Temple & Webster Reviews 12,962

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and affordability of the products, often noting that items look even better in person than online. Many people highlight the seamless ordering process and the swift, reliable delivery service, with some even receiving their items earlier than expected. However, some customers were dissatisfied with issues related to delivery, such as missing items or problems with specific instructions like gate codes. A few other people also felt that some products arrived damaged or were faulty, leading to difficulties with returns or refunds.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Quality

Customers had positive experiences with quality, often praising the great quality and amazing prices of... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and efficient, with... See more

Price

Users describe positive interactions with price. Customers consistently praise the affordability and value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered a bed, mattress, beside table and tall boy all from Temple and Webster. The mattress arrived yesterday and is super soft and cosy. I love the zipper to be able to remove the topper... See more

Company replied

Rated 5 out of 5 stars

Recently purchased two Sabrina recliners. Very good experience and easy-as to complete. Delivery was very quick and actually arrived earlier than expected. We find the chairs are very comfortable... See more

Company replied

Rated 5 out of 5 stars

I buy all my furniture from temple & Webster in the last year I have purchased at least 10 items from beds to mattress dining tables recliner chairs I just purchased a king size bed frame & king size... See more

Company replied

Rated 5 out of 5 stars

I got what I ordered, most important. It came exactly as described on their website. I ordered a gorgeous floral doona cover with a aquamarine background. The doona cover is also reversable! I got 2x... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

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Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Great experience all round

Great quality sheet sets and great info on website, easy to place order and make payment and delivery was quick and I was kept updated with progress.

6 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Monika, Yay, we're so happy you love the sheets and that the process was such a breeze!

Rated 5 out of 5 stars

Love temple and Webster!

Have purchased many products from temple and Webster for our new home. From wall sconces to outdoor furniture and everything in between. They have a great customer service to assist with product questions. They also offer after pay type options which was helpful. Will continue to return to temple and Webster for future products we need for our home.

11 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Ally, Woohoo! We're overjoyed to help style your new home and can't wait to see what you pick next!

Rated 5 out of 5 stars

Website is easy to navigate

Website is easy to navigate, product description was accurate. Goods arrived were as stated in good condition and on time with a number of notifications in regards to tracking

11 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Brian, We’re thrilled you had a no-fuss experience—enjoy your new pieces!

Rated 1 out of 5 stars

If I could give them zero stars I…

If I could give them zero stars I would.
Cancelled a online order 12 days ago, 5 minutes after placing the order. One item has been refunded and the other is still pending refunded. Multiple phone calls made to T&W Customer Service and still refund hasn't been resolved. Do better.

30 April 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey there, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ D Parsons in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

This is a five star company

This is a five star company. The goods I have purchased have been excellent in quality, delivery has been prompt and goods have arrived in very good condition. I will keep purchasing from Temple and Webster.

10 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Gillian, Woohoo! We’re over the moon to be your five-star favourite—you’ve truly made our day!

Rated 5 out of 5 stars

Bar stools

Great product, quick delivery and great price for the quality.
Will but from Temple and Webster again.

10 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Ebony, Yay! We're so thrilled you're loving your new bar stools!

Rated 5 out of 5 stars

Comfort Plus

These chairs are really comfortable, sturdy, have a nice wide seat and faaaast delivery - thank you 😊

8 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Patricia, so happy you're loving the comfort and style of your new chairs—they sound like a perfect fit!

Rated 5 out of 5 stars

The communication was very good

The communication was very good. I received regular messages on when my deliveries would arrive. They were delivered when promised.

14 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Catherine, that’s what we love to hear! Thanks so much for the glowing review!

Rated 5 out of 5 stars

Good price

Good price, good product and prompt delivery, thanks

7 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Antonius, so glad you love your new find—enjoy!

Rated 5 out of 5 stars

Having exactly what I am looking for at…

Having exactly what I am looking for at a super competitive price to anyone else, also the websites easy navigation and ordering process topped off with accute tracking and delivery time of my order makes the process effortless and stress free.

7 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Steve, so happy we had just what you needed and could make it all so easy!

Rated 1 out of 5 stars

Everything went wrong from the start

Everything went wrong from the start, it was the most mismanaged disorganised experience just to organise an invoice for payment had to open a trade account for me to have government victims assist to pay it.
Every single item I received I was genuinely disappointed in was not the quality that seemed suggested- most of it just came wrapped in plastic even kitchen ware in one box.
The bedframe I got was velvet and had a tear in the material
And they cancelled a 3 piece set of saucepans I’ve already paid for I’ve been emailing them about for 2 weeks since being notified it was cancelled. - still haven’t heard about it.

Terrible company to deal with.
Shop elsewhere

27 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10!!

I was hesitant to order such an expensive product, but wow! I am impressed. I’ve purchased an entire new bedroom suite! And I am so impressed with the quality. The whole process was easy. I’ll be using temple and Webster for my future renovation purchases

6 May 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Lisa, so glad the "wow" factor hit home—enjoy your stunning new bedroom suite!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery - ordered Monday night, came Wednesday morning.
Great quality cat trees (we purchased two), easy to put together as well. Definitely recommend

22 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jessica, That’s the kind of "zoomies" we love to see! We’re so glad the cat trees were a hit.

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