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Tangelo Used Cars Reviews 

661
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being incredibly knowledgeable, patient, and thorough throughout the entire buying process. People note that staff members go above and beyond, providing helpful personalized videos and ensuring test drives and collections run smoothly without any pressure. However, some people mentioned issues with vehicle preparation, unexpected servicing costs, and delays regarding car collection readiness. A few reviewers also noted frustrating complications involving swapped tyre brands, poor communication, or finding out listed cars were already sold. Consumers expressed disappointment when vehicles required extra attention or when administrative errors impacted their overall purchasing journey.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire purchasing... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and attentive... See more

Product

Clients share positive opinions on product quality, frequently praising that vehicles are delivered in... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the sales team is helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who go above and beyond with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more

Company replied

Rated 5 out of 5 stars

Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more

Company replied

Rated 5 out of 5 stars

Living over 300 miles away from the showroom could have been a problem but Fin Clouder made it easy for me with a personalised video walk around and answering all my picky questions on service histor... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Plymouth or Torbay to look around our available used cars and book test drive before deciding on the right vehicle for you. You can also visit one of our Tangelo Service Centre locations in partnership with Bosch for your vehicle servicing needs. You can find a Tangelo Service Centre in Exeter, Plymouth and Torbay.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(661)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Got the car I wanted ..good guys

31 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes Keira

Rated 5 out of 5 stars

Really good service

Really good service from start to finish, done everything super quick and had no issues whatsoever, would definitely use them again.

22 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Sam,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Excellent friendly service.

Excellent friendly service. Highly recommended. Fin Clouder was very professional and got the car ready to go super quick

22 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira

Rated 5 out of 5 stars

Remote purchase and collection.

Living over 300 miles away from the showroom could have been a problem but Fin Clouder made it easy for me with a personalised video walk around and answering all my picky questions on service history and previous history etc.
On the collection day Fin arranged a taxi to pick me up from the station and fed me tea and biscuits till I was completely happy with the car and the paperwork. Tangelo even made sure there was enough fuel to start my journey home comfortably. Well done team, good experience.

18 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Josh,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Fin and the rest of the team.

Best wishes, Freya.

Rated 5 out of 5 stars

My Hyundai purchase

Easy to deal with. Alex was very helpful with the whole process from start to finish.
Very relaxed atmosphere with no pressure to buy (that's always a turn off for me, pushy sales men)

16 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Simon,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Alex and the rest of the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Steve was great

Steve was great, very helpful and got me in a great car!

13 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Liam,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Steve and the rest of team.

Best wishes, Freya.

Rated 5 out of 5 stars

Highly recommended

Friendly and highly professional service throughout.
Bought my used Mercedes last month and all minor issues identified prior to the sale were dealt with with no fuss whatsoever. The whole experience from test drive to driving away was excellent.
I would highly recommend.

19 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! Steve made the transaction absolutely seamless, nothing was too much, would highly recommend. Thank you to Paul also who delivered my car, very reassuring and knowledgeable.

2 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira

Rated 5 out of 5 stars

Great Service

Wow, great place and top service, special mention to Alex who saw us through the purchase of the Polo, nothing was too much trouble.
Highly recommended

27 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.

Best wishes, Keira

Rated 5 out of 5 stars

Very good after sale care

I bought a second hand Peugeot 208 at the end of June 2025, so I have been driving the car for 3 months before leaving this review. I have been very happy with the level of service pre and post sale. I had a few issues once I got the car, which got resolved without problems. Both Finn and Mark have been very good on their words and I would have no problem recommending Tangelo to anyone looking for a car.

30 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 1 out of 5 stars

Took days to respond

Took days to respond, then sold the car I was already interested in, sending all my px details, only to find that out after I chased them up? Save your time go elsewhere

26 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your review regarding you recent experience at Tangelo Exeter.

I have passed on your review to the Sales manager of Tangelo and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or 01392822700

Kind regards,
Rebekah

Rated 5 out of 5 stars

Shop here for a Car

From the first visit and paying a deposit to hold the car until we were able to test drive through to collection of the car we have had an amazing experience. Customer Service was first class, made all points we raised clear and were then solved regarding the vehicle

27 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Richard & Lesley,

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Freya.

Rated 5 out of 5 stars

Steve was great

Steve from Tangelo made the purchase a very easy and efficient procedure. I am very pleased with my new car and with the confidence if I have any concerns or queries they will happily help me.

18 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

Excellent Service

I had seen a VW Golf GTD for sale at Tangelo Plymouth, I rang the garage and spoke to Steve Bunt who gave me details about the car over the phone and followed it up by sending a personal video of the car.
Based on that I decided to drive the 180miles to the garage to have a closer look at the car over the weekend. Steve and the team very were very friendly and welcoming, and Steve assured me that any work needed would be carried out before delivery. He was true to his word, and kept me updated daily as to the work being carried out and when I could expect delivery.
The car was delivered to me the following weekend and I was extremely pleased with the car. Steve is a credit to the company I and wouldn't hesitate recommending Tangelo for your next car purchase.

6 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

10/10 for Kirsty!!

I have been looking for some time for a VW Tiguan R-line, then I found the perfect one at Tangelo Plymouth! Kirsty made sure that the car was onsite for me to view and take for a test drive, and 1 week later I have my new car! She even came in on her day off to make sure she could hand the car over, which I think is amazing dedication to customer service. She was an extremely lovely lady who made sure all of my needs were met. I would absolutely recommend Kirsty at Tangelo to anybody! I’ve never had such an easy and smooth process when buying a car. 10/10 for Kirsty!!

13 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Faultless, efficient and exceptional in every area.

I had the pleasure to pick up my new car today and the service was the best I’ve experienced having done it 5 times prior. Steve made the whole entire thing seamless and is a credit to the company.

From a friendly greeting as you come in to the moment the keys are put into your hands. I could not recommend it any more.

12 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Helpful & Easy to deal with

Kirsty was excellent as we’re all the team at the branch who introduced themselves during the process of the purchase. They made everything smooth during the purchase process and explained each step of the way. I would recommend the team at Tangelo / BYD for the purchase of your next new or used car. Thanks

2 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Easy intro to remote buying and electric cars.

This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, suggesting charging stations on the way home, making sure we were comfortable with the controls and answering all my questions! After care is equally impressive. I'd definitely recommend Tangelo.

6 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Great service

Great service, attention to detail and lovely people. Very happy with my recently purchased used car. I would buy from then again.

21 August 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello,

We are so pleased to hear that your experience with us at our Plymouth dealership was the best it could be. We hope to see you again soon.

Kind Regards,
Freya.

Rated 5 out of 5 stars

Would recommend to anyone looking to…

Would recommend to anyone looking to buy a car from here, was a very smooth process, Kaydee was extremely nice and friendly couldn’t fault her in anyway, over the moon with the car that was sold to me was well worth it

19 August 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

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