TaxAudit Reviews 1,877

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, responsiveness, and professional demeanor, highlighting their ability to make complex processes understandable and stress-free. Many appreciate the exceptional customer service, noting prompt replies and clear communication that kept them informed throughout their interactions. The overall service is consistently described as excellent, with many feeling well-supported and confident in the company's expertise. However, some people were dissatisfied with the communication, feeling like just a number and not receiving clear information after an initial promising call. A few reviewers also mentioned issues with representatives not speaking English clearly and one customer expressed deep disappointment regarding a communication issue, citing a lack of sensitivity.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting exceptional communication and... See more

Service

Consumers find service to be positive, with many expressing gratitude and appreciation for the support... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought being audited by the Dept of Revenue would be a horrible experience, but working with the TaxAudit team was actually enjoyable. My TaxAudit rep was incredibly knowledgeable, responsive, pat... See more

Company replied

Rated 5 out of 5 stars

Tisa was awesome! Communication was exceptional and in modern times, that seems like a commodity that most companies don’t care about anymore. She was clear, so very helpful and she was correct about... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Helpful service

Agent was helpful and kept me updated as things happened. She also followed up with me after changes in the case, and the case was resolved satisfactorily. Thanks!

17 June 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, William! We are pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

She took the stress away

She took the stress away by letting us know what was needed and filing a response for us.

16 June 2025
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Reply from TaxAudit

Thank you for taking the time to share your experience with TaxAudit, Nichole. We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Very professional and transparent

Tuong T Nguyen did an excellent job handling the audit

19 June 2025
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Reply from TaxAudit

Thank you for sharing your feedback, Maneesh. We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Professionalism

Professionalism, knowledge, ease of access combined makes the decision to get Audit help indispensable. Enoch was assigned to my case guided me step by step through the difficult process of the audit. Thank you.

22 May 2025
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Reply from TaxAudit

Thank you so much for taking the time to share your feedback, Emmanuel! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

very responsive

very responsive, helpful and knowledgeable on the tax issues.

31 May 2025
TaxAudit logo

Reply from TaxAudit

Thank you, Federico! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Amazing job

Amazing job! Well worth the money.

11 June 2025
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Reply from TaxAudit

Thank you so much, Andre! We appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Carol was absolutely amazing and very…

Carol was absolutely amazing and very knowledgeable of what was the issue and how to address it

9 June 2025
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Reply from TaxAudit

Thank you so much, Olive! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

A+ Experience

Tax Audit was great to work with. They always responded quickly and worked with me and the IRS to resolve my issues. I would definitely recommend adding this service!

6 June 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Nicholas! We appreciate you being a member with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Donovan handled everything for us

Donovan handled everything for us and greatly reduced the stress of the IRS inquiry. His communication was EXCELLENT! Very pleased with the service.

5 June 2025
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Reply from TaxAudit

Thank you for taking the time to post a review, James! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Eda is very thorough in handling my…

Eda is very thorough in handling my case. Very easy to send messages and always got quick replies from Eda.

It is worthwhile to subscribe for tax audit when filing taxes personally without going to professional tax agents.

I am filing taxes myself for last 25 years using TurboTax online and this is the first I made errors.

Thank you very much Eda.

29 May 2025
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Reply from TaxAudit

Thank you for taking the time to leave such a kind, thoughtful review! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Lynn was responsive

Lynn was responsive, focused, forthright and professional. I was very pleased.

5 June 2025
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Reply from TaxAudit

Thank you so much, Richard! We are so pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars
TaxAudit logo

Reply from TaxAudit

Thank you, Gordon! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Deysi Duke was incredible and resolved…

Deysi Duke was incredible and resolved my issue and it was immediately accepted by IRS. She did an amazing job.

3 June 2025
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Reply from TaxAudit

Thank you so much, HK! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

After filing my 2024 taxes

After filing my 2024 taxes, I received a letter from the IRS informing me that I had made a mistake in my filing and that they had reduced my refund by $681.90. After I contacted Tax Audit, they contacted the IRS and about a month later I received another check for $681,90 from the IRS. I was impressed with the speed, efficiency, and knowledge shown by Tax Audit personnel.

2 June 2025
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Reply from TaxAudit

This is so wonderful to hear, Coy, thank you! We appreciate you being a member with us and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

The team made the process so easy

The team made the process so easy. Communication and keeping me informed was excellent!

15 May 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, Arezoo!! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Great communication and personable…

Great communication and personable staff. They were terrific!

22 May 2025
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Reply from TaxAudit

Thank you so much, Travis! We appreciate the kind review and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Jennifer was awesome!

Jennifer was awesome!! Very informative and clear instructions to walk you through the whole process.

29 May 2025
TaxAudit logo

Reply from TaxAudit

Thank you, Samantha! We appreciate you trusting us with your case!
- TaxAudit Team

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