Online Casino Games Ontario Reviews 

258
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I ordered a 4 seater lutyens bench. Delivered quickly. Fairly priced. My daddy is a joiner and is incredibly fussy about wooden products, joints, quality etc. He was so impressed! I absolutely love it... See more

Rated 5 out of 5 stars

Our fabulous table, chairs and cushions arrived yesterday! Our terrace has been transformed! Thank you so much Richard for your excellent customer service and sorting the change of delivery date. Ver... See more

Rated 5 out of 5 stars

Absolutely delighted with the product and the very efficient delivery and communication with Richard. We ordered the 8 seater Dover table and chair set. The quality of the teak furniture is outstand... See more

Rated 4 out of 5 stars

Ordered this set last Friday and could have had it delivered on Tuesday had we wanted. Lovely table with two extendable leaves which fold neatly away and comfortable chairs which also stack very ne... See more

Company details

  1. Furniture Store

Written by the company

Home to an extensive range of teak garden benches and teak garden furniture we make it easy to find what you want within a few clicks. Teak Bench Company is a online family run business that specialize in quality teak garden furniture at affordable prices with a customer service to match. Since our small beginnings in 2008 we have steadily grown year on year to become one of the UK's leading independent online teak garden furniture retailers with many happy customers. We aim to keep on growing and are always investing in ways to help us improve the quality of both the goods we offer and the service we provide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

258 reviews

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4.4

All reviews

(258)

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Rated 5 out of 5 stars

Fantastic

Recently purchased a bench and chairs for back garden outstanding quality at bargain prices, would definitely purchase from this company again, rang and spoken to man before ordering to ensure sizes etc and he was a really nice man and helped me with everything I needed fantastic customer service definitely recommend to friend and family

11 October 2018
Unprompted review
Rated 4 out of 5 stars

I would like to start by saying the…

I would like to start by saying the quality of the table and chairs I purchased are better than expected.

The work that has gone into them is quality work and I am very happy with the purchase.

Delivery was a bit slow and that’s the only reason for the 4 stars. The delivery driver was very polite and helped to take it into the garden.

In a word though the service was fantastic and I would buy from this company again and have already recommended them to family.

3 September 2018
Unprompted review
Rated 1 out of 5 stars

Unable to deliver and refund

We ordered a teak bench and chairs from this company in June. After numerous attempts to get a delivery date we finally were given one at the end of July. Having spent the whole day waiting the item was not delivered. We cancelled the order, we are still waiting for our refund and have had to get the credit card company involved.

2 September 2018
Unprompted review
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Reply from Online Casino Games Ontario

Please could you get in contact as unfortunately I cannot see a order under your name.

Kind regards

Richard

Rated 4 out of 5 stars

Delighted with the table and chairs we…

Delighted with the table and chairs we ordered. We had arranged for them to come on a certain date as we were away and couldn’t take delivery sooner, as this was 3 weeks notice i thought that wouldn’t be a problem, however, this was changed to a week later, which was rather annoying, but after a bit of fuss on my part he juggled things so we got it for the weekend.
I have no hesitation to recommend this company, just be aware that delivery could be an issue!

13 August 2018
Unprompted review
Rated 2 out of 5 stars

Unfulfilled order

We ordered a pre-assembled 3 seat garden bench and arranged delivery in-time for an event. Having heard nothing from the company I called to chase on the day prior to delivery to be told that he could not deliver until the following week (despite the website confirming otherwise). The explanation was that he is "overrun with orders". I pointed out that the website is still incorrectly promising named day delivery and after some discussion I asked if he could deliver the following week. the owner said he would call back to confirm but needless to say didn't. I called and left a message several times to chase but there were still no guarantees that he could deliver. This time he said that he was no longer using his courier service which had caused the problem. Finally I decided that after further unfulfilled promises, that the best way out was to cancel and demand my refund. He pleaded for me to keep my order, offering further discounts and on one occasion even the offer of a free bench (not an offer that I either believed or accepted). It was only when I informed him that I had lost all trust in his company and would look to find other means of ensuring I received my refund, that he processed a credit to my card.
Looking at earlier reviews I am sure that the product is great, but this is a company that is having significant difficulty at present and as such I am not prepared to risk a replacement order with them.
I really hope that my experience is a one off, but suspect it might not be.

23 July 2018
Unprompted review
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Reply from Online Casino Games Ontario

Good Afternoon Alan,

Apologies for the issue with your order. This is not the high standard service I offer my customers, for which I sincerely apologise. I would like to thank you for taking the time to write your review and welcome all reviews to better my service.

At the time of your order the demand for the fully assembled bench service was at a all time high and was approx 4 weeks form point of order to delivery. The website ordering system is set up to allow the customer to choose a preferred day delivery and dose state that it is just that a "Preferred Delivery" and not a guaranteed delivery date. This is also present on the order confirmation email and before checkout. During this time I was let down with the courier freight company that I was using to delivery the benches so caused a further setback, for which I apologise. I did explain that I can not bring your bench forward as there was other customers patiently waiting on their order and would be unfair to do so.

On your cancellation and under the pressure I did offer a discount or if the bench had to be assembled I could send you a DIY version free of charge that was declined by yourself. I can confirm a full refund has been done for your order.

Finally I would like to add as a Small Independent Family Business I hope you can accept my sincerest apologies for any inconvenience caused and please be assured this is not the normal level of service I operate. I am also investing in a in house delivery for the larger items to offer a better more personal service for the future.

If there is anything else we can help you with, please do not hesitate to contact me.

Kind Regards,

Richard

Teak Bench Company

Rated 4 out of 5 stars

The quality of the bench was excellent

The quality of the bench was excellent. We have ordered a second bench!

Delivery took a while longer than expected with at least 2 days of waiting in for its arrival. Richard promised some cushions for the bench as compensation for the delay but as yet they have not arrived.

21 July 2018
Unprompted review
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Reply from Online Casino Games Ontario

Good Afternoon Mr Cole,

Thank you for taking the time to write your review. Thank you for your orders! I am very pleased to hear you really like the quality of your new garden benches. The cushions in question will be dispatched out I am sorry for the delay but I am just waiting on new stock to arrive for the size of your benches.

If there is anything else we can help you with, please do not hesitate to contact me.

Kind regards

Richard

Teak Bench Company

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery - we are really pleased with our bench and with the helpful advice regarding coating systems for maintaining its finish.

16 July 2018
Unprompted review
Online Casino Games Ontario logo

Reply from Online Casino Games Ontario

Dear Stephen,

Thank you for our 5 star review,

It's really pleasing to hear such positive comments, we hope your new bench brings you many years of enjoyment to come.

Kind rgards

Richard

Teak Bench Company

Rated 5 out of 5 stars

Lovely quality garden furniture

Lovely quality garden furniture, which we expect to last us many many years.
Dealt with Richard, very good communication to arrange delivery despite having courier issues at his end. A brilliant service, would recommend.

13 July 2018
Unprompted review
Online Casino Games Ontario logo

Reply from Online Casino Games Ontario

Dear Harriet,

Thank you for your review! I am very pleased to hear that you really like your new garden furniture set. Thank you for your business.

Kind regards

Richard

Teak Bench Company

Rated 5 out of 5 stars

Great service

Great service, very friendly and obliging especially in very hot weather. Great product and cheaper than similar products online, very happy overall. Would definitely recommend

9 July 2018
Unprompted review
Rated 5 out of 5 stars

We ordered a table with eight chairs…

We ordered a table with eight chairs and through no fault of TBC, we needed to move the delivery forward by a week for a special occasion. Richard understood and said he would do the best he could and lo and behold it arrived on a Saturday AM delivery in time for the event.
It was well packed, well delivered, no damage and went together easily. Its great quality, chairs are comfortable, cushions are good quality and we will be using it a lot especially if this weather continues.
Any garden furniture we need we will be going straight back to the Teak Bench Company - no hesitations!

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Really good communication and service…

Really good communication and service from this company.
The bench I purchased was also of a very high quality and extremely good value - it looks great & is comfortable to use.
Will happily use the Teak Bench Company again

5 July 2018
Unprompted review

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