Terra Universal, Inc. Reviews 784

I would just like to give a big shout to ( Daniel ) Sales Engineer for providing me with information on a purchase which we where enquiring on. The service provided with quotes was done in a timely matter with professional experience. unfortunately we did not go forward with the purchase du to financial implication's. But will still be into contact for future projects. Terra Universal are still the go to for me personally. Thank you again Daniel.

I had a great experience working with Nathan Madole. He was responsive, professional, and knowledgeable, making the process of sourcing an oxygen sensor seamless. He promptly provided the necessary information and ensured that my request was handled efficiently. Highly recommended!

Jesus was very helpful and worked with us within our budget constraints. Even though we were unable to continue with the purchase for other reasons, I would be happy to consider working with Terra again due to the attentive service.

I had a great experience working with Jessica. They were very helpful, professional, and quick to respond. I really appreciate how fast they were able to get my order confirmed — it made the whole process smooth and stress-free. Excellent service!

The experience is good and Daniel Cardona has taken the time to help me in an exemplary manner.

Loren was extremely helpful. Even though we bought this used, Loren was still able to immediately help us by locating and sending a manual. I will definitely use this company again.

Terra Universal has been a great vendor to work with for our projects. Daniel has provided quotes and clarified all questions in a timely manner, being professional and very helpful throughout the quoting process for a large project we were bidding. Looking forward to working with Terra Universal, and Daniel in particular, in the future!

Jessica Chavez is quick to respond to our needs and continues with excellent follow-up to make sure our needs are met.

I worked with Jesus Franco on this particular order. I appreciated the timeliness for response and accuracy. Jesus was very helpful with any questions that I had and was very professional.

Eduardo Cordova was extremely helpful in troubleshooting a technical issue. He quickly identified the problem and provided clear guidance to resolve it efficiently. His expertise and patience made the process smooth and stress-free. I truly appreciate his professionalism and support.

Ability to contact the order manager (Jessica Chavez) directly to quickly revise a quote she worked up for me on critical HEPA unit replacements needed at our facility. Jessica was also very helpful in identifying different options and accessories.

I spoke with Emmanuel about returning a cleanroom gowning bench due to a defect. He was very helpful and patient with me. I took an especially long time to resolve the issue (unpacking the box, notifying Terra Universal about the defect, requesting the replacement, and returning the bench). I'm grateful for such excellent customer service.

Emmanuel was helpful with providing information during the process of fabrication after the material was ordered so I could communicate with the end user the status along the way.

Taso at Terra Universal provides outstanding service from start to finish. He's extremely responsive always quick to reply to emails and phone calls, even with short notice. His communication is clear, professional, and proactive, which makes the entire process smooth and stress free. It’s rare to find someone so dedicated and attentive. Highly recommend working with Taso!

We had a high priority project going on and Daniel Cardona worked with us to ensure our timeline was met. Thanks for your help in making this happen.

Communication with sales was difficult. We are a multi-million dollar company, Terms would have been very helpful to avoid unnecessary delays.

Daniel was great! I had an odd request as we tried to work up a quote based on spotty information. Daniel went the extra mile to try and help me figure out what was what, and what I needed.

Appreciate quick and helpful help of Liam@...

I had a great experience with customer support Liam. They were efficient, and got back me to quickly to answer my questions.

Rafael provided excellent customer service and has been helpful throughout the processing of our order.