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Tangelo Used Cars Reviews 611

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and honest, often going above and beyond to ensure a smooth and stress-free car-buying process. Many highlight the exceptional service, noting clear communication, personalized videos, and a non-pushy approach. The overall user experience is described as easy and enjoyable, with many appreciating the efficiency and the quality of the vehicles. However, some customers experienced issues with after-sales service, mentioning that their cars were not ready as planned for pickup or that identified problems were not rectified promptly. A few also noted that some vehicle issues were encountered after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness. Many... See more

Service

Users describe positive interactions with service. Customers frequently praise the professionalism,... See more

Product

People report positive experiences with product, often highlighting their satisfaction with the cars... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the car purchase process easy,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more

Company replied

Rated 5 out of 5 stars

Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more

Company replied

Rated 5 out of 5 stars

This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, s... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter or Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

611 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Great communication as we lived an hour away. We would buy from Tangelo again and recommend

30 August 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira.

Rated 5 out of 5 stars

Fantastic service

What a great experience from start to finish. Kirsty was incredibly helpful and communicative. Nothing was too much trouble.

I am in love with my car and would recommend Tangelo to my friends and family in a heartbeat.

Thank you so much!

26 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Keira.

Rated 5 out of 5 stars

Stress free experience

I was wandering around the outside looking for a car that I had seen advertised online. Luke spotted me and popped out to see if he could help. The car was in Budleigh Salterton and he arranged to have it transported over for a test drive. I was passed over to a very helpful salesman called Finn the following week, who guided me through the process of buying my car. He was knowledgeable and courteous and made the whole experience stress free, this was important to me as I hadn’t changed my car in 14 years. I wouldn’t hesitate to recommend Tangelo

7 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Luke and Finn who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Keira.

Rated 5 out of 5 stars

Staff really friendly and helpful.

Staff really friendly and helpful.
Steve the salesman couldn’t do enough and I would really recommend Tangelo for future purchases

12 November 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira

Rated 5 out of 5 stars

Outstanding Experience at Tangelo - Huge Thanks to Kirsty Dinham and Ty Ryder!

The recent purchase of my used car from Tangelo was easily the best vehicle-buying experience I’ve ever had. From the moment I started browsing my new car home, the entire process was seamless, transparent, and entirely pressure-free.
The key to this brilliant experience was the executive who looked after me, Kirsty Dinham. Kirsty is an absolute credit to the Tangelo team and sets a new standard for customer service in the auto industry.
She was incredibly knowledgeable, answering all my questions about the car and financing options without ever feeling pushy.

Beyond Kirsty's exceptional assistance, I also want to specifically commend Mr. Ty Ryder. Ty ensured the final steps were just as smooth, stepping in to finalize the financial details and coordinate the efficient delivery schedule. His professionalism and focused commitment to customer satisfaction were instrumental in completing the transaction without a hitch.
The teamwork between Kirsty and Ty meant the hand-off was flawless, and the car was presented in pristine condition. Their attention to detail meant there were absolutely no surprises.
If you are looking for a reliable used car, I highly recommend Tangelo. The combined professionalism and expertise of Kirsty Dinham and Ty Ryder made this entire process five-star and genuinely enjoyable. Thank you both!

6 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you so much for taking the time to share such a fantastic review! We’re absolutely thrilled to hear that your experience with Tangelo was seamless and enjoyable from start to finish.

Kirsty and Ty will be over the moon to read your kind words — they both take great pride in delivering the very best service, and it’s wonderful to know their teamwork and attention to detail made such a positive impression.

We’re delighted you’re loving your new car and that the process felt transparent, professional, and pressure-free — exactly what we strive for with every customer.

Thank you again for choosing Tangelo and for recommending us so highly. We hope you enjoy every mile in your new vehicle, and we look forward to welcoming you back in the future!

All the best, Keira

Rated 5 out of 5 stars

I have been looking to change my car…

I have been looking to change my car have looked at all car sales in plymouth and came away feeling like just a number until i visited Tangelo spoke with Kirsty felt like a person so very helpfull great team i am collecting my new car today will recommend to any one looking for a car.
I have now collected my car what a great experiance Kirsty as ever was brilliant car is perfect even the manager went out of his way to chat FIVE STAR thank you all

6 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 5 out of 5 stars

Exceeded expectations

Exceeded expectations.
I purchased my last car from Tangelo and decided to search their stock on line for my next car. Finding a car that seemed to fit my requirements I booked a test drive. All went well and I decided to purchase it. The team were welcoming, professional not at all pushy.
I’ve worked in the motor industry for a major manufacturer for over two decades and know how a used car dealership should treat customers and clearly Leigh, Alex and the team at Tangelo also knows. Great communication between order and collection, immaculately presented at handover and exceeding expectations in every department. I can wholeheartedly recommend Tangelo Exeter if you are looking for a quality used vehicle.

4 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with Tangelo Exeter once again exceeded expectations. It’s especially meaningful to receive such feedback from someone with your experience in the motor industry.

Leigh, Alex, and the team will be delighted to know their professionalism, communication, and attention to detail made such a strong impression. We truly appreciate your continued trust and recommendation — enjoy every mile in your new car!

All the best,
Keira

Rated 5 out of 5 stars

Tangelo Plymouth first class customer care

I recently bought a car from the Plymouth branch. The customer service was amazing. The team really looked after us and we're more than accommodating to our needs. Our sales rep was incredibly knowledgeable about the vehicle that I bought, which filled me with confidence. It was a very professional experience and I would definitely recommend people to buy from this branch.

29 October 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 5 out of 5 stars

Great experience, highly recommend.

Dealt with Ben for my purchase of an Audi A4. Prompt and non-pushy communication, answering all my questions and producing walk around videos showing the vehicle in detail. Overall, a great purchasing experience, and I'd highly recommend.

1 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 5 out of 5 stars

I dealt with you lady called Kirsty at…

I dealt with you lady called Kirsty at the Plymouth office and she couldn’t have been more helpful, kept me informed every step of the way and answered all my questions promptly. A credit to the business 😁

1 November 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 4 out of 5 stars

Great services

Steve was really helpful start to finish, nothing was to much trouble. Clear video of the car was sent. Good communication throughout

17 October 2025
Unprompted review
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Reply from Tangelo Used Cars

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon.

Best wishes Keira

Rated 5 out of 5 stars

Got the car I wanted ..good guys

31 October 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes Keira

Rated 5 out of 5 stars

Really good service

Really good service from start to finish, done everything super quick and had no issues whatsoever, would definitely use them again.

22 October 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Sam,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Excellent friendly service.

Excellent friendly service. Highly recommended. Fin Clouder was very professional and got the car ready to go super quick

22 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira

Rated 5 out of 5 stars

Remote purchase and collection.

Living over 300 miles away from the showroom could have been a problem but Fin Clouder made it easy for me with a personalised video walk around and answering all my picky questions on service history and previous history etc.
On the collection day Fin arranged a taxi to pick me up from the station and fed me tea and biscuits till I was completely happy with the car and the paperwork. Tangelo even made sure there was enough fuel to start my journey home comfortably. Well done team, good experience.

18 October 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Josh,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Fin and the rest of the team.

Best wishes, Freya.

Rated 5 out of 5 stars

My Hyundai purchase

Easy to deal with. Alex was very helpful with the whole process from start to finish.
Very relaxed atmosphere with no pressure to buy (that's always a turn off for me, pushy sales men)

16 October 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Simon,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Alex and the rest of the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Steve was great

Steve was great, very helpful and got me in a great car!

13 October 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Liam,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Steve and the rest of team.

Best wishes, Freya.

Rated 5 out of 5 stars

Highly recommended

Friendly and highly professional service throughout.
Bought my used Mercedes last month and all minor issues identified prior to the sale were dealt with with no fuss whatsoever. The whole experience from test drive to driving away was excellent.
I would highly recommend.

19 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! Steve made the transaction absolutely seamless, nothing was too much, would highly recommend. Thank you to Paul also who delivered my car, very reassuring and knowledgeable.

2 October 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira

Rated 5 out of 5 stars

Great Service

Wow, great place and top service, special mention to Alex who saw us through the purchase of the Polo, nothing was too much trouble.
Highly recommended

27 September 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.

Best wishes, Keira

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