Canceled order
I ordered a Christmas gift for my daughter. After 2,5 weeks, close to the date I should receive the order, I suddenly received a mail with the information that they had canceled my order, just like that. Extremely disappointed.
Reply from Tanuki Shop
Dear Customer,
we sincerely understand how disappointing this situation must have been for you, especially considering that the order was a Christmas gift for your daughter.
Receiving a cancellation notice after 2.5 weeks, and so close to the expected delivery date, is understandably frustrating.
We would like to inform you that the website has recently transitioned to new management. We have identified several issues related to order handling and communication under the previous administration, including delayed updates and late cancellations such as the one you experienced.
At the moment, the website is temporarily offline while we reorganize our operational processes, stock management, and customer service structure. Our goal is to ensure transparent availability, realistic timelines, and timely communication moving forward.
If you would like us to review your specific case, please contact us at shop@tanukinerd.it
, including your order number and the email used for the purchase. The new management is actively reviewing all unresolved cases.
We are truly sorry for the experience you had and are working to rebuild trust with clearer procedures and more responsive support, including live chat once the site reopens.