I made a SEPA Instant transfer of 53.95 EUR on April 2nd to Tazapay Canada Corp (Ref: chk_d778gteg0juipkqnk7r0). My bank (Banco Montepio) confirms the funds were settled immediately. Tazapay support... See more
Company replied
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See what reviewers are saying
"Stay away from Tazapay" should be the mantra. This company has terrible processes that lack any sort of transparency. Doesn't matter if you are an individual or business there are so many better opti... See more
Company replied
Tazapay is refusing to process a card refund unless I provide a full bank statement and phone number. Under EU law (GDPR/PSD2), they have no right to this data for a card reversal. They are intentiona... See more
Company replied
They support very well our local payment for some high risk countries such as Brazil, Australia, etc where you have high chargeback ratios…. You should use local payment for those countries instead of... See more
Company details
Written by the company
Tazapay is trusted B2B cross border escrow payment service for SMBs and B2B Marketplaces all over the world
Contact info
7 Temasek Boulevard, #32-01 Suntec Tower 1, 038987, Singapore, Singapore
- askus@tazapay.com
- tazapay.com
1.9
Poor
500 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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There is no address on the website, no phone
There is no address on the website, no phone number to contact, no call back
2 January 2023
Unprompted review
Reply from Tazapay
Hi there,
You can check our address on this part of our website https://tazapay.com/contactus/, you may also reach out to us by filling the contact us form available on that page.
This website takes payment on behalf of…
This website takes payment on behalf of scammers! When the issue is brought to their attention they do nothing! Terrible costumer service!
9 December 2022
Unprompted review
Reply from Tazapay
Hi there,
Can you pls share your transaction number with us so we can investigate regarding the issue?
I have paid a company through Tazpay 6…
I have paid a company through Tazpay 6 months ago . I received no goods . Tazpay don’t want to do anything about this .
1 December 2022
Unprompted review
Reply from Tazapay
Hi Deborah,
I understand your frustration regarding the goods you ordered. However, as explained to you via email, as a payment service provider, we have no control over your country's customs policy. In your case, since the customs charges were not paid yet, the item was not delivered to you on time.
Hope to seek your understanding in this matter.
none available
5 December 2022
I have been using Taza pay for the last…
I have been using Taza pay for the last 6 months and the experiance has been fantastic, especially on the support side they are swift, and their CEO Rahul is personally involved when we ping him for any serious issue.
3 December 2022
Reply from Tazapay
Hi Rishi,
Pleasure to serve you as our customer. Thanks for continuously using us as your payment service provider.
Excellent service from Mr Amit Kumar…
Excellent service from Mr Amit Kumar Tiwari. Promptly sorted out some challenges with efficiency!
22 November 2022
Unprompted review
Reply from Tazapay
Hi Nisha, we're glad everything was sorted out promptly.
Thanks for the feedback.
It was seamless and I’m glad
It was seamless and I’m glad. I had a wonderful experience.
28 October 2022
Reply from Tazapay
Hi Corey,
Thanks for your feedback!
I have used many payment companies but…
I have used many payment companies but not all are as trust worthy and reliable for a long term like tazapy. Does not matter whether you are buyer or seller this company protects interest of both parties equally when it comes to cross border international payments
1 November 2022
Reply from Tazapay
Hi there,
Thanks for your review!
2210-569311
2210-569311
i just did a payment then my account was disabled ?
17 October 2022
Unprompted review
Reply from Tazapay
Hi Navin,
Sorry for the inconvenience. I believe someone from our team has already reached out to you to explain what happened to your account.
Regarding the payment, we haven't received it yet.
Big thumbs up for Tazapay!
We have been using Tazapay for the last year…
Super prompt with reconciling payment and their portal is easy to use and fast. Will recommend to our suppliers as well!
Thank you Tazapay!!
1 October 2022
Unprompted review
Reply from Tazapay
Hi Ivan,
Thanks for the positive review.
Thank you
Dear Tazapay, Your system is good. Most of the payments goes well for us. But please you MUST improve your customers services with the emails and specially with the important questions. Also some of our cutomers cannot see the payment gateway appear on Woocommerce.... WHY ? still no reply about this case.
Keep going with your hard work. You guys must be very busy with all the complain but keep up the good work! Thank you
1 August 2022
Reply from Tazapay
Hi there,
Thanks for the feedback.
We'd like to apologize for not being able to address the issue about Woocommerce on time. I believe that by this time, someone from our team has already reached out to you regarding the resolution of your concern.
I had purchased from the person
I had purchased from the person
Before and is nice to know that it isn’t a scammer you can trust him
1 October 2022
SCAM FACILITATORS
Facilitated a scam sale for a vendor from Indiamart. I saw 2 parcels out of 15, ripped me thousands of dollars, when I spoke to them on what’sapp they told me they would look into it and I haven’t heard from them since. This company is a scam stay away from tazapay and indiamart. Thieves the lot of them.
28 May 2022
Unprompted review
Reply from Tazapay
Hi Matthew,
Sorry for coming short in giving you an update.
We sincerely apologize that this was not actioned on time. We know that this can be really frustrating and very inconvenient for you. Please know that the investigation is still on going and our team has already reached out to the seller to raise a dispute regarding this and we will keep you updated about this issue.
One of the worst customer service and…
One of the worst customer service and disabling customers for no reason. Do not use their serive. We can even prove what kind of company they are. Worst customer service just disabling customer for no reason or they make a reason on that day and disabling customers
27 September 2022
Unprompted review
Reply from Tazapay
Hi May,
We understand your dismay with our recent policy changes.
While this may not the best outcome for you. However, we ensure that we carefully review each application on our platform based on our stringent requirements and relevant regulations to keep our network safe.
We regret that we can't serve you at this point in time. However, we will continuously review our policy on a regular basis.
Appreciate your understanding on this matter
Perfect solution for startups
Excellent support, exactly what a Startup needs. The Account manager from Tazapay, has been very helpful.
The team ensures both buyer and seller protection.
Would 100% endorse Tazapay. Great job team. Keep up the great work.
15 September 2022
Unprompted review
Reply from Tazapay
Hi Chaitanya,
Thanks for your feedback.
I run a luxury watch store and adding…
I run a luxury watch store and adding Tazapay which offers protection to buyers has helped me increase my sale.. I had some issue with the first payout, but after that things are really smooth. API's were easy to integrate.
16 September 2022
Unprompted review
Account Disabled For NO Reason !!
NOT RECOMMENDED.
I signed up a few days ago for their Escrow service, I sent them the documents needed to verify my account and I created a new transaction and sent it to the buyer, after a couple of days they disabled my account saying 'We are unable to onboard you with Tazapay'. I thought maybe I could ask them for the reason and fix it or send them more documents if they need to, but the response was that they can't work with me at this time. How they can allow customers to signup and create transactions and then send it to the buyer to verify it and send the money to their bank after that they disable the account (the account approval must be first if they care about the customer), if it's not a SCAM I don't know what you call it.
16 September 2022
Unprompted review
Reply from Tazapay
Hi Soufiane,
We understand your dismay with our recent policy changes.
While this may not the best outcome for you. However, we ensure that we carefully review each application on our platform based on our stringent requirements and relevant regulations to keep our network safe.
Appreciate your understanding on this matter.
One of the worst customer support - Tazapay
One of the worst customer support. One of the worst SAAS product support they have. I have transferred money to our Tazapay account for an escrow payment and nobody replies from their support end. More over there is no phone or chat option. Also, they don't work on US timezone, so if you are sending them an email now, they will reply you in IST timezone with some useless answers on your valuable queries. My money is stuck with them from last few days and nobody is replying. I also posted this experience on my LinkedIn. I would never refer this company to anyone.
13 September 2022
Unprompted review
Reply from Tazapay
Hi Bhavesh,
We understand your dissatisfaction about the response time and we're working towards a better SLA for this.
With regards to your concern about a transaction, as mentioned via email, our support team has already responded to that last Friday (16 September 2022). I believe it was also explained in that email about the status of your payment. Please be rest assured that a refund will be made once the funds have been sited.
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