Tallinn Airport Reviews 

The airport felt surprisingly dirty and poorly maintained, especially considering Estonia’s reputation for organization and quality. The toilets were unacceptable — not just untidy, but genuinely dirty to a level that should not happen in an international airport.

The security experience was even worse. Staff came across as rude, dismissive and unnecessarily condescending. Our bags were opened without any explanation or communication. New, sealed cosmetic products were removed, and when we asked, the response we received — accompanied by a sarcastic remark about explosive screening — felt unprofessional and disrespectful.

Boarding was equally confusing. A staff member announced that families with small children should board first, but when it was our turn (travelling with two children ourselves), she spoke to us briefly in Estonian, apparently under her breath, without making any effort to communicate clearly in English. We genuinely did not understand what we were expected to do.

What was most concerning, however, was the identity check process. During boarding, nobody checked IDs or passports against the tickets. In practice, it felt as if anyone could board under another person’s ticket. Two minors passed through without any verification that we were actually their parents or guardians. ,Τhe process gave an extremely poor impression regarding passenger verification and security.

It is a real shame, because Tallinn itself is a fantastic city — beautiful, welcoming and absolutely worth visiting. Unfortunately, the airport experience did not reflect the quality of the city at all.

We game downstairs: gates 16-17. Its afoul. Like most in Europe. Here are maybe only 40 seats. We have to stand. Its not gozy at all..... nowhere to sit .

I travel to many airports but I was very surprised when I recently returned from Tallinn. The airport was very clean, easy to navigate and had lots of little hubs dotted around (From Gyms to game areas) The food and coffee was extremely well priced and made my trip

queues at passports appalling. 30 minutes so far, have not moved.
A snail moves quicker,
was not allowed to leave a zero star rating.
Why so slow.
Germany in future.

The airport may be clean and cosy with too expensive price level but the attitude of the security staff is ruining it all. This is supposed to be tourists last impression of Estonia- what we see is 21-year old "mature teenagers" in the uniform opening your bags and not respecting the tourists (so important for the national economy of this small country)
My personal experience: harmless food items / Estonian souvenirs were removed from the baggage once. Next time, 2 items of hermetically packaged similar items were scanned for drugs.
It leaves you chocked + a negative impression of the whole destination!

I’d like to point out an inconvenient situation that passengers often face when going through departures.

The sign “All Departures” directs people toward the Priority lane, but this only becomes clear after you’ve already scanned your passport. Only then do you see that you’re actually in the Priority line. As a result, a staff member — often not very polite — informs you that you’re in the wrong place and sends you back, even though you simply followed the sign.

This creates confusion, frustration, and an overall negative experience.

I strongly recommend placing two clearly marked signs: one for “Priority” and another for “All Passengers” or “Regular Departures”. This would make navigation easier and reduce unnecessary stress for travelers.
The second issue is with the security check. There seems to be a problem with their scanners, causing delays and bottlenecks. But instead of calmly managing the situation, a security staff member from the other side starts shouting “Quickly, quickly, quickly!” — as if it’s the passengers’ fault that their equipment isn’t working properly.

Honestly, whoever is in charge of hiring and training these staff members should either do the job themselves — or not pay salaries at all. Because, unfortunately, there will always be people who are willing to work for free just for the “privilege” of yelling at others.

The security staff had a very bad attitude to deal with customers, no smile, no friendly advice, just a very sad attitude

Fast security check was, which avoided traffic jams, now they dont have it no more. Personnel is friendly.

I cannot understand the critics. Tallinn Airport is the best airport I have ever been at and I have been at several airports in the world.
On all my flights from Tallinn airport the security checks were fast and competent. The staff is friendly and the whole airport has a very friendly atmosphere. Even for kids, there are a lot of well situated possibilities to not feel bored.
For me it's the best conceptualised and designed airport, I ever experienced.
I am flying about twice a month from and to Tallinn Airport and still love it whenever arriving in Tallinn.

horrible security, slow!!1

Truly saddened to read other reviews that bring out the exact same problems with rude staff and humiliating service.
I have been routinely flying from this airport for more than a decade and if there were any other airports in the country I would never use this one again. The only good thing about the airport is that it is fairly modern. Other than that, the service is absolutely atrocious and makes me cautious and embarrassed to invite anyone to visit the country. Staff are snappy and arrogant, refusing to answer questions, or if they bother to acknowledge your presence, you get a snarky remark spat at your face. Also, the only airport in Europe where I have experienced hands being literally shoved down my trousers. This is why I try to wear dresses whenever I’m forced to use the airport. Can’t imagine any other country allowing this kind of physical harassment. What a sad and embarrassing state of affairs.

because it has the only subway in estonia

Very rude personnel and humiliating rules.
I have picked up my 3 lost bags today (06/21) and when I checked my parking card at the parking machine on my way back to the car, it returned it without requesting a payment (I was ready to pay, but ok). It took about 15 minutes for me to bring my bags to the car and upload them in the vechicle (they were quite heavy). However, when I tried to drive out of the garage, the gate didn’t open for me after I inserted the card. I got totally stuck there with other cars waiting in line and beeping. I tried to call the number stated on the parking machine and very rude employee told me that according to their rules if getting out of the garage takes more than 10 min, it won’t let me go and I have to return and pay. I explained them politely that my bags were very heavy and I am not so young and that is why it took more than 10 minutes to upload them, and asked them to open the gate as other cars are waiting and it is very hard to turn around and come back to parking machine. The only thing I got in response in very rude and unacceptable manner was “it is our rules, we do not care, it is your problems, you have to return to the parking machine and check out the card again”, after that they just hanged up the phone in the middle of me speaking. I was totally shocked because I thought that Estonia nowadays is quite European country with decent service and I never met such rude attitude in neither European country. It is a shame for Estonia airport to have such rude personnel. Airport is a face of a country. How comes they have such humiliating rules that people have not enough time to even upload bags in the car. It is totally ok to pay for parking, it just didn’t ask me when I checked out, but it is not ok to force people to come back to the parking machine and check out again in case they were not fast and strong enough to get out and upload bags withing 10 min. For eldery people and people with kids it is defenitely not enough. It looks like discrimination. Also being so rude and not flexible when people ask them to fix the problem they created for people by opening the gate in case they got into such situation due to their absurd rules. It is shame that they hire such incompetent and rude personnel.

Just like other reviews I have read. The airport staff need to improve thier manners. The lady at boarding check in point, her name was Madly was being extremely difficult and not very polite at all. She was making a big deal that I should have checked in my pram at check in point. I asked her where is check in point and she just gave me a blank look as if she didn't understand what I had said and repeated herself and she said I have to do it here now. If you can do it there then why is it so hard to write out a sticker and put in on my pram? It's already hard enough to travel one adult with a two year old, pushing a pram and a suitcase never mind doing it while my child had sprained her leg which I told her she can't stand. She opens the barrier I walk forward and she says where are you going and then closest he barrier again. Why open it if your not ready? And the audacity to be so condescending and ask me if I had priority having being the first one in the queue I can read the signs and I said yes. I'm pretty sure she didn't ask every person if they had priority! She was extremely rude and people like this should not be working face to face with people if they don't know how to speak in a polite manner. I am not a neighbor or a friend, I am a paying customer.

So clean, litter free and efficient
Also it is a beautiful city

Absolutely crazy waiting times!!!! They can't find workers for his big profit!!!!

I love the airport, it's the best airport in the world, but dislike workers there, the workers need improve in politeness and in soft skills.

A rather long wait for a group of passengers on their only trip of the year. Please improve your service.