Tesla Reviews 

Tesla has the worst customer service on earth . Their service department in Birmingham Alabama is the worst . Very low quality service and unresponsive and unreliable
Also the Tesla dealership in Chattanooga Tennessee have the worst customer service and the worst Tesla advisors . Unhelpful, unprofessional, unresponsive and their cars have too many issues . They will NOT honor their warranty
I regret buying a Tesla

Over all happy with the car. the ghost braking is a nightmare sometimes, and when driving small roades, in witch we have a lot of, the stay in your lain warning system just goes bananas, and actually makes it more dangerous, as it sometimes try to correct you, but you have oncoming traffic :-( car is from 2024, and have only one case with service, and that played out smooth... And then there is Elon Musk!!!!!! he needs to go on hes medicines again. that is no okay behavior....

I scheduled a 48-hour test drive with Tesla over a month ago, and received multiple confirmations by text. I planned my schedule around it, only to show up at the dealership and be told “we don’t do 48-hour test drives anymore, it’s 30 minutes only.”

No one informed me of this change ahead of time. When I showed them the confirmation text, the employee shrugged and said she didn’t know who sent it, as if I fabricated it.

This was a complete waste of time and showed zero accountability on Tesla’s part. If this is how Tesla treats potential customers, it makes me question the experience of ownership even more.

Extremely disappointed.

Much the same as others are saying, Love the car but Tesla customer service is so bad, If you have a problem your on your own they literally don’t care or they have a policy to not fake care of there customers, I just pray i don’t have a problem with the car for the next 3 years, so far I'm happy with the car but if i could rewind id not have given tesla my business as they truly don’t deserve it. Worst customer service !

I chose Tesla after a random test drive and I was blown away by it so I bought the new model 3 Highland long range and it's been a truly awesome car. It seems well put together, it's quiet, comfortable and reliable and gets 5 miles/kw on a trip. Long drives are a real pleasure. After a year of ownership I am still very happy with it.

The customer service is appalling, at least at Milton Keynes Service Centre. They expect people to leave their cars by 9.30 am and yet say they won't start working on it and that it may not be available until 5pm. No consideration of lunch time drops off, no thought for customer's working commitments and no flexibility whatsoever. The message is fit around us or get lost'. I do think Tesla will need to up its game if it expects to keep customers--service is key when deciding either to purchase another car of the same make. As it is it is already very inconvenient as there are so few garages around. I not that sales are falling in the UK. I predict they will continue to do so if customer service doesn't improve. There are lot of alternatives electric car models available that can be serviced by local garages.

Had my Powerwall 3 for a few months now and it works brilliantly. I did have one issue but this was resolved quickly and efficiently. I wish the energy companies were as competent.

Purchased a Tesla in late 2024 after a great FSD (Full Self-Driving) test drive where the car performed wonderfully. But once I received my own vehicle, I experienced multiple issues within weeks. On my third FSD use, the car failed to properly enter a left-turn lane and collided with another vehicle’s bumper. Multiple other attempts to use FSD left us disillusioned — the car makes poor driving decisions, and you need the reaction speed of Superman to stop it before something goes wrong.

The windshield wipers didn’t function reliably until after a service appointment — despite the technician stating no repairs were made. Backup alerts are inconsistent, often missing both visual and audible warnings. In one case, I nearly backed into a moving car with no warning at all.

I brought the car in for service and spent hours with the team, only to be told nothing was wrong. Ultimately, the service team said there was “nothing more they could do” and suggested submitting a buyback request — which I did. After more than 30 days and multiple follow-ups, I’ve received no response.

We’ve stopped using FSD and installed a third-party screen to access continuous blind spot alerts, since Tesla’s native interface does not display them. Ultimately, I regret this purchase and do not feel Tesla took responsibility for the issues. I've given two stars to acknowledge that it is an electric car and has reduced our fuel expense — but it has increased our safety risks compared to the older vehicle it replaced.

Sold my Model 3 back to Tesla in the UK and still waiting for my finance to be cleared by Tesla. I've now been waiting for 7 weeks and about to enter Week 8. Continue to chase but not getting any commitment - only to be told that they are dealing with a backlog. People must be dumping these vehicles rapidly and with this level of customer service it's clear to see why. Complaint sent to financial ombudsman. Shocking service and case still ongoing.

I’m posting this to warn other Tesla Model 3 owners about a deeply frustrating and expensive experience with my 2019 Model 3.

Just 8 months out of warranty, my car completely shut down while driving — no warning, no accident, just a full power failure mid-ride. I had it towed to Tesla Service and was told the rear drive unit needed to be replaced, along with the pyrotechnic battery disconnect system. Total repair estimate? $4,832.13.

What’s shocking is:
• This car has been well-maintained and has never been in a collision.
• The drive unit failure is a major issue in an EV — and feels like something Tesla should stand behind longer than the 4-year/50k mile warranty.
• Despite the seriousness of the failure, Tesla provided no warranty support or goodwill discount, aside from topping off windshield fluid and doing a tire pressure check for free.
• Labor was billed at $260/hour — higher than many luxury dealerships.
• No recall, no service bulletin, no offer of assistance. Just a huge bill.

I get that cars cost money, and EVs have complex components. But a $2,500+ drivetrain failure this soon after warranty expiry? That’s unacceptable. Tesla should at minimum have offered partial coverage for something so critical — especially when it involves safety systems like the pyrotechnic disconnect.

If you own or are considering a Tesla out of warranty, be prepared: you’re one breakdown away from a massive repair bill, and there’s no safety net once you cross that warranty line.

Ask about extended warranty plans, and be cautious of the “low maintenance” pitch. My experience proves that when something breaks, it breaks big — and Tesla leaves you on the hook.

I take no pleasure in writing this negative review, but I feel compelled to share my experience in the hope that it will inform and caution other Tesla customers about what they might encounter at the Tesla Mt Gravatt service center.

I own a 2023 Tesla Model 3 RWD with 109,000 km on the odometer. One day, the boot began malfunctioning—it attempted to open but then immediately locked itself. I was still able to open and close it manually, so I continued using it that way. After contacting Tesla, they promptly diagnosed the issue and confirmed that the left-hand side power strut in the trunk needed replacement. Communication was conducted via the app and over the phone.

At no point was I advised to stop using the boot manually—despite Tesla being fully aware of the mechanical issue. I continued to use it cautiously until one day, the power strut bent and shattered my rear glass. When I returned to the service center, the first thing a staff member asked was whether anyone had told me not to use the boot. Clearly, they knew such use could cause further damage—but no such warning was ever given.

Following this, Tesla Mt Gravatt refused to accept any responsibility for failing to warn me of the potential consequences. They acknowledged the defect but took no accountability for the resulting damage.

If you're a Tesla owner or considering becoming one, be warned: Tesla's service model can leave you stranded—even when they’re fully aware of risks that could lead to serious damage. Whether this is due to negligence or a deliberate strategy to generate more revenue is for you to decide—but in either case, the customer pays the price.

I recently had an extremely disappointing experience at the Brent Cross delivery centre during the scheduled handover of my Tesla Model Y.

Despite the Tesla app indicating that everything was complete and ready for delivery, we were unexpectedly told upon arrival that the finance agreement hadn’t been signed. There had been no prior communication—no notification on the app, no email, no phone call—nothing to indicate that any action was still required.

Rather than helping to resolve the issue, the staff left us waiting for over 90 minutes with no guidance or real assistance. Their attitude felt dismissive and unprofessional, showing little interest in helping or even communicating with us. It seemed like their priority was getting through the day, not supporting a customer at a key milestone.

Eventually, I had to contact the finance provider myself and resolve the issue—something Tesla staff should have assisted with but didn’t. Even after the issue was resolved, we were left waiting without any explanation or urgency.

For such a major purchase, this kind of customer service is simply unacceptable. Delivery day should be exciting and seamless—not frustrating and poorly handled.

Tesla needs to seriously address the service standards at this location. This was a letdown, and not at all in line with what one expects from a premium brand.

Absolutely negative attitude towards this company and its attitude towards customers who bring them money. I ordered a Tesla Model 3, paid the money and waited. The deadlines were postponed several times and they just presented me with a fait accompli. Then Tesla informed me that my car had arrived and booked a pickup date in two days and 3 minutes before the appointment they called me and said that the car was damaged, but if I wanted I could pick it up. They did not offer me other options or a discount. I asked when the next delivery would be and they said they did not know, maybe two weeks or more. They offered to return the money minus $ 250. This is absolute disrespect for the client. Also, do not even think about contacting Tesla insurance. Everything is very slow, you can be on hold on the phone for 3 hours or more.

I bought a Tesla Model 3 and ordered the Gen 3 Mobile Connector to charge it at home. Turns out it's not compatible with Tesla's own NEMA 14-30 adapter from the previous generation – which I already had installed in my garage.
That’s frustrating enough, but when I returned the charger (literally untouched, just opened the box), Tesla refused to accept the return because the box was opened.
Seriously? I just bought your car, your charger isn’t compatible with your own adapter, and now you’re telling me I can’t return it?
Come on @Tesla — this isn’t how you treat your customers. I'm honestly really disappointed.

Tesla Insurance is an absolute nightmare. I filed a claim and heard nothing back for over a month. No adjuster, no updates, no communication whatsoever. Trying to get someone on the phone is nearly impossible, and when you do, they’re unhelpful and clearly out of their depth.

It feels like they’ve set up an insurance company with no intention of actually handling claims. Total lack of professionalism and accountability. Save yourself the stress — go with a real insurance provider.

Their CEO Had Bought Out Project Veritas & As The OBO Founder, Top DOGE Member, Global Mint's Not Only Him, Trump Junior Had Tap-In CEO, "Murdered American Small Business", What A Criminal, Independence, (Not A Dictatorship Again) Red Independence Dude.

Id give Tesla 0 stars. The worst company I have ever dealt with by a mile. Estimated delivery on a car was September 2024 , they kept pushing out the delivery ....cancelled in April. I had to sell the charger I bought with the car on a separate site (adverts.ie) for half the price originally bought it for as I couldn't get a refund. Stay well clear from these and explore other EVs. My incident happened in Dublin, Ireland

Financed a pre-owned Tesla purchase for my son from Tesla Bristol. They require the purchaser to pay upfront for the car before viewing it with the option of rejection if it doesn't come up to standard. When we saw the car the presentation was awful. It had several chips down to the metal and scrapes along the bottom of the car where it had probably impacted a speed bump or such. Furthermore, it hadn't even been cleaned properly. The people at handover said they viewed it as acceptable, but we decided to reject it.
We were told a refund would take up to 14 days, which we thought was unreasonable. However, after 2 weeks the £200 deposit has been refunded but the balance of almost £22,000 it's still outstanding. Tesla say that it has been processed but the bank have no record and have asked for payment confirmation from Tesla. They seem to think that because the initial £200 deposit has been refunded the process is complete.
The upshot of all this is that my son has no car and I'm down £22,000. It's no wonder Elon Musk is a billionaire.

I have been a loyal Tesla owner and fan of the brand — but my experience with Tesla Insurance has been deeply disappointing.

On April 3, 2025, my Tesla Model Y was involved in a collision. I immediately filed a claim (CL-37-92LVEY-1), submitted all necessary documents by April 4, and provided a supplemental estimate on May 15. As of May 27 — 53 days later — I have received no decision, no approval, and no formal communication.

This delay has caused:
• A significant loss of income, as I use this vehicle for Uber.
• Emotional stress due to lack of updates or resolution.
• Inability to replace my car or buy a new Tesla, as the damaged vehicle is unsafe to drive and the claim is still pending.

I’ve filed a formal complaint with the California Department of Insurance and escalated to Tesla’s executive team. I sincerely hope this review encourages Tesla Insurance to act responsibly and communicate transparently with customers — especially those who rely on their vehicles for work and safety.

I had an unforgettable experience at the Tesla Sheffield store, where the team, led by the phenomenal Paige and her colleagues, went above and beyond by offering me an overnight test drive of the Tesla Model Y Launch Edition. Their professionalism and enthusiasm made the entire process seamless, showcasing the car’s brilliance in a way that left me truly impressed.

Having tested other electric vehicles like the Volkswagen ID.4 and BMW iX, I can confidently say the Tesla Model Y is light-years ahead. Those competitors’ reliance on Apple CarPlay was a nightmare—laggy, unintuitive, and frustratingly unresponsive, with small screens that made app control a chore. Charging them was equally cumbersome, requiring multiple apps and lacking clear navigation for charging stops. In stark contrast, the Model Y’s massive, crystal-clear, lag-free touchscreen is a game-changer, offering seamless phone integration and an intuitive interface that’s a joy to use.

Planning trips is effortless, with the navigation system clearly mapping out Supercharger stops, making charging fast and stress-free. After this drive, it’s clear that internal combustion engines are relics of the past—Tesla has redefined what driving can be.

Compared to earlier Model Y versions, the Launch Edition’s suspension is a revelation, difference like night and day, while road noise is virtually eliminated, creating a serene cabin. The upgraded seats are exceptionally comfortable, and the ventilated front seats were a lifesaver on a sweltering 28-29°C day, keeping me cool and sweat-free.

The reclining rear seats, paired with a dedicated touchscreen for passengers to control music, videos, and climate, add a luxurious touch that my family loved. With generous legroom for tall passengers and easy installation of a baby seat, the Model Y is a dream for families.

The panoramic glass roof, infused with silver inserts to block UV rays and heat, kept the cabin comfortable and stunningly bright, even in blazing sun.

The Model Y’s luggage compartment is a standout, far surpassing competitors like the Volkswagen ID. While the ID forced me to puzzle bags and adjust seats to fit them, the Model Y’s spacious trunk effortlessly swallowed four massive suitcases with zero hassle—packing was completely stress-free.

The single stalk for turn signals is a thoughtful feature, especially for those not used to the button-based system I tried (and loved) in the new Model 3—though I opted for the Model Y’s family-friendly space. The ambient lighting, with infinite color options, creates a stylish, personalized vibe, and the audio system is phenomenal—crisp, immersive, and far superior to my old BMW 6 Series’ Harman Kardon setup.
This test drive was nothing short of transformative.

The Model Y’s blend of cutting-edge technology, unmatched comfort, and family-oriented practicality, combined with the UK’s unmissable 0% APR offer, sealed the deal for me to place an order. A heartfelt thank you to Paige and the Tesla Sheffield team for an exceptional experience—I’m beyond thrilled to join the Tesla family and can’t wait to hit the road in my Model Y!