tapo.com Reviews 

Thank you, Mr. Bryant Chacon, for your excellent support. I contacted Tapo Customer Service for assistance, and you guided me through the entire process. Your help was professional, patient, and greatly appreciated. Thank you for the outstanding customer service!

Had an issue with my video doorbell not ringing my phone - went through to the online chat and spoke to Bryant.
Quick responses, very helpful and resolved my issue easily.

Adrian was excellant. He was polite and professional, and his instructions were clear and easy to follow

If anyone is considering a Tapo camera system, stop and save your money. The cameras are very nice and the images are pretty clear, but they do not record everything they are supposed to. They will miss vehicles, animals and people walking through your property without any notification or video recordings. After calling to get this corrected, you will be promised that an engineer will contact you within 24 hours. Three days later, I'm still waiting. Technology for these cameras are crap and technical service is non-existent. Warranty is only 30 days!!

Very unhelpful customer service. I called them up to get support on a tapo video doorbell device that stopped connecting to my WiFi network all of a sudden. They gave me instructions over the phone to follow which still didn't work. Instead of offering a return on this crap they sent an email with more steps to follow which still didn't work. In the meantime I am busy always working and trying to get my life together while they on the other are taking the piss and I am still for weeks now without a doorbell and unprotected front of my house. Thank god that I bought this through Amazon and this sweetest person called Raheem solved this issue for me straight away by offering me a return and refund. Thank you so much Raheem. I wish you the best.

Chloe was helpful and raised a ticket with the replacement team when my device was faulty.

Alec solved my issue very quickly and efficiently. Able to use the Tapo product happily.

Kristinejoyce Capisonda was very helpful and very patient with me, due to me having to asking her to repeat everything 2 times due to me being deaf.

Really helpful customer service, agent Bryant was brilliant

Nadine was very easy to talk to, she gave out instructions so clearly + very accomodating.

Bought a TD21 doorbell with chime. Since purchase it has intermittently signalled my phone which has caused missed deliveries.
You get what you pay for I suppose.
Customer Service wouldn’t entertain me for a refund.
Cheap garbage in my opinion

Buy a Ring Doorbell instead

I had a solar charging failure on one of my 3 video cameras and emailed the service team to see if they could help.
Blair initially took me through the diagnosis process and we ended up concluding that a new panel was required.
I did have to go through a bit of a long winded registration process but got there in the end.
Cherry then picked up the ball and arranged to get a new panel couriered to me - and that arrived today.
2 minutes to swap it over onto my camera and I can confirm that everything now works properly again.
Thanks to the TP team for sorting it for me.

The Tapo plugs set up easily and the app generally works, BUT when Notification settings are for NO promotions to receive a survey request FOR A PRODUCT I DON'T EVEN OWN, is plainly ridiculous.
Made worse by the totally unnecessary questions their customer service expects me to answer in order to stop that junk!

Alec was very helpful.

Would be 5 if not for recent nonsense spamming my phone with 'survey nottifications'. FFS I hear a nottification from my camera I think a thief tries to get in.... nope it is a survey. Who from your customers care about 'survey nottifications'? Who decides on such things in your company? No obvious switch to switch this nottifications off. Andoid allows to switch off 'miscellaneous' no one knows what it really switches off though

I have tried doing all the things it keeps telling you but it is so frustrating. Other people have tried but nothing seems to work. It either sends notifications all the time and nothing there or doesn't do anything when anyone goes to car on drive. Wish I had stayed with ring.

I spoke to Alec, who was instrumental in helping me and getting a resolution. He was calm and knew the product well, He truly has helped me, Thank you Alec

I have two Tapo C210 cameras that randomly disconnect from Wi‑Fi and won’t reconnect unless I unplug and replug them. Everything else on my network works perfectly. I’ve tried everything (reset, firmware update, 2.4 GHz, static IPs, app reinstall): the problem keeps coming back. Unreliable devices — I do not recommend the Tapo C210.

Great service