TaylorMade Golf Reviews 

I had a set of taylormade m cgb's. After a couple of months the 4 iron shaft backed partially out of the head. I contacted customer service. After pics and such they agreed to repair. They then asked me if I wanted to send in the entire set to be redone. I should have taken them up on it, but it was the middle of the season and I didn't have another set of clubs. Just After owning for slightly more than 2 years another backed out, then 4 more while I was on vacation. I contacted them, looking for a little trade in assistance. They sent me a link to trade in value, no help, and that was it. I have had around a dozen sets of tm irons over the years. After the experience, I sold them all off, including a sim 2 driver that I had 3 weeks. I now have a new bag full of PXG'S. It wasn't the cost, it was the treatment. I'll never go back

P790 6 iron snapped while playing a round of golf 12 months 2 days after purchase.
Taylormade refused to repair under warranty.
Their customer service is useless not replying to emails.
At present had to pay for repair but am pursuing court action against them.
Would recommend everyone to avoid Taylormade products.

I got fitted for clubs and have been lied to for months now about how long they were suppose to take to arrive. The customer service is horrendous and they will lie to you. DO NOT GET FITTED FOR CLUBS FROM TAYLORMADE.

Ordered the new My Stealth driver where i was allowed to pick my own colours and choose the shaft and grip etc. Order went through however Taylormade are now saying the shaft they offered is not part of the deal. When i explained to customer liasons that i was extremeley disappointed i was met with "sorry to hear that". Come on Taylormade honour the sale. The item in question is £587.

Taylormade M2 Irons complaint. I bought some Taylormade M2 irons less than a year ago from Clubhouse Golf online. They are using the original pictures of the original model they brought with the sole adjusting nick at the bottom of the hosel like used in the current sim irons.... only these ones didn't have that which was very frustrating because I had every intention of adding the loft and lie if not suitable. I contacted Clubhouse Golf on this and the simply laughed and refused a refund. Pretty rubbish as I have spent thousands with them. If they are going to do things like this THEY NEED TO MARKET THEM ACCORDINGLY!!! I also contacted Taylormade on this and got no response. SHOCKING FALSE ADVERTISING

My husband bought a set of P790 irons and within 12 months they were going rusty. These cost £1500. Customer service keep changing their mind what they will do. First take them to my pro who agreed they were substandard. Then they wanted photos of all of them which I supplied. Now they want me to return them all but can't tell me how long they will keep them. I'm going in a golf holiday in 5 weeks! Their warranty is worthless. AVOID TAYLORMADE AT ALL COSTS!!

I got measured for TM P790s in May 2021 which finally arrived in December only to discover that they were made to the wrong size and specification. Sent them back before Xmas and have been told that delivery is now no earlier than 28th March 2022. Have cancelled the order. Absolute muppets!!!

Purchased set of Taylormade p770 iron arrived at American golf February 2021 but due to lockdown unable to play till the end of March,The irons are now starting to rust, their reply I should have dried them and have head covers.I clean my clubs after each game and due to cost of clubs purchased head covers.I have owned 2 other sets of Taylormade clubs over the past 14 years with no problems (still have them)they refused to replace them my advice to all golfers keep away from Taylormade their guarantee and after sales is service is extremely poor

Had a warranty issue with a product-M6 Driver- customer service was excellent, replacement organised and I received the new driver today. Superb, thank you

I am totally disgusted with the customer service that I have experienced from Taylormade U.K. in July, my 9 iron, of less than 4 years old, snapped, mid-shaft, on my back swing. Resulting in the metal head of the club striking me on the back of the head - which immediately &!iterally swelled up like an egg - resulting in CT scans at A&E. I immediately emailed Taylormade & (2 months later) have yet to receive a reply. American Golf then sent the damaged club back, and - surprise, surprise - no apology for the damage or injury incurred - just a bill for £80 for a replacement shaft. 2 months later, still no sign of return of golf club. I am absolutely appalled & also upset at the subsequent treatment meted out by Taylormade. Surely a golf club is meant to be still playable when under 4 years old? I have played to a single figure handicap for nearly 50 years - and have played in & captained international teams. I am therefore not a novice or inexperienced golfer in any way. Needless to say, I will never purchase another Taylormade item & will be spreading the word far & wide

Taylormade customer service is the worst rude and patronising and don’t care about customer laughed when I said I was going to send a email complaint.
Big mistake changing from mizuno to taylormade mizuno know how to treat there customer mizuno stand for quality and service not like taylormade garbage

Ordered two custom made HiToe wedges at a premium price on 4 May 2021 with projected delivery date of 30 August 2021 (confirmed by email on 8 Jul 2021). Order # DW01246870.

Order was cancelled by someone in Taylormade without an email or a phone call to me. They apologized and said I could resubmit the order and expect delivery in Jan 2022!!?? I was told they have no mechanism to expedite the order. I emphatically told them what I thought of that idea.

After patiently waiting to receive my custom made Spider tour putter, upon arrival they had painted the head of the club orange instead of tour red. I instantly contacted the customer service team as requested, whom understandably request photo evidence. Upon provided the clear evidence, they stated they need to physically review the putter before providing a refund, which again is understandable. Having sent the item back, they confirmed they had sent the incorrect item and would refund the price of the product within 3-5 working days. 15 working days later and 10 days before I go on a golf trip, I am putter less and still waiting on a refund! Throughout the process I have been in communication with a member of their service team who states the refund is being processed, yet nothing has happened. Despite the fact they have admitted fault, they have also failed in attempting to keep me as a customer, by neither offering a gesture of goodwill, or any form of compensation for the mistake they have made. Poor service, when a simple update, clarity and gesture would’ve resulted in a positive outcome from an understandable error has lead to a loss of a customer who will certainly be sharing their Experian’s throughout the local golf club.

Great fitting service as usual by the guys at Silvermere but it falls down due to the poor service by TaylorMade. Over 4 months delivery delay on a SIM2Max Driver as they have run out of 12 degree heads. They seem unable to work with big shops like Silvermere when one has the head and one has the shaft.

A bad company with a nightmare customer service. I bought few clubs from this producer, M5 driver, M6 3 wood, M6 3 hybrid, Gapr Pro and a golf bag. First issue I've got with bag who started to broken the fabric above one of the pockets. Then Gapr Pro is far away from what Adams was once (they bought and kill Adams just to stollen their technology but they did it like chinese). Anyway I'm so sure that in a short time they will have the same faith like Adams, cause what goes around comes around. But the most unpleasant experience I've got with the driver. After I've paid a lot of money to buy it and after just few rounds of golf I discovered that my new driver got a bent on the toe. I found on a short search on internet, Taylor Made customer service. I talk through emails with their staff and I was adviced to send them my driver to be repair cause it was still in warranty. I did it and they send my driver back without being repaired with the result that "driver is not under the warranty"! When I asked them about the reason of their refuse to repair, they told me that my driver damage was made out of the golf course!!! Then I wish them (all those who decided this) to buy expensive products (cars, houses) and when their goods will be broken to have the same answers from the producers (so they can understand me). Conclusion: rubbish company with rubbish products. My personal opinion is stay far away from the products make by this company. Don't look at the youtube testers cause they are paid with our money to fake the results. Look instead of this long list of Trust Pilot reviews.

My Taylormade Putter paint is really bad. Despite always protecting it, I still have heard nothing from TM after more then 8 weeks from first email. Pathetic and very unprofessional customer service. Will never buy a product from TM again.

Expensive, rude, bullying tactics, I could go on. Crooks and Cowboys spring to mind. To say the least I’m utter lost for words on how Taylor Made and American Golf conduct business is utterly unacceptable, this is beyond frustrating now and I am quite frankly very angry with American Golf and Taylor Made, the complete incompetence in resolving this matter and the inordinate amount of time that I am spending to get this resolved. Despite relentless pursued, to add insult the Account Manger AMY PATTERSON “CUSTOMER CARE TAYLOR MADE” whom I’ve spoken to on the phone today reflected upon that she “DOES NOT” speak to members of the public nor having the intention to assist in any way is utterly appalling and worrying that she is in “CUSTOMER CARE”. The time I have wasted on this since December 2020when I returned my Taylor Made clubs to American Golf, I have been told today that they have been wiped cleaned instead of the clubs being restored as rust appeared.
I then to add to all this madness I was told that it would take 6 months due to COVID but Taylor Made confirmed that they’ve been working throughout. It seems that you do not intent to deal appropriately with all issues, it is very much a sage of constant promises and let downs and very very frustrating for me as a paying customer no wonder Taylor Made are producing new products on a yearly basis I have to say I have never encountered such treatment before and this is labelled a global company, I can see why John Rahm and Sergio Garcia have left Taylor Made also the quality of Rory Mcllroy dropped in world ranking due to a infuriated products produced.
Taylor made don not produce of what they are advertising and having double standards.
I demand a response today from a Director of this business not customer care representative avoid further action please contact me urgently 07838676030.

Fitting centre experience for a SIM 2 driver (in early March '21) was good - however, having asked during that experience whether they had appropriate stock in their warehouse and was told 'yes'. I proceeded to purchase the specific SIM 2 driver at Drummond Golf and was then informed that it would be with with me in August '21 (4 months later). The ETA jumped around a fair bit after that. It came back in to the end of April '21, then jumped out again to Jul '21. All of which was brought about by the fact they wouldn't remove the required shaft from another club in their warehouse in their warehouse (this is a basic inventory adjustment). Eventually a rep was pushed and located a shaft (from somewhere) and the club was essentially assembled by Drummond Golf using a club head from one of the SIM 2 clubs they had in their store. Misinformation, pathetic logistics and completely unnecessary delays from TaylorMade. Will not be returning.

Bought the new Tailor-made Spider X Hydroblast putter. Putter itself is great! However, the cover is fastened by a velcro strap; velcro wore out are 4 weeks and cover fell off never to be seen again......hopeless design!

Purchased waterproof golf bag from American golf. 4 zips gone.£249 for the bag. Not even used it that much. Will have to switch to my old Taylormade golf bag