TaxAudit Reviews 1,865

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and helpfulness, making the service experience positive and stress-free. People frequently highlight the excellent customer service, noting the clear communication and the staff's ability to simplify complex processes. Reviewers also appreciate the prompt response times and the continuous updates provided throughout their cases, which contributes to a feeling of being well-informed and supported. However, some people were dissatisfied with the communication, mentioning that they felt like just a number and that their concerns were not adequately addressed. A few other people also felt a lack of responsiveness or expressed concerns regarding the handling of their information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, often expressing gratitude for the stress-free and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and supportive... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very satisfied - saved thousands

Lisa and Luis, both explained the query in detail. They helped me to respond on time. With their help I saved thousands of dollars. While Lisa was away on leave, Luis quickly pulled records, analyzed transactions and explained in very detail.

17 October 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Shalav! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Hien was extremely knowledgeable

Hien was extremely knowledgeable, experienced, efficient and pleasant!

27 October 2025
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Reply from TaxAudit

Thank you so much for the 5-star review, Steve! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Saijina is excellent at what she does.

Saijina was very helpful in helping me navigate through the IRS questions. Her knowledge on the matter was exceptional. A letter from the IRS is not something anyone looks forward to. I sent her a copy of the letter, she asked me for some information that she needed to respond to the IRS. She took care of the rest. The case was resolved, and i did not owe the IRS any money. Thank you.

24 October 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave such a kind and detailed review, Hiral. Our goal is to always make a difference in the lives of our members and we are so happy we were able to do that. Thank you for trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

I am glad I got this Service

I am glad I got this Service. The agent was very responsive and attentive to my case. Would definitely recommend this service

16 October 2025
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Reply from TaxAudit

Thank you, Sal! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

My attorney was so helpful and pleasant…

My attorney was so helpful and pleasant to work with. I couldn’t have done this without her. She was very professional and knowledgeable. She definitely made this unpleasant process manageable and stress free. Thank you.

14 October 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Patricia! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Sherry did a great job and was very…

Sherry did a great job and was very helpful with a tough situation.

20 October 2025
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Reply from TaxAudit

Thank you so much, David! We appreciate you taking the time to share feedback about your experience!
- TaxAudit Team

Rated 5 out of 5 stars

Quick response

Quick response. Explained in detail what needed to be done, very helpful. Gave additional advise on future filings. Well worth the money knowing you have expert advise and guidance.

15 October 2025
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Reply from TaxAudit

Thank you for the 5-star review, Lori! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Handling Audit by the IRS with peace of mind!

My agent is very pleasant and professional. He has a good listing ear and very patient in explaining the rules and guiding me to navigate through my audit. I don’t wish every person to have my experience, however, if one does get audited by the IRS, my agent and his company is the one to go to!

17 October 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave such a detailed review, Wei! We are so happy we were able to help and appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Great Communication

Great Communication; Very helpful and patient.

15 October 2025
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Reply from TaxAudit

Thank you, Matthew! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Consistent follow through and communication

We had a great and professional experience using the tax audit team. Everyone we encountered was very personable and knowledgeable.
They helped us rectify our concern timely and help us understand any action items needed and consistently provided follow through on all items needed with all parties.

14 October 2025
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Reply from TaxAudit

Thank you so much for the kind and detailed review, Heather! We are so happy we were able to help and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great communication

Great communication, great work, really appreciate it!

13 October 2025
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Reply from TaxAudit

Thank you so much, Austin! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Communication and follow up

Communication and follow up. Very good at staying on top of the issue and providing updates.

3 October 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Christopher! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Yasmin was so wonderful with every part…

Yasmin was so wonderful with every part of this process. She always answers back so promptly and was very clear with the process and what I needed to do on my end.

8 October 2025
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Reply from TaxAudit

Thank you so much for the kind review, Brandi! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Great Service

I submitted info on my State IT notice on the Tax Audit site and was promptly contacted the next today. It took me a day to submit all required documents. Hien my case specialist took over and contacted me. We worked through the issue over the next few days. She was excellent in explaining the error in my return and what to submit to the tax dept. This is a great service and I would highly recommend it.

12 September 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Bohul! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Quick and professional

Great communication, found the problem quickly, friendly, and helpful.

8 October 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Corey! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Robin was exceptional

Robin was exceptional. Responsive, kind, and well aware of the process and approaches to take. I am grateful for her support.

1 October 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, James! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience working with my tax professional during my IRS examination. He was knowledgeable, responsive, and guided me through every step of the process with clarity and professionalism. His support gave me peace of mind during a stressful time, and I truly appreciate his expertise and dedication.

30 September 2025
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Reply from TaxAudit

This is so wonderful to hear, Li! We are so pleased we were able to help and appreciate you taking the time to share feedback about your case!
- TaxAudit Team

Rated 5 out of 5 stars

Keith got my bill reduced by 98%!

My first phone wasn’t as well as I hoped for. Didn’t seem like he wanted to hear me. I tried explaining something and he immediately dismissed it.
But at the end of the case, whatever he did or submitted got my amount owed reduced by about 98% I think. So I only owed 2% of the original amount. Thanks.
It was nice not having to talk much. Just sent notes back and forth on the app.

6 October 2025
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Reply from TaxAudit

Thank you so much for the feedback on your case, Ron! We appreciate you taking the time to share about your experience.
- TaxAudit Team

Rated 5 out of 5 stars

Jesse made this process so much easier…

Jesse made this process so much easier and the positive results were quick. What a stress reliever Taxaudit is with Jesse representing them!

2 October 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Carrol! We are happy we were able to help!
- TaxAudit Team

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