Taunton Solicitors Reviews 

65
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My sister and I were Executors of parent/step father's will, we had two tricky properties to sell, made more tricky because one or other of us was outside UK at critical times. Taunton Solicitors hav... See more

Company replied

Rated 5 out of 5 stars

Many things can, and do, happen when you are an executor selling a property. Including the fact that the initial buyer pulls out after many months and just when you are thinking that all is going well... See more

Company replied

Rated 5 out of 5 stars

Taunton Solicitors recently handled the sale of my deceased mother's flat. I found them to be very attentive, always prompt and helpful, friendly and very efficient. Through no fault of theirs it was... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful to Hemadree at Taunton Solicitors who handled my recent purchase of my first home. I found the firm to be very efficient throughout. Communication was good and I was always able to g... See more

Company replied

Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Information provided by various external sources

Taunton Solicitors Formerly Bailhache Solicitors The firm now trading as Taunton Solicitors was originally established in 1998. We are proud of the reputation that we have gained for good quality legal service and the personal recommendations that we receive. Taunton Solicitors has a strong private client team, delivering a range of services including conveyancing, wills trusts & probate and family advice to a loyal and growing client base in Taunton and surrounding areas. For more information visit our website: www.tauntonsolicitors.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.6

All reviews

(65)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service and support as a first time buyer with Taunton solicitors. No question was too big or small and they were even incredibly helpful and supportive after completion with problems I incurred.

12 July 2022
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Reply from Taunton Solicitors

Lucy, thank you for your kind review. I am delighted by that feedback. Evie and I hope that you are now very happy in your new home.
Kind regards, Bruce Leyland

Rated 5 out of 5 stars

A big opportunity for me to have a…

A big opportunity for me to have a great team sorting my problems.Are no words to show how greatful I am.

28 June 2022
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Reply from Taunton Solicitors

Daniela, Thank you for your kind review. I am delighted that we were able to resolve everything and now wish you all the best for the future. Kind regards, Bruce.

Rated 5 out of 5 stars

Geckoella Ltd

We used Taunton Solicitors to assist with Commercial lease arrangements. The service we received from Bruce and his team throughout the process was professional, friendly, prompt and top quality. Details were explained and clear and provided excellent value for money. Delighted to use their services again and also to recommend to others.

9 May 2022
Unprompted review
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Reply from Taunton Solicitors

Thank you for taking the time to post a review, we really appreciate the feedback.

Rated 5 out of 5 stars

They were very helpful and thorough…

They were very helpful and thorough with their dealings with me, so much so that I will be making an appointment with them with regards to a will.

1 February 2022
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Reply from Taunton Solicitors

Thank you for your instructions and your kind review.

Rated 5 out of 5 stars

Brilliant solicitors

Brilliant solicitors, Evie and Bruce dealt with sale and purchase of our home, communication was fantastic throughout, nice to know Evie was at the end of the phone and always got back to you as soon as she could. Worth every penny at such a stressful time. Would highly recommend and would use again for any legal advice or services. Thank you 😊

18 August 2021
Unprompted review
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Reply from Taunton Solicitors

Thank you for your kind recommendation.

Rated 5 out of 5 stars

Excellent service throughout!

Excellent service throughout!

We were looked after extremely well by Bruce, Penny, and the team when purchasing our first home.

They offered good value for money and were always upfront with costs and what was involved.

Their customer service and response time was great, especially considering the pandemic and how busy the housing market has been.

In addition to being first time buyers we had some nuances that needed to be dealt with. They took the time to explain everything and advise us on the best course of action.

Throughout there were no surprises, everything went to plan and within the target time frame.

I would highly recommend!

29 June 2021
Unprompted review
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Reply from Taunton Solicitors

Thank you for your kind review and recommendation.

Rated 5 out of 5 stars

Taunton solicitor were amazing

Taunton solicitor were amazing, starting from Adam and Megan when she took on my conveyancing process. Megan was exceptional and the receptionist were lovely and amazing. Great experience overall.

18 June 2021
Rated 5 out of 5 stars

Excellent service for buying house

I’ve been recommended to Taunton Solicitor by my client. It was excellent service ( professional team, quick in responding even in pandemic time and effective) compared to what I had received from other solicitor for my first attempt buying my house. I just want to say thank you for what you have done for me.

26 March 2021
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Reply from Taunton Solicitors

Thank you for taking the trouble to leave a review, which is much appreciated. I hope that you are both very happy in your new home.
Best wishes, Bruce.

Rated 1 out of 5 stars

Awful Service

I wouldn’t recommend using this company. They didn’t even have a file for me a month after I had been to their offices to explain my situation.
I had to chase constantly for updates, due to COVID there seems to be a delay on them replying to emails. In the end I would have to call them constantly.
I was supposed to exchange on the Monday, it didn’t happen, I got told it would happen the following day. On the Thursday (the day before completion was due) I was told we still hadn’t exchanged.
After asking for numerous updates throughout the process and not receiving them I was then told my bill would be £200 more than originally quoted.
A week later I had to chase for my payment as I still hadn’t received the cheque from the sale of my house.
Sarah helped and arranged for the money to be transferred, I explained about the extra charge and apparently I had received a bargain as the extra costs had actually been over £1,200. I still can’t get my head around what the extra costs were from l. Even though I have been sent a breakdown. As a goodwill gesture I was given £100 back but I still don’t think the extra money was necessary given all of my own time that went into sorting things with these guys.
They made out as though this was a difficult process but essentially all that was happening was my ex partner was buying me out of my old property. If they couldn’t get their heads around that (which is pretty shocking for a conveyancing solicitors) maybe they should have said that in the beginning and shouldn’t have taken me on.
I was told if I wanted to dispute the extra £100 I should go back to the individuals dealing with my file. I didn’t think I would win against two solicitors though. Lesson learnt though, I would never use this company again.

12 February 2021
Unprompted review
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Reply from Taunton Solicitors

Dear Leeanne,
I am sorry that you feel disappointed with our service. I will not comment publicly on the details of your case, but would say that the initial instructions were unclear; the nature of the transaction changed from a transfer of equity to a sale and the delays involved were, for the most part, the result of us having to chase other parties. Of course, all transactions have also been more difficult to conduct, for various reasons, during the current pandemic.
We had to spend far longer on this transaction than we would have expected and the level of time recorded was demonstrated to you: Nevertheless, we only increased our charges by a small proportion of the value of the time spent.
We did try to resolve your concerns with you directly and I regret that you remain unsatisfied. We pride ourselves upon our high level of client care and we are delighted to have just welcomed two new members to our conveyancing team, to further increase our capacity, enabling us to improve our service for all our clients.

Rated 1 out of 5 stars

Avoid this company

I would not recommend this company, I’m a first time buyer and it was a no chain.... I would email the ladie that was meant to be looking after me and not once did she get back to me it took me calling the office at least 5 times before I raised my concerns that I’m not being looked after..... after this I got put on to som1 differnt and the reply’s I was getting was ,,,, “we think that should be fine”
Or “I don’t see a problem”
To be honest I wanted more than opinions and thoughts as buying a property is a pretty big deal to me,
Then I got given back to the ladie that I first started with,
Very very very poor customer care not once did I get a quick response or a call back I didn’t feel like I could call and ask for help if I needed things exsplaining, she did apologies quite rudely and said she was chaceing my concerns a week after she received my email.... she claimed she couldn’t do it because she was working from home..... ? My education is pretty poor but I’m pretty sure working from home means you do your work from home?
Any way I would never use this company again unless the director was my solicitor.
And on the day we were meant to exchange she never got back to me which was a Friday...
Just very poor to exspect som1 to pay for a service like this.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Very pleased with the professional service, very approachable and efficient.

15 March 2020
Unprompted review
Rated 1 out of 5 stars

Asked for a quotation

Asked for a quotation. Finally received one three days later.
Enough said.
No...I am NOT doing business with yourselves

5 March 2020
Unprompted review
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Reply from Taunton Solicitors

Dear Mr Passmore,

I can only apologise that our response was so slow on this occasion. We would normally deal with such an enquiry on the day of receipt, or the next working day at the latest.
I am sure that you will see that our quotation was very competitive and we pride ourselves on our service. We are sorry to have lost you as a client and will review what went wrong on this occasion, to ensure that the system for responses is made failsafe.
Thank you for your feedback, which will help us to improve.

kind regards
Bruce Leyland
Partner.

Rated 5 out of 5 stars

Excellent service from Tea throughout…

Excellent service from Tea throughout the process of selling our house

19 December 2019
Unprompted review
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Reply from Taunton Solicitors

Dear Mike
Many thanks for your kind and positive review. I am extremely pleased to hear that you received excellent service. I hope to deal with you again in future.
Many thanks
Tea - Conveyancing
Taunton Solicitors

Rated 5 out of 5 stars

No complaints.

19 December 2019
Unprompted review
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Reply from Taunton Solicitors

That is really pleasing to hear
Many thanks
Taunton Solicitors

Rated 5 out of 5 stars

Lawyers were very professional

Lawyers were very professional, they showed patience and concern. Our case was complicated but I felt reassured throughout the process. Received helpful advice, highly recommend!

6 December 2019
Unprompted review
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Reply from Taunton Solicitors

Thank you for your kind words
All the very best
From
Taunton Solicitors Team

Rated 5 out of 5 stars

Excellent service

Excellent service very professional and helpful. Would definitely use again.

15 November 2019
Unprompted review
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Reply from Taunton Solicitors

Thank you for your 5-star review and positive comments. We are very pleased that we assisted you with your transaction. Please do get in touch, if we can be of any further assistance in future. Best regards Tea Shonia of Taunton Solicitors Conveyancing Department

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