TaxCloud Reviews 

Can never get anyone on the phone. The developer never calls back and TaxCloud broke our site for like 6 months. Not a fast enough turn around for a tax collection service. Should be better.

Taxcloud has been only good for us. Easy to install and use. The only problem we had was with the CS person, she would not get us in contact with tech support. Just kept giving the same info like it was at our end - it wasn't. Once we finally got tech support within 10 minutes all was rolling smooth.

We do not use TaxCloud very much. We are connected for the purpose of correctly calculating sales tax but do not use the tax filing service.
For this access we are charged $18 mo. This is very high for the minimal use we have.

Amazing service!

This site is very unreliable. It has numerous API failures to properly calculate the sales tax so we end up using an average.

The only way it will work each month is for us to manually upload the transactions. Even doing this is somewhat of a nightmare.

I only hope they are actually filing our sales tax!

Love Tax Cloud, they handle everything for us which frees up a lot of our time. Our Company has been with Tax Cloud for years and we've never had an issue with them. Completely Dependable!!!!

Great people to work with. They answer the phone and work hard to answer my questions. I had issues getting set up but was very pleased with the guidance offered to solve the problem. TaxCloud has been up and running for some time now without problems. I am very happy with the service.

Free, effective and helpful! TaxCloud works seamlessly with WooCommerce and makes sales tax painless and free for the merchant in 25 states! We've used it for several months and found the integration effective, and the customer service helpful when we have a question.

Customer Service is Excellent! Reports, not so much. If you know what to look for you can make sense of the reports, but more development time needs to be spent in order for all pertinent info to show up on the jurisdiction reports correctly.

This product is better than the competition, though.

Tax cloud is easy to use and they are helpful when it comes to downloading reports.

They take the burden off of me and file and pay the taxes. They say they will call you back on an issue but never do. normally That would make me give them 1 or 2 stars but they make the tax problem go away that is worth making an extra call or two. The states pay them for the work so there is no cost which is great. before I found Tax Cloud I paid several thousand per year to do this and had a lot of manual work to do. now they just pull the orders direct from Shopify and file the taxes!

TaxCloud has been and is a great solution for our company, OptiMA Inc! We have been using the program for almost a year now. The ease of use, straight forward implementation and cost were the deciding factors to choose TaxCloud. We have not regretted it and I look forward to the continued improvements being made to the software. Once TaxCloud improves the report data for self-filers, I will change my four star review to a five star review!

To be helpful, let me explain how we found, implemented and use TaxCloud-
When the Supreme Court ruled in south Dakota v Wayfair allowing states to be able to mandate businesses without a physical presence, I knew I had my work cut out to identify a viable solution for my company. Years ago, I worked in retail accounting at a major shoe store with (over 1200 stores in the US) That company (Thom McAn), had an entire sales tax department to take care of the sales tax requirements for all of the states! It was no joke. My own company sells via the internet to the entire US as well- I knew I would have potential requirements in all the states and I knew I could not afford an entire department to handle this issue. With my background as a CPA, I was able to effectively analyze the various tax program options on the market. It was a time-consuming process, but TaxCloud was my number one choice, hands down.

We had to interface TaxCloud with our two webstores as well as our in-house order entry system (All Orders by Number Cruncher – also an incredible software program). IT had to work their magic to connect everything - it had to be tested and the kinks worked out. The testing period was critical to identify issues, but with due diligence we were able to address and resolve issues that came up. TaxCloud was available for input throughout this process via conference calls and emails. We were up and running within a month.

We currently collect and report in 13 states. TaxCloud continues to track sales by states and a notification is sent when any additional state economical thresholds are met. Upon that notification, I register with the state and “turn on” tax collection in TaxCloud for that state. This is an extremely helpful feature.

For reporting, TaxCloud offers a service where they create and file reports on a company’s behalf or you can choose to be a “self-filer”. I chose the self-filer option as I have the skill set to be able to handle this and cost is less because of this. I am so thankful TaxCloud has the option to self-file and has a reasonable charge associated with this option.

Regarding self-filing – TaxCloud is continuing to work and simply this for users like myself. Given there are 50 states, with 50 different ways of assessing and collecting tax, and 50 states that continually change tax rates at the city, state and local level, it is an incredibly difficult feat to provide a one format reporting, that fits all states. I believe TaxCloud understands this is where more development is needed on their part to facilitate self-filers. There is a “Jurisdiction Report” created by TaxCloud, but for many state reporting’s, I must manipulate the detailed data to create what is required by the state for reporting. Not hard, just takes time. It would be nice if TaxCloud had a feature to sum up transactions by a quarterly basis as I have states that require quarterly reporting. Currently, the Tax Reporting is only done month by month and I must compile three months’ worth of reports into one. One other thing that would be nice is if TaxCloud could separately report freight charges each month. Freight is taxable in some states and not in others so it is important to know that figure for reporting purposes.

Good luck to all who are searching for a sales tax program! Take your time, do your research, evaluate your skill set and definitely chat with TaxCloud to see if it is a good fit for you.

The team is very responsive and works hard to solve issues. One issue I would like to see improvement on is the determination process of the appropriate TIC code for a product.

Very competent. I went through 2 other services before I found these people. The lady I dealt with was very intelligent and knew exactly what I needed for my tiny business! Thanks so much!

TaxCloud was extremely helpful in getting deregistered from states, previously registered under their Automated Compliance.

Spoke with Pat, and he offered great support!

I would constantly get charged a fee even though I chose their free plan "Automated Compliance", I called support & they said they would fix it, they didn't. Never received a refund & every month TaxCloud attempts to take more money from me.

Hidden fee's are what I am upset about. Your site claims that if we do all member states it is free. But that is not true, due to things beyond are control we a hit every month for duplicate API calls or so you claim, but refuse to provide any logs that show these claimed duplicate calls. The information you tell me to reference on the site only shows the number of duplicate calls you claim were made. Again not helpful in fixing the problem if it really does exist, I am just supposed to take you word for it.

Yeah I know the fee's are hidden in your user agreement. But no where to be found in your advertising.

Update in response to TaxCloud. If a customer adds or deletes an item from their cart, it is not a duplicate call. The value of the order has changed and the sales tax will change as well. So not a duplicate as the order information has changed. With this answer it is obvious your service is never free as claimed.

How is it it unnecessary if the customer makes a change to their order at checkout. So what we should hide the amount of sales tax until after they complete the order. Seriously? This is 2020 customer rightfully demand transparency hiding a charge like sales tax till the very end is a ridiculous business practice, it should update in real time. But then again I am talking to a company that likes to hide charges from it's customers.

To anyone reading this, this is the type of runaround you get when you talk to support. They are actually being friendly in there responses here.

I don't get results/answers/corrections to when incorrect sales tax is calculated.

Edit: I've been waiting for reply and corrections since June. I've emailed go, service, & Ginia. I've included attachments and links in all emails to advise on the calculation errors.

Great plugin to figure out your taxes. It takes a bit of time to configure, but once it is in place it does all of the work for you.