TentBox Reviews 

4,996
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional customer support, noting that team members are extremely responsive, friendly, and always ready to resolve any issues quickly. Consumers also love the brilliant product design, highlighting that the tents and various accessories are robust, remarkably simple to set up, and ideal for comfortable outdoor adventures. However, some reviewers were not happy with communication, mentioning that email replies can sometimes take longer than expected or that they experienced frustrating delivery delays. A few people also felt that certain components could be improved, but overall most buyers remain extremely satisfied with their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing design and robust... See more

Customer service

Users describe positive interactions with customer service, highlighting fast and professional support.... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, product knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Quality

People report positive experiences with quality, highlighting that products are well made with robust and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great tent- great quality! New free stander looks amazing unfortunately it came out 4 weeks after we had purchased the living pod which the only down side is there is hardly any natural lighting or... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my tentbox, super easy to install, put up & go away in. I even have the tunnel awning and that was simple and easy to attach and set up. Even accidentally trialled a thunderstorm in ou... See more

Company replied

Rated 5 out of 5 stars

Hello! Just had my first order arrived from Tentbox,and I was so surprised to see such an amazing customer service support,Lida was amazing ,she responded very fast to me dealing with my request,expla... See more

Company replied

Rated 5 out of 5 stars

Although the email reply can take some time, i find its genrally 1 email per day only the team are fantastic with resolving any warrenty problems which inevitably do happen and its good to know they s... See more

Company replied


Company details

  1. Camping Store
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Tour Operator

About TentBox

Written by the company

JOIN THE ADVENTURE

Shop Roof Tents
How It Works
Contact Us
Join Our Community

About Us

Established in 2016, TentBox is at the forefront of the roof tent market. As a company we pride ourselves on our high performance products, and have an absolute passion for our growing community. We were founded by two brothers, Ollie and Neill Shurville, who have a love for the outdoors and wanted to make TentBoxing accessible to all.

Community

Our mission is to build an inclusive community of TentBoxers across the world. There are currently over 10,000 happy TentBoxers, and we have regular community meet-ups throughout the year.

Hassle-free camping

There is a TentBox model for every car, so you can literally turn any car into a camper. Popping up in just a matter of seconds, with an inbuilt mattress, TentBox takes all of the faff out of camping.

UK Customer Service

Our team is based entirely in the UK and have fantastic product knowledge. We’re ready to answer any question you can throw at us, and our aim is to ensure your journey to becoming a TentBoxer is as smooth as possible.

Our 5-Year Warranty

5-year extended warranty on all TentBox models.

5-year extended warranty on all TentBox models.
We're always here to help. Our awesome 5-year extended warranty covers you for defects in materials and workmanship arising under normal use of our TentBox products. Supported by our expert team, we get any issues resolved quickly and fairly, doing everything we can to keep you adventuring with your TentBox!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,996)

1,600 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tent box classic

We own the tent box classic. I can honestly say this was one of the best investments ive ever made. It has allowed me, my partner and our dog vinnie to experience things we never thought we could travelling around the Uk. The ease of use, quality and convenience of the tent box has been amazing and would 100% recommend to anybody thinking of camping off the hoof. Customer service has also been brilliant as we had a damaged bar light and telescopic which they replaced extremely quickly and without question. Thanks Tentbox !!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Rooftent

Perfect. What more can I say. A Perfect rooftent for that quick get away. Me and my wife love it, and we did have second thoughts but took the plunge. We've done it all, from static caravan, to tenting. It's a lot better than haveing to put up a tent and making sure everything is there and all is OK. Anyone thinking of getting a rooftent, don't think about it just do it, and you will not be disappointed.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit apprehensive at first as…

I was a bit apprehensive at first as its a large investment for me. I have camped all over the world in my younger days. But are now disabled and for sometime not been able to enjoy being out in nature. I went for it and got the lite 2.0 with tunnel awning. Wow i love it !!! So easy to setup. The build quality is really good. My first night lying back with a view of nothing but sand and sea. I can't recommend highly enough. Its has given me a bit of independence for a while longer. 🙂

14 August 2026
Unprompted review
Rated 5 out of 5 stars

The whole process went smoothly !

The whole process went smoothly ,
Not one issue , have I found ,
From roof racks , to lifting it up with a helping hand ,
Had it on the car for close to a month , driving every day ,
Customer service was excellent ,
So to the prompt reply’s ,
Cannot fault , and highly recommend!

6 August 2026
Rated 5 out of 5 stars

Outstanding

Ella was great throughout my experience chatting and resolving with speed and accuracy.
Have have placed a few orders now with tent box and couldn’t be happier 

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

I bought the universal awning, realised it didn’t come with the brackets for the cargo. Rhi, Craig, Luke and Gigi swiftly sent me the correct brackets for my older generation Cargo 1.0.

Cannot beat how TentBox care for their customers.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

So recently upgraded to a Tentbox Lite…

So recently upgraded to a Tentbox Lite 2.0 from OEX (which I used for multiple trips including a 10 day trip around the NC500). I wanted a Tentbox for a while but didn’t know I’d get hooked on the idea. Tentbox offers so many more options with great quality add ons such as the windbreakers and tunnel awning. The longest I’ve stayed in anyone location has been 2 days and these options maximise my needs. I’m heading to Co Clare in the Republic of Ireland at the end of the month for 4 days so hopefully put the lot to test 👍

6 August 2026
Rated 5 out of 5 stars

Had a problem with the delivery company…

Had a problem with the delivery company who were delivering my tent box. Got in touch with tent box support which all of them I spoke to either via email or telephone were all so helpful. 5 star service for their support team. Thanks to Maisie, Jon and especially a lady called Rhi who has been amazing dealing with my case. Also to any others of the support team that have helped with the situation. Fantastic team.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Love it!!

Love it!!! Went to Pembroke last weekend and booked to go away at the end of the month!! Love everything about it!

6 August 2026
Rated 5 out of 5 stars

Great customer service

Really helpful with my error on our order. And missing items that weren't missing it was just a man looking.

Thank you really happy with product and service

6 August 2026
Rated 5 out of 5 stars

Looked a bit pricey

Looked a bit pricey, but you pay for quality in both the product and the Service.
12 camps down and couldn't be happier

If you are thinking about sleeping on top of your car, just do it with these guys

28 July 2026

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