While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant problems with orders, often receiving incorrect or missing items, and finding products did not match descriptions. Many reported non-existent or unhelpful customer service, struggling with unresponsive chatbots and an inability to reach real support. People also faced considerable frustration with refunds, as orders were often partially or fully refunded without clear reasons, and funds were sometimes withheld. However, some customers also noted severe issues from a seller's perspective, including accounts being frozen or terminated, funds withheld, and concerns about the platform's refund process leading to unfair outcomes for sellers.

What people talk about most

Order

Clients share widespread dissatisfaction regarding their order experiences, with many reporting frequent... See more

Website

Customers had negative experiences with the website, with many reviewers describing it as problematic and... See more

Product

Reviewers highlight significant dissatisfaction with product quality and delivery. Many customers report... See more

Customer service

Customers consistently note negative experiences with customer service, with many describing it as... See more

Refund

Users describe negative interactions with refund processes, often waiting weeks to get their money back,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Within one week of subscribing to them I have lost all faith. I opened a package they sent and marked delivered and it was missing a card. I login to report it, and find out they've refunded my last t... See more

Rated 1 out of 5 stars

Non-existent customer service. They outsourced everything to AI and if your seller doesn’t respond they can basically steal your money with no repercussions. I’ve been trying for weeks to get my money... See more

Rated 1 out of 5 stars

Permanent ban after 1 week of messaging customer service with no explanation. "Our system detected your account as fraudulent." I had never sold a card, or returned one in 10 years. Now I c... See more

Rated 1 out of 5 stars

Tcgplayer was once great, but now times are longer, products cost more, tcgpkayer direct takes weeks when it used to take 3 days. Orders are often wrong, cart opitmizer is horrible. Trying to even t... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Online Collectible Gaming Store, News, and Strategy for Singles & Miniatures


Contact info

1.3

Bad

TrustScore 1.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(147)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Mapped cases and boxes

Mapped cases and boxes. Buyer beware. Seller ForTheWin FTW

They work together and TCG will block reviews and feedback if they are less than three stars...
You cannot trust any seller there. There must be some but TCG will cover the bad ones so is not possible to differentiate them.

30 December 2020
Unprompted review
Rated 1 out of 5 stars

THEY ARE NOT TO BE TRUSTED!

I ordered a 150+$ list of cards and they some how lost 26$ of it. I went through various emails, back and forth, even showing proof of the charge that was made for said cards. They tell me that it was from previous cards from that list, which is total BS because i meticulously checked off every card after a successful purchase. THEY ARE NOT TO BE TRUSTED! THEY WILL SCAM YOU OF YOUR MONEY! I will be taking my business elsewhere.

19 July 2020
Unprompted review
Show reviews in all languages. (147 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look