Tate Oil Reviews 

328
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the office staff and account managers for their exceptional helpfulness, friendly attitude, and dedication. People appreciate how quickly the team responds to urgent orders, ensuring steady fuel supplies even during challenging situations. However, some customers also noted that routine deliveries are reliably scheduled and arrive punctually on the promised date. A few other people also mentioned that delivery drivers are polite, professional, and capable of handling difficult access points successfully. Consumers often emphasize that working with this reliable business provides great value and peace of mind.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting helpful, friendly office... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing staff members as extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I called first thing this morning, having run out of oil totally (If only I hadn't missed your call last week!), Matty told me he'd look into when I could get delivery and call me back. I was so... See more

Rated 5 out of 5 stars

We have used Tate Oil for three years and have had exceptional service since the start. Ben King always answers email/phone calls in a timely fashion and always does his best to accommodate our needs... See more

Rated 5 out of 5 stars

Stacey Cousins is always very attentive to our account. She rings on a regular basis to make sure we are OK for deliveries. and has also helped us out with other enquiries. For example quotes for te... See more

Rated 5 out of 5 stars

My husbands mum is 80 and lives 3 hours away from us with a live in carer as she has dementia and lost her husband a year ago. The oil ran out on Saturday evening so I phoned Tate Oil at 8am this mor... See more


Company details

  1. Fuel Supplier
  2. also in
  3. Diesel Fuel Supplier
  4. Farm Equipment Supplier
  5. Gas Station
  6. Heating Oil Supplier
  7. Kerosene Supplier

Written by the company

We’re a family-run, Yorkshire-based fuel supplier specialising in heating oil, diesel, red diesel, lubricants and additives. With over 50 years’ experience, we pride ourselves on being the same hard-working fuel supplier we were back in 1972. Reach out and get in touch with us today about your domestic, agricultural and commercial fuel requirements.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(328)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

nearly a year of noisy deliveries…

nearly a year of noisy deliveries anywhere between 4:45am andf 5:30 - reversing alarms, clattering pipes. you delvier o na saturday afternoon, at the most inconventient time, so don't say it's traffic. why whould we have our peaceful village disturbed, just for your convenience ?

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! A very reliable fuel company that offers competitive prices, prompt delivery and great customer service. The team are professional, friendly and always happy to help. Everything runs smoothly, and you can count on them to deliver when they say they will.
I would highly recommend this company to anyone looking for a trustworthy fuel supplier. Great service, great value for money, and a company that genuinely cares about its customers.
Special thank you to Mollie Linaker for taking care of our refuelling needs.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Mollie Linaker - Excellent customer service

My dealings with Tate Oil's Mollie Linaker are always good, she is extremely helpful, positive & really easy to speak to.
If possible she always gives next day service.
When we had an issue with a delivery she called to advise of it & sorted it out straight away, which I found very refreshing as other companies I have dealt with have not done this.


20 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Just had Luke out to deliver my oil , rural property tight location . He took time in assessing the job it didn’t feel rushed , he was very reassuring and had fabulous driving skills . I was worrying for nothing .!!!
Office staff at Tate oil are great to deal with as well . 10/10

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Top Service

Excellent service form the ever helpful Matty yesterday when organising a fuel order to be delivered to site today.
Friendly & efficient, highly recommend!!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Only Tates Fuels and Horses

Big shout out to your driver delivering to Weeton village today 14th April 2026. He stopped his vehicle and turned the engine off twice for us horse riders. Huge thanks and well done Tates for your courteous driver.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable service and support - thank you

Unfortunately I didn’t check the oil level and on a late, cold , wet Thursday evening realised we were on empty. I sent an email hoping for a first thing reply. I also rang at 8 am the next morning, call answered and the lady explained the sales team were not in yet but would call me back. 10 minutes later Darcy called, she’d also seen the email, she spoke to the driver, organised 500ltrs to be delivered early afternoon , Friday!! Unbelievable service, so friendly, helpful, thank you Darcy. The driver ( sorry didn’t get his name) lovely guy, polite, explained the situation really well on the current supply challenges. Thank you so much, got us out of a massive hole, a rural delivery, within 18 hours of running out, no extra fees, brilliant !, thank you & well done, will never use anyone else👍

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Tate Oil were brilliant yesterday

Tate Oil were brilliant yesterday. Was worried I was running out of oil, I contacted them on Sunday evening. On Monday morning first thing, they let me know that they would sort it out that day and duly did.
Great service. Highly recommend.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Excellent company, professional, super customer service. Oliver Gill sorted my oil delivery for the next day within minutes, competative prices.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Determined to provide excellent service

During this time of international turmoil Tate's continue to strive to honour commitments and remain competitive. Our delivery came on time and at the price quoted in spite of the escalation of problems.
There is a war going on and I am confident that Tate's will always do their best - as they always have done. Thank you.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Honest company who do what they promise.

We've used Tate Oil for several years now. Recently (just before the current oil price got out of hand), we placed an order on a 10 day delivery.

Tate Oil delivered today, on promised date and at the price they originally quoted. No nonsense about cancelling orders and hiking the price up, they met their original commitment and we thank them for this .

A proper customer-first business. Thanks again 👍

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

When I called first thing this morning, having run out of oil totally (If only I hadn't missed your call last week!), Matty told me he'd look into when I could get delivery and call me back. I was so relieved when he said you can deliver tomorrow, especially following the events of the last 48 hours in the Middle East.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent friendly staff

The office staff are very personable while remaining polite & courteous.
Holding a little background information on a customers site is essential for the their drivers but it also goes a long way to making that customer feel special when placing further orders with the office staff.
Deliveries take place as arranged.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I called this morning as we had run out of oil without even realising we were low. Constance called round all the drivers for me and they are delivering tomorrow. It would have been today but access through our farm is steep and we can only have a mini tanker. Absolutely fantastic customer service, she had to call me back a couple of times and she was so friendly and helpful. I used to place my orders with Angel but apparently she's in another team now. Both ladies are a credit to you.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Ran out of fuel and was very desperate

Ran out of fuel and was very desperate. My account manager Ben and I believe he said his name was Marty, sorted me out on the fuel so very happy house we are now. Massive thanks to Ben and Marty, especially Marty who was very helpful

17 February 2026
Unprompted review
Rated 5 out of 5 stars

amazing service

What amazing, friendly, helpful customer service. I have spoken to Laura the last couple of times when ordering my oil. She has gone out of her way to help me as I ran out and this is my first year using oil. What an asset to the company.

Thank you for all you help

12 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look