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Tenant Angels Reviews 

1,004
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and kind while guiding them through difficult landlord issues. Many individuals note that the team takes extra time to explain every single detail with patience and genuine care. People also mention that communication is fast and efficient, often utilizing convenient messaging platforms to keep things simple and clear. Consumers deeply appreciate how thoroughly their rights are evaluated and how swiftly they are connected with reliable solicitors to handle their claims. Overall, individuals feel fully supported from the very first contact until their cases are successfully placed into expert hands.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and reassuring... See more

Service

Customers report extremely positive experiences with the service, highlighting swift communication and a... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing the support team as friendly,... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt and efficient communication from... See more

Claim

Users describe positive interactions with claim processes, noting that support teams provide amazing advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have been absolutely wonderful in helping me with my landlord issues. From the very beginning, they took care of most things for me, making the whole process feel smooth and manageable.... See more

Company replied

Rated 5 out of 5 stars

Could not recommend Tenant Angels more. Some landlords take advantage of tenants. They expect tenants to not fight back or complain and get away with it. Tenant Angels made holding my landlord to... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,004)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful at the time was very…

Very helpful at the time was very stressed and you put our mind a little more at ease, the service was very quick to respond and keep us updated they very polite and explained everything thoroughly

3 December 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you so much for the kind review. We’re really glad we could help put your mind at ease during a stressful time and keep you updated along the way. That’s exactly what we’re here for.

Wishing you a peaceful Christmas and a positive New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

There terms are clear and direct.

1 December 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Kaosarat,

Thanks for the review! We’re really glad you found everything clear and straightforward - that’s exactly what we aim for. Wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels have been wonderful…

Tenant Angels have been absolutely wonderful in helping me with my landlord issues. From the very beginning, they took care of most things for me, making the whole process feel smooth and manageable. They always took the time to explain everything clearly and kept me updated on every step of my case. They’re always happy to answer my questions with kindness and patience, and their knowledge has been genuinely reassuring throughout the whole process. I’m truly grateful for their support and will recommend their services whenever I can.

10 December 2025
Unprompted review
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Reply from Tenant Angels

Hi Daria,

Thank you so much for the lovely review - we’re really glad we could make things feel smoother and easier for you. It means a lot to hear you felt supported and kept in the loop throughout. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Very helpful and fast paced with results

Very helpful and fast paced with results

9 December 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Sabastian,

Thanks for the great review! We’re really glad you found the service helpful and quick. Wishing you a lovely Christmas and a great start to the New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Thank you from bottom of my heart

Thank you from bottom of my heart, Tenant Angels listened me and take my case seriously.

9 December 2025
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Reply from Tenant Angels

Hi Aida,

Thank you so much for your kind words - it really means a lot. We’re glad you felt listened to and taken seriously. Wishing you a peaceful Christmas and all the very best for the New Year.

Take care,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angel thanks so much for your…

Tenant Angel thanks so much for your quick response and feedback.

5 December 2025
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Reply from Tenant Angels

Hi there,

Thanks so much for the kind words! We’re really glad we could help quickly. Wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Very professional

19 November 2025
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Reply from Tenant Angels

Hi Pranet,

Thanks so much for the review - really appreciate it! Wishing you a lovely Christmas and all the best for the New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

I have used tenancy angels twice

I have used tenancy angels twice, both times they have been professional and clear with information, quick and so very friendly
Highly recommend

3 December 2025
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Reply from Tenant Angels

Hi Maria,

Thanks so much for the lovely review - and for coming back to us again! We’re really glad you found everything clear, friendly, and quick both times. We really appreciate the recommendation.

Wishing you a lovely Christmas and a happy New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Help the elderly

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first contact we found them to be thorough and helpful. They put us in contact with solicitors and case is ongoing at present. All work carried out by Tenant Angels was reassuring and helpful.

14 November 2025
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Reply from Tenant Angels

Hi there,

Thank you so much for taking the time to leave such a thoughtful review. We’re really glad you found us when you did and that we could help guide you through what can be a very worrying situation. It’s great to hear you felt reassured and supported - that’s exactly what we aim for.

Wishing you all the best with the ongoing case, and a lovely Christmas and New Year ahead.
The Tenant Angels Team

Rated 5 out of 5 stars

The best help

The best help, very helpful and very nice people. All expansion cleared.

2 December 2025
Unprompted review
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Reply from Tenant Angels

Hi Bogdan,

Thanks so much for the kind words! We’re really glad everything was explained clearly and that you felt well looked after. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Excellent service

Excellent service — they responded quickly and were very clear in answering all my questions. Highly recommended.

2 December 2025
Unprompted review
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Reply from Tenant Angels

Hi Caicedo,

Thanks so much for the great review! We’re really glad we could answer everything clearly and quickly. Appreciate the recommendation - and wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels have been fantastic from the start

Tenant Angels have been fantastic from my very first interaction. They explained everything clearly and professionally and answered any questions I had. Thanks to Tenant Angels I am now proceeding with a claim. I would never have gone forward on my own but Tenant Angels have made the process so easy and am so glad I made contact.

1 December 2025
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Reply from Tenant Angels

Hi Sam,

Thanks so much for the lovely review. We’re really glad we could make things feel clearer and easier for you - taking that first step can be the hardest part. It’s great to hear you felt confident enough to move forward.

Wishing you a lovely Christmas and all the best for the New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Supportive team

Tenants Angels have been really helpful, giving me clear guidance on the tenancy deposit claim process and connecting me with a solicitor to take things forward.

1 December 2025
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Reply from Tenant Angels

Hi Chinnu,

Thanks so much for the kind review! We’re really glad we could help guide you through the process and get things moving with a solicitor. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels Are Heaven Sent!

Tenant Angels were absolutely wonderful in helping us with a deposit protection issue. In particular, Dan was kind, knowledgable and available to speak via WhatsApp about any questions we had. We didn't feel any pressure at all and they found us incredible solicitors who dealt with our claim in just 5 weeks. The solicitors were amazing and we would never have found them without Tenant Angels. Thank you so much Dan and Tenant Angels!

31 October 2025
Unprompted review
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Reply from Tenant Angels

Hi Zarina,

Thank you so much for such a lovely review - it really means a lot. We’re so glad Dan could support you and that everything moved so quickly once the solicitors were involved. Five weeks is a great result, and it’s brilliant to hear you felt comfortable and never under pressure throughout.

Wishing you a lovely Christmas and all the very best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Fully informed decision

Tennant Angel helped me to make a fully informed decision, I found very useful information for all eventualities on their pages. They explained it a simple way if something wasn't clear and supported me all along.
Great Company.

28 November 2025
Unprompted review
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Reply from Tenant Angels

Hi Andrea,

Thanks so much for the lovely review! We’re really glad the information helped you make an informed decision and that everything was explained clearly along the way. Appreciate the kind words.

Wishing you a lovely Christmas and a great New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels are Amazing!!!

Tenant Angels have a great team, that respond very quickly and efficiently.

They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate to answer and any questions clearly when I needed clarification.

They were very professional and really kind.

Would definitely recommend their services to Everybody.

26 November 2025
Unprompted review
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Reply from Tenant Angels

Hi Sharwesh,

Thanks so much for the kind words! We’re really glad you felt well looked after and kept in the loop throughout - that’s exactly what we aim for. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Highly Recommended

Very helpful. Found our deposit when we couldn’t, would highly recommend

17 November 2025
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Reply from Tenant Angels

Hi Bev,

Thanks so much for the lovely review! We’re really glad we could help track it down for you. Appreciate the recommendation - and wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

It was so comfortable working with…

It was so comfortable working with tenant angels. They made sure that each and every steps are going well. They're communicating really well and excellent service.

21 November 2025
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Reply from Tenant Angels

Hi Reshma,

Thanks so much for the lovely review! We’re really glad you felt comfortable throughout and that everything was kept on track. Wishing you a lovely Christmas and all the best for the New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Very well nice and polite over phone…

Very well nice and polite over phone straight forward easy and would recommend

14 November 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the kind review! Really glad everything felt straightforward and easy. Appreciate the recommendation - and wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Unparalleled support

The diligence and empathy of the team absolutely surpassed my expectations - a brilliant service addressing an all too common circumstance, which I'd recommend to anyone who finds themselves needing this support.

22 October 2025
Unprompted review
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Reply from Tenant Angels

Hi there,

Thank you so much for such thoughtful feedback - it really means a lot to the whole team. We’re glad the support felt both thorough and empathetic, especially in what can be a stressful situation. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

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