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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their superb quality, often highlighting their powerful performance, stylish design, and useful features. Many consumers also commend the excellent customer service, noting the team's professionalism, helpfulness, and willingness to go the extra mile to resolve issues and provide support. The delivery service is consistently described as prompt and efficient, with many people receiving their items earlier than expected. However, some people were dissatisfied with certain aspects, such as receiving incorrect or substituted products, or experiencing issues with delivery tracking. A few customers also mentioned problems with product functionality, like sensitive touch controls or faulty items, and some found the provided instructions or diagrams insufficient.

What people talk about most

Product

Customers consistently note positive experiences with products. Many reviewers praise the quality and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and efficiency... See more

Quality

Consumers find quality to be positive, with many praising products like chairs for excellent back support and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising fast shipping, prompt arrival, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought nothing ear earbuds and they look amazing and have very clear vocals, strong bass, and a pretty solid noise cancellation for the price. Battery life is decent, and the case is compac... See more

Company replied

Rated 5 out of 5 stars

The product is superb! It is exactly as described - lightweight, great size, extremely powerful, long battery life, useful tools, easy to empty and very stylish! Infinitely better in every way that th... See more

Company replied

Rated 5 out of 5 stars

The delivery of the product was earlier than expected. The chair I purchased is great and really supports my lower back. The price was cheaper than anywhere else too. Overall a great experience, I wou... See more

Rated 5 out of 5 stars

I was a little dubious, having not heard of this company or Hoover before. However the reviews and price won me over. A fantastic piece of kit. Cleans like a dream, and the light on hardwood flooring... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Discover premium brands at low prices at TechShack. Experience exclusive outlet and wholesale prices on smartphones to drones, cameras, and more, find the gadgets you need without breaking the bank. Shop now!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer response

I got a response within an hour after sending a message via their web site. The absolute best customer service I’ve come across in a very, very long time. Two thumbs up!

12 August 2024
Unprompted review
TechShack logo

Reply from TechShack

Very grateful for your feedback, customer service is very important for us - Especially in this era where it's common that the only 'support' easily reachable is AI.

Hope to see you again.

Best wishes


Ben

Rated 5 out of 5 stars

Amazing customer service

Was hesitant at first as I wasn't sure if it was a legit website but I went ahead and ordered this drone with 2 batteries. My parcel arrived however I hadn't been given any batteries which I was disappointed about but customer service was amazing which made up for the bad experience. Monica kept me informed throughout the whole refund process and after a few emails back and forth I received a full refund at the end of it. Thank you for the help!

29 July 2024
Unprompted review
TechShack logo

Reply from TechShack

Hello Alisha

Thanks for your five star rating and kind review. Sorry to hear that you didn't receive your complete order, we are however pleased to hear that you are happy with the service you received.

We hope to have you shop with us again in the future.

With best wishes


Alexandra

Rated 5 out of 5 stars

TechShack: Great Customer Service and Communications

Upon request my order was cancelled and I was informed. I cannot fault their customer service and will certainly do business with them in the future

17 July 2024
Unprompted review
TechShack logo

Reply from TechShack

We are pleased to hear that you were happy with the service received. Hope to see you again soon!

Best wishes


Ben

Show reviews in all languages. (193 reviews)

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