Taylor Chartered Surveyors Reviews 

867
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, often recommending them for their valuation needs. Customers consistently praise the service for being fast, efficient, and professional, with many highlighting the quick turnaround for reports. The staff are frequently mentioned for their helpfulness, friendliness, and excellent communication throughout the process. Reviewers also appreciate the reasonable pricing and the team's responsiveness to inquiries and changes. However, some people were dissatisfied with the service, reporting that a surveyor did not attend the appointment but a valuation was still issued. There were also instances where customers experienced significant delays in receiving their reports and a lack of proactive communication regarding these delays.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick turnaround for... See more

Price

Users describe positive interactions with price, consistently finding the services to be very reasonably... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you need a valuation for Help to Buy, this is THE company to go to. They do hundreds a week and therefore know what they're doing. They are also very reasonably priced and Elliott, who does the sur... See more

Rated 5 out of 5 stars

We've recently used Taylor Chartered Surveyors and would 100% recommend them. This company is based in London but they cover a very wide area, I am in Buckinghamshire. From the initial phone call... See more

Rated 5 out of 5 stars

Fantastic experience with both Sasha and Eliot! They were super helpful and resourceful. I’d definitely recommend them whoever is looking for RICS valuation, especially for Help to Buy repayment. Also... See more

Rated 5 out of 5 stars

Taylor Chartered Surveyors were great throughout the whole process! Very friendly, efficient and responsive to any questions that I had. The HTB valuation was scheduled very quickly and I got my repor... See more


Company details

  1. Chartered Surveyor
  2. Surveyor

Information provided by various external sources

At Taylor Chartered Surveyors, we provide independent surveying, valuation and property management services in London, the Home Counties & The South East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

867 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(867)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and hassle free valuation for my HTB repayment loan. Surveyor was very friendly and provided the paperwork within 24 hours. My own poor personal admin meant that I needed an updated letter which was sent quickly and without any additional charge. Highly recommended.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service at a very…

Great professional service at a very competitive price. Elliot arrived on time and was very respectful of our home - offering to remove his shoes. We received our report within 24 hrs. I would absolutely recommend.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Team were excellent from start to finish. Very professional and collaborative. Would highly recommend. Also willing to extend valuation if the sale was delayed

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Valuation Report for Help to Buy Purposes

I contact regarding of the Valuation Report for Help to Buy Purposes.
For the first email to phone call and appointment… everything went very quickly, professional and helpful. Everyone on the team was completely respectful and helpful.
10/10

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and communication

Incredibly helpful and polite staff, made everything very simple and were more than happy to help when my valuation needed an extension. Price was more than reasonable for the level of service.

Highly recommended, definitely my go to for the future!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks!

Quick to respond, good price and fast report turnaround. Recommended!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Surveyor did not turn up to the appointment did not carry out a survey (physical). Apparently valued the property based on other surveys carried out on the building, not my apartment and did not take into account the ongoing section 20, structural damages and estimated required work and disputes with the freeholder. Issued a valuation for help to buy anyway.
I contacted Taylor chartered surveyors on several occasion only to receive nonsense excuses of a re-schedule and a survey to actually be done. Loads of excuses and now no reply at all. Awful service. Have given them plenty of time and have been very patient. Now I have drawn a line. Avoid. Abysmal service and correspondence. Awful service.... can't event call it that. They didn't actually do anything.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Help to Buy valuation

We used Taylor Chartered Surveyors for our Help to Buy valuation and were thoroughly impressed. The team was professional, prompt, and very reasonably priced. The entire process was seamless, and we would definitely recommend their services.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The communication by Sasha was excellent from the moment I received a reply to my enquiry. Elliot was kind and explained the process. He was efficient and we had the report promptly. I wouldn't hesitate to recommend them for a Help to Buy valuation. Thank you!

3 February 2026
Unprompted review

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