Testing.com Reviews 2,469

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We are very thankful for the people at Health Testing Centers who helped us arrange an appointment at LabCorp for blood work. We had never had this kind of testing before, and they walked us through t... See more

Rated 5 out of 5 stars

If it's affordable with someone, and obviously it is with me; It allows me to randomly come in for a few tests every month. Just that ability alone gives me an amazing feeling of security. And this... See more

Company replied

Rated 5 out of 5 stars

The experience was easy, quick, hassle free and seamless. I selected my test online, paid and then scheduled an appointment online with my local lab. I didn’t have to print anything. I checked in onli... See more

Rated 5 out of 5 stars

Decided to have a routine lab test and wanted to test how fast I could get it scheduled with health testing. Found the test I needed on the website and signed up. The test was one third of the cost o... See more

Company replied

Company details

  1. Blood Testing Service
  2. Diagnostic Center
  3. Drug Testing Service
  4. HIV Testing Center
  5. Paternity Testing Service
  6. STD Testing Service

Written by the company

Testing.com is an educational health resource dedicated to helping consumers understand lab testing and take control of their health. We provide over 400 expert-reviewed lab test guides that explain what each test measures, how it's used, and when you might need it—all written in easy-to-understand language and reviewed by our Medical Review Board of healthcare professionals. Originally launched in 2001 as Lab Tests Online by AACC, a global scientific and medical professional organization, Testing.com combines that trusted educational foundation with convenient access to direct-to-consumer lab testing through certified laboratory partners including LabCorp and Quest Diagnostics. Whether you're looking to understand your doctor's orders, research at-home test kit options, or order lab tests directly with results in 1-2 days, we provide the resources you need to make informed healthcare decisions. Our mission is simple: make lab testing accessible, convenient, and affordable while empowering you to advocate for your own health.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Customer service

I wish I knew the name of the woman that took my call. She was a piece of work, had zero social skills, poor communication and honestly I don’t know where this company finds their employees. I had an issue with my sample but the woman couldn’t be bothered with my questions, constantly interrupting me mid word, condescending and rude. I also spoke with Shonika, she also was terrible. There was one woman that did help me and was amazing, I wish I knew her name cause she deserves acknowledgment. Don’t use this lab, it’s terrible. I rather pay more for Great Plains than give them one cent.

30 August 2022
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Reply from Testing.com

Thank you for taking the time to share your feedback with us. I am disappointed to hear about your experience with their customer service. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal.  

 If you would be able to provide me with the number and day you called so I can confirm with Access Medical and have them check their records to see who you spoke with that day. Once we determine who you spoke with we can submit a formal complaint to management.

Rated 5 out of 5 stars

Could Not Have Been Easier

My vitamin D-25 test was super easy and got the results as promised, in a couple of days. I was surprised I couldn't schedule the test directly from the lab, but HealthTestingCenter was just what I needed. Will be using their services again.

6 September 2022
Rated 1 out of 5 stars

It said 1 or 2 days and it’s been 3 and…

It said 1 or 2 days and it’s been 3 and I haven’t got my results yet. Better go to QuestDiagnostics results are next day for sure

5 September 2022
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Reply from Testing.com

You are correct, we do say results take 1-2 business days for the test ordered. Unfortunately your results were not ready by the end of the business day on Friday and the lab does not consider Saturday, Sunday or holidays (Monday was observed as a holiday) as business days. I do see that your results were reviewed and released to you the next business day.

Rated 5 out of 5 stars

Very professional

All my questions were answered in a prompt and professional manner. very professional And polite

4 September 2022
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Reply from Testing.com

Hello, That is great to hear. The customer service reps do their best to make things easier for our customers. Thank you for your kind review.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Quick results, trustable site. Private

3 September 2022
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Reply from Testing.com

Hello, We do our best to make the process easy and friendly. Thank you for your kind review and for using our service. I'm glad you had a great experience and for trusting us.

Rated 4 out of 5 stars

When we got to the lab there was no one…

When we got to the lab there was no one at the front desk to greet or guide us but someone showed up 10 minutes later past our check in time (and we were the only ones there around 9 am). They called us in - took our samples and we were out on our way in another 10 minutes. It was convenient.

2 September 2022
Rated 5 out of 5 stars

Fast results without any trouble.

Fast results without any trouble.
Would use them again.

1 September 2022
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Reply from Testing.com

Hello, I'm glad our service was helpful to you & how quick you got your results. Thank you for using our service and for your kind review.

Rated 5 out of 5 stars

I dread my annual gyn PAP (speculum…

I dread my annual gyn PAP (speculum exam). There's scientific research stating that a negative HPV test is a better predictor of cervical cancer than a negative PAP test. I thought I could avoid the PAP via using this self-test for HPV bec. it was easier and less painful than a speculum exam for my PAP. This self-test came back (+) for "other" high risk HPV: other than strains 16+18, which are the 2 that cause the majority of cervical cancers, per my Doctor. At my Gyn exam (yes I had to endure another PAP test due to this positive HPV self-test, ugh!), a 2nd HPV was also submitted, and results matched this self-test, so I have 100% confidence in the testing procedure as it uses the same [very accurate] PCR method to detect HPV as my Univ. of Penn Doctor's lab does. Of course this means I still have to go back annually for PAPs and HPV tests to be sure I do not get cervical cancer, but it is good to know I can self-test with confidence, between annual Gyn exams, to see if the HPV virus has "cleared" itself, which it often does. My PAP happily came back with "no abnormal cells", which means the HPV strains I do have did not cause my cervix cells to mutate into precancerous or cancerous ones.
*Note: Autumn, the manager in customer service, was very helpful and accommodating. When I thought I had done the test too aggressively as blood appeared on the swab, she sent me a complimentary one, which was great as the $99 charge is steep.

30 August 2022
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Reply from Testing.com

Hello, We do our best to make the process easy and friendly. Thank you for your kind review and for using our service. I'm glad you had a great experience with Autumn and our team.

Rated 5 out of 5 stars

Easy to schedule my labs and the lady…

Easy to schedule my labs and the lady at Quest was very nice.

29 August 2022
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Reply from Testing.com

Good Afternoon,
We received a review from you on TrustPilot in reference to our service. The review was for two starts or of five but you did not detail any complications with our service or the lab that was not satisfactory. If you could please follow up with me to go over why you choose two stars.

Rated 5 out of 5 stars

I ordered the ureaplasma test on here…

I ordered the ureaplasma test on here due to providers in my area refusing to test for it even tho I was having symptoms. The test kit was easy and well explained. It took a little over a week for my results but the customer service was awesome. Because of this website I was able to prove my doctors wrong and get the treatment I needed! Thank you!!

28 August 2022
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Reply from Testing.com

Hello, We're glad to hear how useful our service was to you . We do our best to offer a wide range of testing. Thank you for taking the time to give us a review.

Rated 5 out of 5 stars

Super fast results

Had a complete thyroid panel done. It was so easy ordering it, made an appt for blood draw the next day and had my results within 24 hrs!
Thank you! I will definitely chose you again!

28 August 2022
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Reply from Testing.com

Hi, Wow that's wonderful. Thank you for using our service and for your kind review.

Rated 5 out of 5 stars

Great job

Great job. Quick turnaround for the test. Polite and and efficient communication.

Would absolutely use again.

27 August 2022

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