Prompt customer service support and set up. I have switched a month ago, my internet is fast, reliable and wifi range covers my 2 story home without any extenders. It’s costing less than half than Be... See more
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See what reviewers are saying
I'm a recent Telcan subscriber. This week, for the first time that I can remember in my internet life, I received a notice from them telling me they would be performing some network upgrades. I... See more
Company replied
We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple a... See more
Company replied
Calling India via Telcan.com using your smart phone is the fastest, most convenient and the cheapest. But, Telcan offers eight (8) ways to call to and from India. Everyone does not have a smart ph... See more
Company details
Written by the company
Telcan is a leading internet and home phone provider in Ontario & Québec, Canada founded in 1998. We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. - - - - - - - - - - - - - - - - - - - - - - WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
Contact info
2800 Skymark Avenue, 402, L4W5A6, Mississauga, Canada
- 1-888-835-2268
- techsupport@telcan.com
- telcan.com
4.1
Great
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Telcan
Thank you for taking the time to share your experience, Burak!
The network is very strong and serving…
The network is very strong and serving my family really good
17 March 2024
Unprompted review
Reply from Telcan
We're so glad you are enjoying our service, CHINYERE! Thanks for trusting us and leaving a great review.
Need greater household coverage
We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple and inexpensive things we can do to address the issue. I understand I could move the modem to the main floor, but it would not be convenient nor appealing to have it located there.
15 March 2024
Reply from Telcan
Thank you for your feedback, Darryl! One possible solution to improve the signal strength upstairs is to use a Wi-Fi range extender or a mesh Wi-Fi system. These devices can help boost the signal and provide better coverage throughout your home. If you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team for prompt assistance. Our customers are important to us, and we want to do everything we can to meet their expectations.
most of the time is great 👍
most of the time is great 👍
But a few times, when I was in zoom video calls, it went really slow. Zoom notifications said my internet was too slow. The video actually froze due to slow internet. Not sure why.
16 March 2024
Unprompted review
Reply from Telcan
Thank you for your feedback, Ling! I’m sorry to hear that you experienced slow internet while on Zoom video calls. There are a few things you can try to improve your connection during Zoom calls. One suggestion is to close other applications you’re not using, as the less multi-tasking your computer has to do, the better, You can also try turning off Wi-Fi on other devices, switching to an ethernet connection if available, and checking the position of your router. If you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team for prompt assistance. Our customers are important to us, and we want to do everything we can to meet their expectations.
telecan review
The setup process was super easy and my service has been reliable and cheap! I would recommend it to anyone getting wifi in Toronto.
15 March 2024
Unprompted review
Reply from Telcan
Thank you for taking the time to share your feedback, Holla Smith! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price and thank you for the recommendation to others.
Reply from Telcan
Thank you for taking the time to share your experience, Christopher!
Reply from Telcan
Thank you for taking the time to share your experience, J G!
I wanted to get internet from Telcan…
I wanted to get internet from Telcan and they sent out a tech to install. It didn't work so they sent out a second tech the next day. It still didn't work. Tried watching TV that night and found it wasn't working. Had to pay Bell to fix it. They said the line had been cut by telcan. Completely incompetent in my opinion.
5 March 2024
Unprompted review
Reply from Telcan
Hello Robert, We are sorry for the frustration this has caused. On behalf of our team, I would like to apologize for failing to exceed your expectations. We've examined your account and it seems like an isolated issue as it is not impacting all clients in your area, In rare cases, we run into situations where due to some cabling issue in the area or an issue with the underlying physical cable provider customers are facing service interruptions.Also, it is important to note that if a technician from Telcan or an underlying physical provider caused any damage to your property, you should have informed us about the issue. Telcan would have taken appropriate action against the technician. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future. Thank you!
Happy customer
Seamless transition to new internet. Easy to read bill. Happy new customer!
6 January 2024
Unprompted review
Reply from Telcan
Hello Michael, Thank you for your positive feedback! We're delighted to hear about your seamless transition to our internet service and your satisfaction with our easy-to-read billing system.
Disappointed with Telcans bait and switch pricing policy
As a person who values honesty and integrity in business, my experience with Telcan has been nothing short of disappointing. Despite initially agreeing upon a specific pricing plan, with a 2-year commitment by Telcan for no price increase, Telcan failed to uphold its commitment, leaving me frustrated and disillusioned.
From the outset, I was drawn to Telcan by promises of reliable service and transparent pricing. However, my satisfaction was short-lived when I received an email part way through the agreed-upon terms. In summary, Telcan decided to forgo the original agreed to price, imposing a price increase. (See their email below) Despite multiple attempts to seek clarification and resolution, I was met with evasion and indifference from Telcan. (see their response to me below)
The lack of accountability displayed by Telcan is deeply concerning. As customers, we should be able to expect a company to honour its commitments. We should be able to trust that advertised promotions and prices will be honoured. However, the blatant bait and switch tactics of Telcan, and the disregard for their own terms of service leaves me questioning the company's integrity and reliability.
Also, I recently discovered that Telcan solicits reviews in return for compensation. Such practices should be banned. Anyone looking at Telcan reviews should filter results based on "negative" as it provides a clearer picture regarding this company.
The frustration and inconvenience caused by this pricing discrepancy cannot be overstated. As a consumer, I rely on accurate and transparent billing to manage my expenses. The failure of Telcan to stick to our agreed-upon pricing plan has not only eroded my trust in the company, but also created unnecessary strain as I switch providers.
My experience with Telcan has been profoundly disappointing. I would caution others about committing to service with them. I cannot in good conscience recommend their services.
Below is the communication from Telcan to verify my experience.
"Dear xxxxxxx,
Telcan Account # xxxxx
Telcan is committed to providing high-quality internet services to our clients. To keep up with rising business costs and to continue providing you with the best possible services, your internet plan price will be increasing on Feb 23, 2024.
On the date of your first bill after Feb 23, 2024, the monthly service fee for your Internet package will increase from $xx to $xx (plus taxes). To help accommodate this change, we will end the term price increase"
and their followup to my complaint:
"After careful consideration, our management made the decision to conclude the promotional offer earlier than anticipated. We understand this may not align with your expectations, and we apologize for any frustration it has caused."
29 January 2024
Unprompted review
Reply from Telcan
Hi John, We deeply apologize for any inconvenience caused by the recent changes to our promotional offers. Our decision to conclude the two-year promotional offer earlier than anticipated was made after careful consideration, and we understand that it may not align with your expectations. At Telcan, we operate on a month-to-month service model without contractual obligations, allowing us to adjust pricing based on market dynamics and evolving business costs. While we regret any disappointment, please know that our commitment to delivering exemplary customer service and premium products remains unwavering. Your feedback is invaluable to us, and we are dedicated to providing Canadians with superior services and maintaining competitive pricing in the internet market. Thank you for your understanding, and we look forward to the opportunity to continue serving you with excellence.
Reply from Telcan
We express our gratitude for your positive review. Your feedback is highly valued, and we are committed to continuously providing the best Internet service experience for our customers. Our team is dedicated to upholding these standards.
Fabulous price/speed!
Fabulous price with a speed that’s great! Everything was on time with every step communicated promptly! Thx again 👍
28 December 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to write such a well-thought-out positive review of our company. We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
Everything was fantastic
28 December 2023
Reply from Telcan
Thank you for taking the time to share your experience, Ronald!
Super reliable service
Super reliable service, and excellent value. Great Internet service, both for speed/bandwidth and coverage. Also, dependable, professional customer service, easy installation and more value.
30 December 2023
Unprompted review
Reply from Telcan
Thank you for your kind review, Mark! We are glad to hear that you are satisfied with our internet service and customer support. We strive to provide the best possible experience for our customers, and it’s great to know that we are meeting your expectations. Thank you for choosing our service and for taking the time to share your feedback.
So far so good!
So far so good!
Got this service on Dec 15th, till now no issues.
Wifi is so powerfull.
28 December 2023
Reply from Telcan
Thank you for sharing your positive experience with our service! We are delighted to hear that you have had no issues since you started using our service on December 15th and that our WiFi has been powerful for you. We appreciate your feedback and are committed to providing reliable and high-quality service to our customers.
Installation was quick and on time.
Installation was quick and on time.
No significant issues since, just better internet at higher speeds!
24 December 2023
Reply from Telcan
Thank you for your feedback, Monque! We are glad to hear that the installation was quick and on time, and that you have not experienced any significant issues since then. It’s great to know that our service has provided you with better internet at higher speeds.
Reply from Telcan
Thank you for giving us a shot, Dawne! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Fast delivery of modem
29 December 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to share your experience, Roo!
Glad we Chose Telcan
Signing up was easy. Telcan followed up before and after activation. We are impressed with the service and are so glad we chose Telcan
27 December 2023
Unprompted review
Reply from Telcan
Thank you so much for being our loyal customer, Theresa! We're proud of our Team members and always happy to hear positive things about them.
Reply from Telcan
Thank you Tammy for giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
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