending me information . Your salesman was very helpful polite and efficient in telling me all about tgd machine I was interested in.
He wasn’t pushy and gave the answers to my questions. .

I haven't received my order although you sent two emails telling me my order has been dispatched, after contacting you I was told it was still on its way from Tiwain via South Africa . Why not email that fact. I cancelled my order.

Genuine company who take time to come and see you in ure home and explain everything about ure power pack.
Even my first phone call with Jo they are just lovely caring people.
Harry was very supportive and great to deal with lovely person explaining everything to me thanks so much we love it.:)

TGA Minimo Auto-fold suits my needs, I have a hoist to put the Minimo in the boot as too heavy to
Lift. It was more important for me to have an Auto-fold, my wife is the one who will be using the hoist to lift scooter in & out of the boot so an Auto-fold was imperative!

Great company. Excellent service. Thank you

Very helpful assistant.
Great product and so glad to acquire it from a really helpful assistant.

Called to make enquiry and this eas followed by constant unsolicited calls. When vulnerable ppl need mobility help they do not expect to be harassed for a hard sell.

Service guy was good however let down extremely poor customer services took over 2 weeks to get a refund of £79.95 for an in car battery charger and yet only refunded £60.00 with no explanation why I was paid a smaller amount for something I have never received .Cannot recommend.

Great service

Absolutely brilliant all the way through. From calling to enquire, the gentleman that visited for a demo and delivery. Everyone was professional, friendly and knowledgeable. Didn't make me feel awkward or anything. Made the whole thing so easy and explained everything so I could understand and make an informed decision.

I’m very disappointed with my experience.

I received a WHILL F foldable wheelchair through Motability in November 2024, and since then I’ve had multiple issues, including error codes appearing on the display. After inspecting the chair, I found a crushed cable.

When I reported this, I was told the repair would not be covered under warranty as it was considered “user error,” and I would need to pay around £900, along with additional call-out fees just for someone to attend. This is simply not acceptable, especially when the issue was not caused by me.

The chair has never been folded by us at any point, so there is no way this damage was caused through misuse. It is only used locally and driven in and out of the garage.

After further inspection, it became clear the cables had not been installed or secured correctly underneath the chair at delivery. This likely caused the cable to move and become crushed over time.

When you pay over £3,500 for a wheelchair that includes installation, you expect it to be set up properly and in line with the manufacturer’s guidance. Unfortunately, that clearly hasn’t happened here.

What went wrong is a combination of poor installation and a failure to properly investigate the issue before assigning blame to the customer. Charging call-out fees and repair costs in this situation only adds to the frustration.

How this could be improved: ensure proper quality checks and installation at delivery, take customer concerns seriously, and carry out a fair assessment before dismissing faults as user error. The financial implications of call-out fees and repair costs, especially when the issue stems from incorrect installation, are not reasonable and should not be passed on to the customer.

I have now submitted a formal complaint regarding this issue and hope it will be resolved appropriately. I would welcome the company contacting me directly to resolve this matter.

Overall, very disappointing product quality and customer service. I would not recommend based on this experience.

No notification that they could not deliver against my order until I called to ask where it was, then told it is not available

Items ordered & delivered in good time. Very happy with the service.