Premium brewing set ordered 19th July 2026. After 3 uses the teapot lid doesn't fully close causing the tea not to steep well. Contacted company who have responded "handmade glass tolerances are not a... See more
Company replied
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See what reviewers are saying
I was skeptical - and did not need to be. The teapot is great and has re-birthed my love for tea leaves and makes it so easy to get the right strength. The mechanism at the bottom only lets tea out wh... See more
Ordered DIGEST tea as trying to make healthier choices and minimise coffee intact. Only used this week but feel less bloated and more relaxed. Never had any problems with your products always top qual... See more
Company replied
Absolutely love my Gravity Tea Pot! So easy to clean and makes the perfect brew. I am also in love with the 2 teas I purchased. Serenity is exactly that! A hug in a cup. The clear glass cup... See more
Company replied
Company details
Written by the company
Tavalon offers premium-grade, gourmet loose-leaf teas, as well as tea-based products, sourced from selected tealeaf farms by the in-house tea sommelier in NYC. Tavalon takes extreme care to ensure that our teas remain attractive to tea connoisseurs as well as being approachable to tea novices. All the blends have gone through over 200 focus groups and only those scoring an 8 out of 10, or higher, are released to the market, ensuring quality and relevant taste always remains the top priority.
Contact info
Unit 2, 3 Enterprise Street, 4214, Molendinar, Australia
- 1300 892 703
- hello@tavalon.com.au
- tavalon.com.au
4.5
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Premium brewing set ordered 19th July…
Premium brewing set ordered 19th July 2026. After 3 uses the teapot lid doesn't fully close causing the tea not to steep well. Contacted company who have responded "handmade glass tolerances are not as stable as TRITAN plastic, the design of the lid and latches allows for some leeway to fit the glass body." Waste of money, $127 down the drain
26 July 2026
Unprompted review
Reply from Tavalon Australia
Dear Ellen Jansen,
We are sorry that this product did not meet your expectations. After receiving your enquiry, we consulted directly with the manufacturer, who confirmed that the lid mechanism is an intentional feature of the handmade borosilicate glass design, allowing for the natural tolerances associated with handcrafted glass. Based on their assessment, the product is functioning as designed and does not have a manufacturing defect. While we respect that the design may not suit everyone's personal preference, we do not believe the product is faulty. We remain committed to providing accurate product information and quality customer service.
Renewed my love for using tea leaves
I was skeptical - and did not need to be. The teapot is great and has re-birthed my love for tea leaves and makes it so easy to get the right strength. The mechanism at the bottom only lets tea out when you apply pressure and it has not leaked once. Very impressed! Good quality manufacturing.
13 April 2026
Absolutely love this company
Absolutely love this company, great customer service, great communication, beautiful products, fast postage with ongoing updates. Excellent service from an excellent company.
10 June 2026
As for me
As for me, this site have best collection of iced tea. Which i really going to try them all
9 June 2026
Unprompted review
Teas are exceptional
All the teas I have bought so far are exceptional. So much better than teas bought in supermarket. Flavourful and easy to use. I have both teapots as well and find making a pot of tea so much easier. Thank you
16 March 2026
Fast delivery of my product.
12 January 2026
Very impressive product.
12 December 2025
Exceptional tea and service!!!
14 May 2025
Love this unique way to enjoy my tea!
Love this unique way to enjoy my tea!
This product is just lovely! The teas are delicious and I love using this unique teapot :). It has reignited my love of tea!
14 April 2025
Phenomenal work
I was on a trip when I ordered these for a week so i expected to be able to pick it up but even with the cyclones they delivered far sooner i expected. They sent an email explaining how theyre delayed and still delivered. The matcha is quality for only ever had cafe which is prob cheapness, i’m only confused about little solidified bits in it when i tried sifting it. doesnt bother me just confused. AND they gave a little freebie green tea that was actually devine. The toasted rice with japanese green tea or something? I waited a bit to drink it on a nice occasion and it delivered. Phenomenal work :> very satisfied
11 March 2025
Purchased a $90 hand blender mixer
Purchased a $90 hand blender mixer, it broke, they demanded photos and videos because it's more than 4mths old, they won't accept returns!
Absolutely useless to me now!
17 March 2025
Unprompted review
Everything was beautifuly boxed and…
Everything was beautifuly boxed and packed securely. I would have liked the option of my items being left at a parcel point for security instead of the front door.
11 November 2024
Reply from Tavalon Australia
Thank you for your feedback! We're so glad to hear that you were pleased with the secure packaging of your order. We truly appreciate your suggestion regarding parcel delivery options. We'll certainly take it into consideration for future improvements, as we understand how important it is for our customers to feel confident about the safety of their deliveries.
If you ever have any specific delivery preferences, please don’t hesitate to let us know in advance, and we'll do our best to accommodate them.
Thanks again for your valuable input!
Reply from Tavalon Australia
Thank you so much for your wonderful review! We're thrilled to hear you love our fruit tea and appreciate the fast delivery. All of our teas are made from premium quality ingredients with no artificial flavours added, so you can enjoy the best taste and quality. Looking forward to your next purchase soon!
Delicious tasting Tarro Latte Mix
Delicious tasting Tarro Latte Mix. The colour is really pretty as well.
12 August 2024
Reply from Tavalon Australia
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the Taro Latte Mix and found the color appealing. Your feedback is greatly appreciated and helps us continue to provide high-quality products. We look forward to serving you again soon!
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