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Rated 1 out of 5 stars

I ordered three shirts 11 days ago, and my tracking number is invalid, so I have no way of knowing where my package is. Your website states that shipping takes 3–9 business days, but at this point I d... See more

Company replied

Rated 4 out of 5 stars

Very good product. Love the light ness of the product. Previous order still doing well which signafies a quality product. Great job 👍

Rated 5 out of 5 stars

I can confidently say that there's no better t-shirt on the market. I recently purchased three of Textale's white regular fit t-shirts, and I was thoroughly impressed. Textale's quality sets them apar... See more

Company replied

Rated 1 out of 5 stars

Order 42356 been in delayed shipping status awaiting courier to pickup for several days. Tried to cancel order since it hasnt left their facility, and customer service said it’s too late to cancel. Th... See more

Company replied

Company details

  1. Clothing Store

Written by the company

We see ourselves as problem solvers, who disagree with brands that boast about their common products. Here is how we do it. We started our own brand. Applied innovative tech fabrics with sophisticated craftsmanship to improve and enhance traditional clothing. Without any marketing gimmicks or unrealistic markups. They may look normal, but they bring you an exclusive wearing experience every single day.


Contact info

2.8

Average

TrustScore 3 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best crew neck and polo t-shirt you…

The best crew neck and polo t-shirt you can have. I have all the colors and simply loved it. You won’t buy any other t shirt once you try Textale.

Please launch new colors as well, waiting for new arrival😅

7 May 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Rahul, We appreciate your feedback and thank you so much for your order.

Rated 5 out of 5 stars

No stress

I got a bunch of the tshirt and sweaters . It really nice quality. I love I could wear white and not worry about anything.

6 May 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Jay, Thank you for your great feedback and we truly appreciate your support.

Rated 5 out of 5 stars

Breez airy trunk

Breez airy trunk

Excellent... very comfortable and so light. Would be my first choice when travelling as they are so is light and easy to wash and dry.
Service has been excellent

7 May 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Michael, Thank you! Your satisfaction is what we strive for.

Rated 5 out of 5 stars

Been buying this brand for two years

Been buying this brand for two years, never disappointed. The material is superb, and customer service is first class.

6 May 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Zhihao, Thanks for the love! We’ll keep doing our best.

Rated 5 out of 5 stars

Great material!

The waterproof material works as advertised and the cutting was amazing! I will be ordering more of each colour.

25 April 2024
Unprompted review
TexTale logo

Reply from TexTale

HI Tiff, Glad we could deliver something you love!

Rated 5 out of 5 stars

Absolutely amazed by the quality of the…

Absolutely amazed by the quality of the product. Simplicity design with great materials. The fit is awesome and it is so comfortable to put them on. The stain proof was as advertised. No more worries about spill drinks on my clothes. If you are after premium material clothing with simplicity design, this is a no brainer!

1 May 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Qinghong, your support means everything. Thank you!

Rated 5 out of 5 stars

TexTale shirts and hoodies exceed my…

TexTale shirts and hoodies exceed my expectations! It’s wine and coffee proof. Super comfortable, stylish, and great quality.

2 April 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Evan, Glad you’re enjoying your order. Looking forward to your next purchase.

Rated 5 out of 5 stars

Nicely designed and manufactured

Nicely designed and manufactured, the attention to detail make the T-shirt a unique piece in the market. Worth every penny, already bought dozens for my family.

26 March 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi Jacky, Your satisfaction is our priority — thank you for your kind words.

Rated 1 out of 5 stars

Ive been waiting more than 6 weeks for…

Ive been waiting more than 6 weeks for product. No clear timeframe. The courier company says Textale hasnt completed proper paperwork. Terrible service. Beware.

18 February 2024
Unprompted review
TexTale logo

Reply from TexTale

Hi David, we sincerely apologize for any inconvenience caused. Unfortunately, we weren’t able to locate your order without an order number. Please feel free to reach out to our customer service team directly and we’ll be happy to assist you further.

Rated 4 out of 5 stars

customer service doesn't answer

I ordered a TexTalet-shirt for my boyfriend for christmas. It arrived in time and was well packaged. I cannot comment on the functionality it promises, as he has not used it since due to size issues. Unfortunately, the size i ordered (that is his regular size) was much too big. As the time for a regular exchange had been exceeded due to the christmas date and vacations, I wrote an e-mail asking for the chance to exchange it for a smaller one (and another one following up after no answer). Of course i would appreciate to be offered an exchange, but it can't be expected. What i do expect though is an answer at all. This to me is bad customer service. I will update this review if i end up receiving an answer eventually.

Update: I have received an answer end of March to this Review (apparently my e-mails got lost), offering a refund or a replacement, which I am happy to take. Better late than never, thank you TexTale :)

28 January 2024
TexTale logo

Reply from TexTale

Hi BB, we sincerely apologize for letting you down, and we truly appreciate your follow-up. We’ve relayed your feedback to our customer service team, and they’re taking steps to improve. Thank you again for giving us the opportunity to make things right.

Rated 1 out of 5 stars

The incompetence is mind boggling

I paid for express shipping. Half my order was shipped and received. 12 days later half of my order still hasn’t been shipped so I asked to cancel and refund. I was told my order would be ‘reviewed’ and I would receive a response. Instead of responding to me or providing any assistance, allegedly the rest of my order was sent 3 days after I asked to cancel. The incompetence is mind boggling.

22 December 2023
Unprompted review
TexTale logo

Reply from TexTale

Hi Bianca,

We sincerely apologize for any inconvenience caused. Unfortunately, we weren’t able to locate your order without an order number.

Please feel free to reach out to our customer service team directly — we’ll be happy to assist you further.

Rated 1 out of 5 stars

Don't waste your time and money on this…

Don't waste your time and money on this useless clothing. I poured sriracha chilli sauce and rubbed it in. Used water to run it through and tissues to remove the Sriracha sauce. No chance of getting it out. Put it in a washing machine and the stains didn't go away still, not even a little bit.

3 October 2023
Unprompted review
TexTale logo

Reply from TexTale

Hi Kevin,

We sincerely apologize for any inconvenience caused. Unfortunately, we weren’t able to locate your order without an order number.

Please feel free to reach out to our customer service team directly — we’ll be happy to assist you further.

Rated 1 out of 5 stars

Kindly take this as a warning to all…

Kindly take this as a warning to all that this is a fraud company.

Ads states once ordered, the merchandise will be shipped within 3-6 working days.

However, it is coming to 1 month now and nothing turn up. I had attempted to reach out to this seller on numerous occasions in attempt to cancel the order and get a full refund but was lied again and again that my order is coming.

Until today, there is no delivery nor refund. So be very careful not to handle over your money to this fraud company.

9 September 2023
Unprompted review
TexTale logo

Reply from TexTale

Hi Steve,

It looks like Australia Post experienced a delay with your delivery, but the tracking now shows that it has been delivered. We hope the package has reached you safely — if not, please let us know and we’ll be happy to assist further.

Rated 5 out of 5 stars

fabric tech

amazing basic menswear with revolutionary fabric

16 January 2023
Unprompted review
TexTale logo

Reply from TexTale

Love hearing this — appreciate you!

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