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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the app, including security concerns, account bans without clear reasons, and a prevalence of problematic profiles and channels. Customers frequently report problems with unauthorized access to their accounts or account deletion, and the lack of support makes recovery impossible. Some people were dissatisfied with the social media aspect, noting issues with content moderation and the ease with which strangers can send unsolicited messages. However, some customers also mentioned that the app is fast and offers extensive functionality beyond just messaging, such as watching movies or listening to music.

What people talk about most

Social media

Reviewers highlight negative aspects of social media, with many expressing significant dissatisfaction... See more

Application

Customers consistently note negative experiences with the app. Many reviewers express frustration with... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers express frustration with account... See more

Customer service

Reviewers express strong dissatisfaction with customer service, often describing it as non-existent or... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report significant difficulties reaching customer... See more

Based on these reviews

Rated 2 out of 5 stars

On Telegram, banning channels/groups has become much easier, and innocent people are getting banned — I'm not talking about the guilty ones. Around 50% of the channels I've joined on my Telegram accou... See more

Rated 2 out of 5 stars

Can be used for communication, but... No end-to-end encryption ("secret chats" are (nearly) a joke), all data are kept on their servers. This means everything is accessible. No corporate financial and... See more

Rated 2 out of 5 stars

I used to love the app until they introduced the premium model, and now I am getting 10 messages per day from spam, and the only way to get rid of them (restrict messages only to my contact) would be... See more

Rated 1 out of 5 stars

I'm getting tired of how many scam profiles pop up lately. Random accounts message out of nowhere, pretending to offer support or "giveaways" and it's hard to tell what's legit anymore. Even public ch... See more

Rated 4 out of 5 stars

Pretty nice application to chat with friends and make business groups, but I faced the only issue throughout the usage time being the video calls. I don’t think they are optimised well enough, because... See more

Rated 1 out of 5 stars

Be aware of this app and the founders' false claims about privacy and security. Telegram may delete your account without reason, and the app has no support, which means all of your data may be gone fo... See more

Rated 1 out of 5 stars

Telegram is a terrible app when it comes to user safety. It's full of scammers and fraudsters. A few days ago, I got scammed out of $41.37, and there was no support or response from Telegram. Anyone c... See more

Rated 1 out of 5 stars

Not fun when your account gets limited when you have not done anything to violate the ToS (unless, chatting with my friend about games, is against the ToS) You can be randomly picked on and there... See more

Rated 1 out of 5 stars

Logged on for the first time in a year or two, seemingly had to create a new account. Account was quickly frozen for an unexplained TOS violation. Attempted official appeal, was denied without fur... See more

Rated 1 out of 5 stars

Telegram’s critical flaw is the absence of a basic privacy setting to stop strangers from messaging you. Unlike other apps, anyone can send you direct messages without restriction. I was bombarde... See more

Rated 1 out of 5 stars

Spambot randomly banned me for no reason at all, while i did my absolute best to keep my Group clean and Legal. While all the other groups run by Insiders or something can just happily Sell CP or a... See more

Rated 1 out of 5 stars

Telegram's customer care is extremely disappointing and, in my opinion, among the worst in the world. They provide little to no support for users. While Telegram boasts impressive technology, it’s fr... See more

Rated 1 out of 5 stars

Telegram will just delete your group. No explanation no nothing. You don't know if you did something wrong. Of if someone posted illegal stuff when you were sleeping... Months wasted building the grou... See more

Rated 1 out of 5 stars

Telegram is a joke. People are always trying to scam me, and I can’t even tell anyone because they always erase the evidence. Even when I do get the evidence beforehand, I contact customer service abo... See more

Rated 1 out of 5 stars

I woke up and saw my account has been hacked so easily!!! I couldn’t access my telegram and my contact details all gone, now someone else using my account and trying to scam my friends with my name an... See more

Rated 5 out of 5 stars

Pavel Durov is such an inspiration… I was questioning some of his quotes when I was younger, but now I understand what he wants to do. Some countries got telegram banned, because it’s closed for FEDs... See more

Rated 1 out of 5 stars

My experience with Telegram airdrops has been very bad and disappointing. I wasted a lot of time completing tasks for different projects, hoping to earn rewards, but in the end, there was no profit at... See more

Rated 1 out of 5 stars

Scammers kindergarten. This app is a safe haven for scammers, investment scams, airdrop scams, etc.Even when you report a scam, they do absolutely nothing. Perhaps the scammers give them a good commis... See more

Rated 1 out of 5 stars

What a great app it was, and disgusting customer care. I've been using it for many years, paid prime, had my work community, etc, client's database and therapists chats and more. Suddenly, it stopped... See more

Rated 1 out of 5 stars

One of the worst in terms of customer service. My account got hacked, even after setting up 2FA. I've been messaging support on different channels for more than 2 months, not once have they bothered w... See more

Rated 5 out of 5 stars

The best messenger! Fast, with maximum functionality. I can't even imagine how they can provide such an infrastructure for free. I've been using it since its launch and bought premium when it came out... See more

Rated 5 out of 5 stars

Of all the messengers, I mainly use Telegram. It loads quickly, and the premium version opens up many more possibilities. I use it not only for communication, but also for reading news or keeping note... See more

Rated 5 out of 5 stars

It's the best messenger ever. It's ~10% more complex to use than whatsapp, but it's features are 10,000% better. More then just a messenger. It's an ecosystem that I believe could change the w... See more

Rated 3 out of 5 stars

Telegram is a great site if you get friends and family to use it as a chat or communication platform.. Problem lies at it being a scammers paradise. You keep getting offers of part time job from p... See more

Rated 3 out of 5 stars

I was banned by a bot for sending spam, which i have never done. I sent a request regarding a review 4 times in the telegram app and twice online via my PC. I have 3 groups whereas I am admin, I post... See more

Rated 4 out of 5 stars

I've started using it more frequently since Skype is not longer working and so far isn't bad. My two issues? The desktop version doesn’t have the same functionality as the mobile version. Second, the... See more

Rated 1 out of 5 stars

If there’s any place full of scams, it’s Telegram. I bought a one-year premium membership, and before the year even finished they banned my personal Telegram. So the money I spent on premium is gone,... See more

Rated 1 out of 5 stars

After three hours of intense effort on my part plus a skilled IT person, it proved to be utterly impossible to install Telegram on my iphone. I discovered not only that is the exact opposite of "quic... See more

Rated 1 out of 5 stars

Be Careful they might have banded you because you wrote something they didn't like..!!   But be very sure they are monitoring everything going one there..!! They claim it's expensive to send confir... See more

Rated 4 out of 5 stars

Love a lot of features and bot infrastructure. No personal feed so app doesn't try to steal your time. Much more comfortable that WA

Rated 1 out of 5 stars

The app used to be good, but not anymore. My account was hacked, and their support is terrible,no one responds . Because of this, I don’t recommend it. Of course, they seem to care about rich users... See more

Rated 1 out of 5 stars

I emailed them on every possible mail couple of times , raise concerns and complaints about the scam happened to me on their channel but they are so pathetic they even didn't bother to reply back a si... See more

Rated 1 out of 5 stars

Peace be upon you. I have a Telegram account that was stolen and banned 4 months ago. I have been contacting the support team through all available means and I have strong proof of ownership, but I ha... See more

Rated 1 out of 5 stars

I’ve been using Telegram for years, but I’m now completely locked out of my account. I can’t receive the login code via SMS, and since I’m not logged in on any device, I have no way to access my a... See more

Rated 1 out of 5 stars

Accounts are hacked over and over again and there is no way you can get back access to it. If somebody gets your account you are simply unable to log in to it and telegram doesn't even have an optio... See more

Rated 1 out of 5 stars

I just got my new SIM card about a month and a half ago, and when I tried to sign up for Telegram, I was shocked to see a message saying my number is banned. How is this even possible on a brand new n... See more

Rated 1 out of 5 stars

I accidentally formatted my drive and telegram was installed there. now whenever i try to login with my number, it sends code to the telegram app. how am i supposed to get the code when i am not logge... See more

Rated 1 out of 5 stars

Poor app protections against hate speech, and no technical support when I report users who misbehave. The app is full of bots with a very general privacy policy that is hard to understand I do not kno... See more

Rated 1 out of 5 stars

I am a student from Morocco. My account (+212 655837084) was suddenly banned by mistake. This account is essential for my education as it contains all my lectures and study groups. I have tried to con... See more

Rated 1 out of 5 stars

be careful everyone this guy on instagram (@noiambillionaire) is scamming everyone. he show his kids to make people trust him but he is a SCAMMER be careful everyone!!! his telegram channel is (bill... See more

Rated 1 out of 5 stars

I used to have much better opinion about Telegram until my account was hacked by scammers. I spoke to number of specialists during last 5 days and common opinion that Telegram security is dead l... See more

Rated 1 out of 5 stars

What a scam! The “puppies” when they arrived were pathetic. Nothing moves the way they do in the advertising. They used real puppies there. The bark is very “tinny” and never stops. Walmart has... See more

Rated 1 out of 5 stars

On Telegram app, someone scammed me. I wrote a report on Telegram and I never heard back! The scammer, once when I was Telegram him, I also was texting another person. This Telegram scammer trans... See more

Rated 1 out of 5 stars

if you are a criminal download telegram they will protect you. Their report function is a complete scam, they use it as placebo since they do not care and no matter the amount of threats you received... See more

Rated 1 out of 5 stars

My Telegram account was linked to an email address that is not mine, without my knowledge. I attempted to reset the account and was told to wait 7 days, which led nowhere. The reset never... See more

Rated 1 out of 5 stars

I used Telegram Wallet to withdraw my legitimate earnings. After over 30 hours of waiting, my account was restricted without providing a specific reason. Support simply referred to “AML/CF... See more

Rated 1 out of 5 stars

Still no response from Telegram support. It's been over a week since my first report. I'm a student and all my final exam materials are in the hacked account. I'm now seriously considering taking... See more

Rated 1 out of 5 stars

I am here to report a RUNNING FREELY, HUGE ILLEGAL ACTIVITY ON TELEGRAM!!!!! A BIG SCAM Telegram Group, I have it recorded in videos as well. The group name is: @GOLD_XAUUSD_BTCUSD_S... See more

Rated 1 out of 5 stars

Hi, I want to report @holt_244. See picture for more information. He's promises things he can't approve. He says he will give you €8000 at my PayPal account. But sadly it is not true. See... See more

Rated 1 out of 5 stars

I have been trying to delete my account for a week and no luck. Says it'll send me a code... nothing! My current discussion with 'support' all says read, but no response!! I can't add a SS or I would... See more

Rated 1 out of 5 stars

"Telegram #1 Messenger Used by Cybercriminals" (Cyber Security News 2/25) I know because they got me once and I reported them, I'd love to say more, but that would only help them and hurt me.


Company details

  1. Software Company
  2. Email Service Provider
  3. Internet Service Provider
  4. Software Vendor

Information provided by various external sources

Pure instant messaging — simple, fast, secure, and synced across all your devices. Over 100 million active users in two and a half years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Their privacy is a bad joke

Their privacy is a bad joke. They steal by default all your contact information to their servers and then you start receiving telegram spam. This is horrible for a company that pretends to be somehow reliable and trustworthy.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Trash

It's not a platform, it's rubbish. You can't even change your phone number without hassle, and customer support never responds.

13 December 2025
Unprompted review
Rated 2 out of 5 stars

Telegram policy

On Telegram, banning channels/groups has become much easier, and innocent people are getting banned — I'm not talking about the guilty ones. Around 50% of the channels I've joined on my Telegram account have been banned, and most of them weren’t bad or adult (+18) channels. Telegram needs to change its policy; otherwise we will switch to another app because we are really tired of this.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I'm getting tired of how many scam…

I'm getting tired of how many scam profiles pop up lately. Random accounts message out of nowhere, pretending to offer support or "giveaways" and it's hard to tell what's legit anymore. Even public channels get flooded with shady links, and the app doesn't seem to filter them well.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Love the idea behind telegram

Pavel Durov is such an inspiration… I was questioning some of his quotes when I was younger, but now I understand what he wants to do. Some countries got telegram banned, because it’s closed for FEDs and they can’t get information from telegram. Because of that some bad activities happen that I can’t be talking about here, but the good part is that it’s a free place. The internet was built to have a free space, but now it’s being corrupted and controlled. I will be in Pavel 's side, let’s see where he is gonna lead the telegram.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

An Open Door for Spam and Scam!

Telegram’s critical flaw is the absence of a basic privacy setting to stop strangers from messaging you. Unlike other apps, anyone can send you direct messages without restriction.

I was bombarded with unsolicited offers and likely scams from random users. With no way to prevent these contacts—only to block each one after they’ve already messaged—the app becomes a spammer’s tool.

This isn’t just an annoyance; it’s a security risk. I deleted Telegram for my peace of mind and switched to apps that let you control who can reach you. Until Telegram adds simple contact controls, it’s unsafe and impractical for everyday use.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE!

What a scam! The “puppies” when they arrived were pathetic. Nothing moves the way they do in the advertising. They used real puppies there. The bark is very “tinny” and never stops. Walmart has far better “robot” dogs than these. I told Telegelam I want a full refund. We’ll see if I get it. Can an overseas company be reported to the Better Business Bureau? Yikes!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Telegram madevby scammers for scammers

Telegram makes it possible for all scammers to keep scamming. You can rapport scammers, but the telegram dont banned them. In my opiniun, telegram is not to trust. Its seems to be made by scammers for scammers

27 November 2025
Unprompted review
Rated 2 out of 5 stars

Good instant messaging

Telegram is a good instant messaging app. They have limited some features for free user... you can pin only 5 chat why not more ? make it at least 10

30 October 2025
Unprompted review
Rated 3 out of 5 stars

Telegram is a great site if you just use it for communication purposes.

Telegram is a great site if you get friends and family to use it as a chat or communication platform.. Problem lies at it being a scammers paradise. You keep getting offers of part time job from people wanting to employ promoting u tube and various other activities promoting products or companies. All just ways for you to lose money because it is no where near their promises of financial gain. The only financial outcome is your money in their hands. From fake romance to fake financial gains most are just actors in scams. I haven't found anything to gain on it.

From the site you can experience the vast world of scammers. From crypto scams, stock market scams, crypto mining scams, and digital marketing scams, the sky's the limit on this platform. Stay with what you know!!

31 October 2025
Unprompted review

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