I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is reso... See more
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I was skeptical at beginning as I was not sure what CS support I may get TextLocal India and their team member Rakeshji surprised me he guided me from scratch the process was simplified my understa... See more
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier. I personally feel they are rich in ensuring the quality messages being delivered to the end u... See more
Company replied
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enoug... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Direct Mail Advertising
- Internet Marketing Service
- Online Marketing Agency
- Software Company
Written by the company
Textlocal is the #1 business SMS product with over 2,25,000 enterprise customers. Whether you are a local grocery shop sending 20 messages or a global brand transmitting 10,00,000 personalized texts, Textlocal provides everything you need for your mobile communications. We assure maximum returns for your SMS campaigns with our easy and powerful features, best-in-class delivery and fanatic customer support. We also support a host of enterprise-features, including our comprehensive APIs (Please visit: http://api.textlocal.in/docs/) multi-user accounts, role restrictions, locked templates, audit trails, bespoke integrations, data management and much more! Just ask and our experts will be happy to answer any of your questions.
Contact info
Plot No.770, Road No.44, Jubilee Hills, 500033, Hyderabad, India
- +919502195021
- support@textlocal.in
- textlocal.in
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Thanks for your co-operation and…
Thanks for your co-operation and support, you were very kind in providing your help for registration, keep it up....
18 May 2022
Unprompted review
Reply from Textlocal.in
Hi Suresh,
Thank you for your positive review. We appreciate it!
Thanks,
Team Textlocal
Support team was really supported…
Support team was really supported through the process. Divya from support team really helped us alot.
16 May 2022
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for your positive review. We appreciate it!
Thanks,
Team Textlocal
Have been associated for a very long…
Have been associated for a very long time and completely satisfied with Rahul's service (our relationship manager) who has created TRUST from day1 and convenience of using Textlocal along with the ever supportive customer support team.
14 May 2022
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
TextLocal is a great platform for my Start-up needs
TextLocal is a great platform for my Text Message needs - simple to use, great service and very comprehensive documentation. I have always found what I needed (especially as my products need a lot of API integration - for both incoming & outgoing SMS's) in the posted docs. When I have needed to request support, TextLocal Team has always been very responsive ad quick. This particularly came to light when all companies needed to register templates on the Govt-mandated VIL portal - the team worked with us to ensure compliance without too much pain, given the initial uncertainly and changes to the process.
The service is as committed - I use a plan with a 10-second SMS delivery SLA, and usually the messages are being delivered under 5 seconds majority of the times. The incoming SMS inbox service my API's integrate with also works well, and was easy to set-up.
For a start-up like CopperCloud, TextLocal is a key part of the product strategy, and we hope we will be able to collaborate on more services also.
Thanks team.
- Abhijeet Deogirikar
Founder & CEO, CopperCloud IOTech
14 May 2022
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
I am very happy with the way the issue…
I am very happy with the way the issue is resolved and the way the communication is given on Mobile.
12 May 2022
Unprompted review
Reply from Textlocal.in
Hi Seetaramajaneyulu,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
5 Star Service
Great support was provided by Ms. Divya and by Textlocal overall. Thumbs up to the service quality.
7 May 2022
Unprompted review
Reply from Textlocal.in
Hi Shashank,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
There was error in the template and got…
There was error in the template and got corrected with the help of customer execute.
30 April 2022
Unprompted review
Reply from Textlocal.in
Hi Narendra,
We are glad to know your issue was resolved by our customer support executive.
Thanks,
Team Textlocal
Thanks a lot Divya!
After struggling for two days, Divya called me. She also connected me though Anydesk to solve my issue.
I really appreciate her patience and support.
27 April 2022
Unprompted review
Reply from Textlocal.in
Hi Anuraj,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi Harsh,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Excellent service
Excellent service, very fast & easy to communicate with technical staff to get guidelines
16 April 2022
Unprompted review
Reply from Textlocal.in
Hi Vignesh,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Cost is very high
15 April 2022
Reply from Textlocal.in
Hi there,
Thank you for taking the time to leave a review.
We wanted to provide some insights about our pricing structure. At Textlocal, our pricing system is designed with a built-in discount structure. This means that as you purchase higher bundles, you receive a better price per SMS. We want to assure you that our pricing is a reflection of the value we offer.
To get a better understanding of how Textlocal compares to other bulk SMS providers, we encourage you to visit this link: https://www.textlocal.in/textlocal-vs-other-bulk-sms-providers/
Thanks,
Team Textlocal
Product is very good .Thanks to Divya…
Product is very good .Thanks to Divya for support
14 April 2022
Unprompted review
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Mr Ajay
Mr. Ajay has explained very well. Thank you very much for having such knowledgeable people in your team. They are real asset to any organization.
13 April 2022
Unprompted review
Reply from Textlocal.in
Hi Sandeep,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
very simple to handle.
11 April 2022
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for taking the time to leave a review.
We wanted to provide some insights about our pricing structure. At Textlocal, our pricing system is designed with a built-in discount structure. This means that as you purchase higher bundles, you receive a better price per SMS. We want to assure you that our pricing is a reflection of the value we offer.
To get a better understanding of how Textlocal compares to other SMS providers, we encourage you to visit this link: https://www.textlocal.in/textlocal-vs-other-bulk-sms-providers/
Thanks,
Team Textlocal
It is very helpful and supportive
It is very helpful and supportive. Excellent Services.
11 April 2022
Unprompted review
Reply from Textlocal.in
Hi Dhiren,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Best Support and Product
7 April 2022
Unprompted review
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
The support team of Textlocal is really…
The support team of Textlocal is really very supportive.
Thanks a lot team.
7 April 2022
Unprompted review
Reply from Textlocal.in
Hi Suman,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Excellent Support
Mr. Rakesh given guidance throughout everywhere. from entity registration to Template verification. He was truly experienced and amazing person to give support all the time.
4 April 2022
Unprompted review
Reply from Textlocal.in
Hi Jay,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
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