Tenshimatcha Reviews 37

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the delicious flavors and excellent quality. Many people appreciate the variety of options, especially the sample packs, which allow them to discover new favorites before committing to larger purchases. The ordering process is frequently described as easy and efficient, with fast shipping. However, some customers were dissatisfied with issues related to their orders, specifically mentioning discrepancies in billing or order contents. A few reviewers also noted that some sachets were less than a quarter full, and there was a lack of detailed nutritional information, particularly regarding sugar content, which caused confusion for some.

What people talk about most

Product

Consumers generally express delight with the product, particularly praising the variety and deliciousness of... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the rich flavors, with vanilla,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers appreciate the sample packs, which allow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My youngest daughter and friend had been drinking matcha from stores for a while. A recent medical issue suggested an increase in fibre input and this seemed a good supplement to add to my diet alo... See more

Rated 5 out of 5 stars

I have never had matcha and really wanted to try it for the health benefits but didn't want to spend massive amounts if I didn't like the taste. Tenshi do a taster pack which let's you try different... See more

Rated 5 out of 5 stars

I bought a selection of Tenshi. I particularly like the caramel, chocolate, ginger and the cinnamon ones. I mix them either with soya milk or I put into my coffee/tea, daily. All delicious. I f... See more

Rated 5 out of 5 stars

Website, friendly with chat support! Ordered the sample sachets for variety of choices and discovered blueberry as a favourite which I have re order in 155g. Caramel, Strawberry and Ginger are delicio... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous and unexpectedly delicious

I was really unsure about trying matcha tea and was going to buy a bag from a company on Amazon. However, I found Tenshi who offered samples which no other company offers. So I bought some and got a free battery operated whisk, which is marvellous. The flavours are a delight and I have actually been looking forward to my daily matcha made with oat milk. I love all the flavours. I would love to try a mint flavour! Both my husband and I love Tenshi. I have ordered a large tub of caramel matcha for myself and my husband has gone for strawberry. Thank you so much. We both highly recommend this lovely company....definitely an angelic drink.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Really like it

My youngest daughter and friend had been drinking matcha from stores for a while. A recent medical issue suggested an increase in fibre input and this seemed a good supplement to add to my diet alongside other more natural ones.
I saw the ad, bought some samples and in particular I love the ginger and cinnamon flavours. Have at least two a day and just on my third order buying a tub now of my favourites.
Love it! Good value and easier than finding a retail store nearby.
A satisfied customer!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Great taste

Really fast delivery. Tried the sample pack of different flavours and loved them. Had the fruit ones with cold water & ice and the chocolate, cinnamon & ginger with hot water & milk. All really tasty, give them a try

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Wanted to try matcha for the health…

Wanted to try matcha for the health benefits and so pleased I found Tenshi. My experience so far has been excellent, easy to order, quick delivery well packaged and best of all easy to make and the flavours are delicious. Too early to say about the health benefits but I am happy to keep trying!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous 👌

I have never had matcha and really wanted to try it for the health benefits but didn't want to spend massive amounts if I didn't like the taste. Tenshi do a taster pack which let's you try different flavours for a small price before committing to buying a large packet..I love them all!! I have purchased full size now! The ordering process was easy and hassle free and was fast shipping
Will highly recommend and have done!!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I have been drinking Matcha a long…

I have been drinking Matcha a long time. I am delighted to of found this amazing brand that has such a wonderful variety of flavours, all available in samples to save buying a large amount of a product you don't end up enjoying.

It's so easy to blend, doesn't leave residue in the cup and the vanilla in a latte us my go to drink now .

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Matchalicious!!!

Website, friendly with chat support! Ordered the sample sachets for variety of choices and discovered blueberry as a favourite which I have re order in 155g. Caramel, Strawberry and Ginger are delicious too. Recommend using a powered whisk to really get it mixed well and I enjoyed mine over warm milk with a drop of honey to sweeten! Delivery was quick, received email confirmation to say when order had been dispatched. Good value for money!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

First order experience

Ordered the sample sachets and was really impressed with the variety of choices. I have tried a few flavours and love the blueberry one the best so far. Delivery was quick and had email confirmation to say when order had been dispatched. Looking forward to my next order!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

I had tried Matcha before due to the health benefits and wasn’t totally sold on the taste, however I’ve now discovered the cinnamon blend and absolutely love it. I’ve been adding it to my daily smoothie and can’t recommend it enough. My energy levels have increased so much. I have just ordered the Blueberry as this would be a great addition to my smoothie. I have also used the chat help Sue (from HO) and she was so helpful and polite. Extremely impressed with the product and customer services.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy

Very Happy! Recently started using Tenshi Matcha, bought the sample box to try enjoyed most of them.!! love the blueberry one & purchased the 80g Tub which arrived today.! Very Fast delivery and a free sachet added (nice touch)

10 June 2025
Unprompted review
Rated 3 out of 5 stars

Nice drinks

I'm changing my review, the drinks are really nice, and although there was a delay when I experienced a problem it was eventually sorted out satisfactorily.

4 May 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look