Techpunt Reviews 

Be careful with this company. I had a very disappointing experience with this company. They sold me a defective dashcam, and after I returned the faulty product, I received no proper response for more than 40 days. I sent several emails, but they did not provide any clear update or solution.

What is even more concerning is that their website shows many second-hand dashcams for sale, which raises serious questions about how returned faulty products are handled. In my opinion, this company does not take proper responsibility for defective items and does not provide acceptable after-sales service.

Based on my experience, I would strongly advise other customers to be very careful before purchasing from this company.

I bought a Wanbo bracket for €20. The website claims it fits 'among others' (zoals) Wanbo models, but it's NOT compatible with the DaVinci 1 Pro.
Because of TechPunt's misleading description, I had to pay €10.75 out of my own pocket (€8.75 for registered shipping + €2 for printing their form) just to return it.
Customer service (Ruben/Willianne) was incredibly rigid and refused to provide a prepaid label, ignoring EU consumer law on non-conformity. I basically lost more than 50% of the item's value because of their poor documentation.
​"Update: After reporting the issue, the company reached out and provided a full refund, including the shipping costs. I appreciate the final resolution."

I just been scammed and thread by the owner of this place, refusing ti refund me for a defective item.

Didn't know Techpunt has so many bad reviews... However, I had good experience. Ordered Xiaomi Smart Air Purifier 4 Lite + 2 filters. Everything received next day and works well.

Perfect experience..fast delivery 📦

I definitely don't recommend them. It's not their fault that the Christmas gift didn't work. But after sending it back, they need a few days to confirm that one button is indeed broken. So far, it's been almost a week (about 4 business days) and still no contact. Just press the button and you'll see it's broken, and you can't do anything with the camera. I wonder if they'll refund my money plus return shipping costs, and when. I mentioned I'd prefer a working camera, but how will this end?

English and Dutch text:

🇬🇧 English

Smartwatch broke in less than 4 months, customer service dismissed it despite a well‑known defect. Return at my own expense, no solution offered. I should have read the reviews first… I deeply regret buying here.

🇳🇱 Nederlands

Smartwatch kapot binnen 4 maanden, klantenservice wees het meteen af ondanks een bekend defect. Terugsturen op eigen kosten, geen oplossing. Had ik de reviews maar eerder gelezen… Ik betreur deze aankoop ten zeerste.

I ordered a 85”TV that arrived broken. Since Techpunt’s “customer service” is impossible to reach and they refuse to take responsibility, being evasive, indecisive and vague, I was stuck with a broken TV and a huge box in my home for 2 weeks(!). After threatening getting my lawyer involved they finally send a new TV after 3 weeks and guess what, it arrived broken as well ! Techpunt refuses to deal with this now and closed the case leaving me with a broken TV, a big box and no other option but to take legal action. It’s an outrage; a bunch of amateurs without a sense of responsibility and moral taking my money

Great company, nothing to complain about as have seen some other reviews.
Delivery was superb, very fast.
Have ordered a Xiaomi S20+ robot vacuum for €249, that’s the lowest price I have found on any internet source sites and that price was included a VAT and shipping was free with DPD. On other sites have found prices for the same Xiaomi S20+ from €300 and up. Delivery time from Nederland to Ireland took only 3 days. No any issues, thank you!

I had a very poor experience with this company. The customer service was unhelpful, the communication rude, and the handling of the issue unreasonably slow. I would strongly recommend avoiding this company and their products.

I needed to replace a remote control for my XM projector.
I ask their advice on which model to purchase, and follow their advice.
The remote arrived good condition in QuickTime.
But it didn’t work. When I emailed them and asked what the problem might be they told me that it was the wrong remote!
Now they want me to pay all the costs to return The item so they can exchange it. Problem is I’ve now moved to another country while I’m travelling and the cost to return, it is more than the purchase of a new remote.
They need to replace it at their cost and accept they made the mistake. It’s all there in black-and-white in the email chain!
Would not do business with them unless they fix this problem.

Ordered Body Composition scale 2 €22.50 and got model S400 €15.9. Client states that ordered model is discontinued and one send to me is newer and better. Their website still alows to buy something that they dont have and states its in stock. According to some other reviews I am not first with that issue.

I recently had an issue with an order from TechPunt concerning a defective Xiaomi SmartMi Air Circulator Fan. While I appreciate that the product was eventually deemed defective and a refund was issued, the process was far from satisfactory.

Despite returning the item and following up multiple times, the refund was only processed after I was forced to open a claim with PayPal. This significantly delayed the resolution and added unnecessary stress to the situation. It's disappointing that I had to escalate the matter through a third party to receive my rightful refund.

While communication was present, the lack of proactive resolution regarding the refund until a PayPal claim was initiated is a major concern.

I've been trying to resolve my situation with the company for over a week. I bought a Xiaomi 5 Pro scooter, only it arrived, the other items were missing. I'm contacting them to request my refund or send the rest of the products I bought, but they keep stalling! I've already sent all the documentation they requested and so far nothing! I'm going to have to file a lawsuit to get my money back.

Wrong item sent. They sent a cheaper and worse version of the earphones I ordered, thinking I wouldn't notice.

Lies and fraud. I ordered a printer and paper with the option of next-day delivery. After a week, the goods had not yet arrived and I asked for them. After another 5 days, the paper arrived.
I made a complaint. At first I only got evasive answers, then they didn't reply at all. I then went through Paypal's dispute resolution. Here too, the communication was more than poor. The suggested solution was that I should send the paper back as it would be useless to me without a printer. What an outrage. Ultimately, the case could only be resolved directly by PayPal, as customer service once again failed to respond after rejecting solution

Too much hassle with the return.
This is for order with invoice FAC422923.
I bought a second-hand watch, which turned out to be defective.
I sent the watch back, along with pictures and videos that show the issues.
They received the watch well, and now they refuse to refund me because they say they need to test first.
This is not according to their policy which states that for defect products, the question is not if they will approve a full refund, but rather reimbursing also the return costs.

Hii bought a Xiaomi electric bike compressor from xiaomiproducts.nl. Now it is broken and while i'm redirected to techpunt, it seems that my profile does not exist anymore!!!

International shoppers beware.
No option to leave 0 stars.
No updates after order placed.
Exhausting amount of enquiries to get updates. Refusal to refund order, eventually they agreed to refund the order, more exhausting enquires on the refund. Support stated the refund was given. I still have not received any refund.
No evidence of the refund replied supplied when asked.
A disaster of an experience.