Tap Payments Reviews 154

THE WORST COMPANY EVER. You have to beg them in order to get your money. The customer service is terrible as well. I already replaced them and I won’t miss them. I DO NOT RECOMMEND, RUN AWAY!!!

I have been using Tap for more than 3 months. Even though there is not any dispute with them they WITHOUT INFOTMING ME blacklisted my account and they freeze my payouts as well. In short they blocked my business without any explanation.
I have been writing from the night and their answer is "wait"
it is incredible, it is unbeleivable it is extremely unprofessional and big disappointment for me.
they killed my business.

I spoke to support about a scam transactions in one of my bank accounts which was traced to an account from Tap Payment. They showed no interest to even look into it. The support didn't only sound cool about it, but also closed the chat before I finished. How companies like this are allowed to exist is beyond my understanding.

Follow up on 25/01/2026:
Since my previous review, the Customer Care Lead, Mr. Abdulwahab, contacted me to address the issue. He apologised for the misunderstanding by the customer care representative on the chat and reassured me that they take scam incidents seriously. He promised to investigate the transactions in question. In light of this, I have revised the review accordingly, as Tap Payments acted as a responsible business that takes scam matters seriously. And I'm thankful to Mr Abdulwahab for the proactivity and for investigating the matter further.

This company is a joke
After have provided all documents they gave me a demo account to link to my apps and when wanted to go live no answer after months asking finally got someone who asked again same documents which were provided. They are very unprofessional and they don t care about clients at all. Run away there is much better on the market

I had to give 1 star just to type my worst experience with Tap Payments. They're the worst payment gateway ever existed on the face of planet earth. Just after 2 transactions they terminated account froze $9000 for 540 days. Moreover the worst thing is no reply to emails and the chat support tells you they have no idea just wait until you become a skeleton waiting for their reply.

I give zero star. there are better Gateways than this. Don't use this system.

Do not use Tap Payments! Very unprofessional customer support, very poor admin interface. I didn't know that my account was disabled till I was informed by accident.

Great on boarding

i have a very bad experience, after i got my account verified and i started receiving payment from my customers , just two weeks and they closed my account and told me that you can take your funds after 540 days , without any reasons . and no support .

i have a very bad experience, after i got my account verified and i started receiving payment from my customers , just two weeks and they closed my account and told me that you can take your funds after 540 days , without any reasons . and no support .

Beware of this processor, they will hold your settlements and give you absolutely no updates on when you will get your funds. They have done this to us several times during a 3 year period and we were under their mercy waiting for when they will transfer our funds we were helpless just waiting to receive our funds which affected our operation and financial planning. Their customer support is useless as they wont give you any useful information. I don't know how they are still a licensed processor by Visa and Mastercard.

⚠️⚠️TAP IS A TRAP!!

I share the same story as many of the reviewers' here.

All started impressively well... until they started to make up excuses not to pay us our money after a few months...

They have no terms and conditions.

This company needs to be turned down.

I dealt with this company for several months. At first, everything was going smoothly, and they would send me money once it exceeded $300, as agreed. Suddenly, I received an email from them saying they would now send the money only after it exceeded $3000, which raised my suspicions.

By chance, I saw a Reel on Instagram warning against dealing with them, stating that they are a scam company trying to steal your money after a period of dealing with them. I came here, read the reviews, and was shocked! What happened to everyone here was happening to me: initially, the service is excellent and customer support is great (they would call me almost every day!). Then, after a while, they send you an email raising the minimum payout from $300 to $3000. After some time, they suspend your account and disappear!

I was lucky enough to withdraw all my money before they could steal it. It's strange how they manage to get licenses to operate in many countries without issues, even though negative reviews follow them everywhere, to the point where they disable comments on their social media posts.

To anyone reading this review, beware. This company is run by highly skilled scammers, and it seems the laws of their country support them!

This is a good payment gateway but not the leading one as they say on the website.
I have a small business online hence I needed a system to set up and receive payments from clients. Sometimes there are drastic slags that interfere the whole process. Of course customers complain about it and idk what to do with this.
It works okayish regularly, but these lags are notable and slow down my business development, as clients tend to leave negative feedback.
Hope they will do something with this.

this company is shaddy, stay away from them unless you are in kuwait so you can take a legal action with them

after some time of working with them they will put your account under review then held your money for 540 days (which is funny part) they have no terms and conditions they create T&C for each customer so they hostage the funds, stay away

I have been with tap for 2 years .. Nida ( my accounts manager is helpful)

The app needs more improvements since it has alot of bugs and the web doesn't show the exact transactions details like before

If they have stronger IT department and web developers Tap will be leading the payment gate way market

They don't take their business seriously. they would everything to get you registered, and once you register you get zero support,
so I registered with then to get a dynamic checkout which doesn't work. after 2 weeks of complaining, they asked for my Shopify login details, and they kept my website with no payment gateway.

if you care about business I would recommend going with another payment gateway

After successfully completing the coding test with a perfect score and navigating through a rigorous technical interview, followed by a smooth HR interview and a promising final interview, I was left somewhat bewildered by the ultimate outcome: a rejection. Despite my optimism throughout the process, I acknowledge and respect the decision made by the hiring team. Seeking constructive feedback to understand areas for improvement and address any potential shortcomings, I reached out multiple times following the rejection, but unfortunately, I did not receive any response. This lack of feedback leaves me eager to learn and grow, yet uncertain about where to direct my efforts for future opportunities.

been with TAP for a year now, processed over 7 figures never had any issues, always paid on time , a nice customer service whenever needed. To much more

Very bad company, very poor dashboard, you have to select date by date to see your sales, come on we are in 21 century, every thing is easy and quick, except tap payment, still in the middle ages