Talkspace Reviews 2,117

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their compassionate and knowledgeable approach, highlighting the positive impact therapists have had on their well-being. People appreciate the ease of finding a provider and setting up appointments, as well as the overall user-friendly experience of the service. However, some customers also noted issues with the app, such as time zone inaccuracies and random disconnections during sessions. A few other people also felt that customer service was lacking, citing slow response times and difficulties with support.

What people talk about most

Staff

Users describe positive interactions with staff, particularly highlighting the helpfulness and strong... See more

Service

Customers consistently note positive experiences with service. Many reviewers appreciate the ease of finding... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use for... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Application

Consumers find the app experience to be ambiguous. Many users praise its ease of use for scheduling,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've made a great connection with my therapist over the course of our time together. She has a good memory when it comes to the wide range of things we've talked about, she's very encouraging and supp... See more

Company replied

Rated 4 out of 5 stars

It is so easy to book appointments and talk to your therapist. I also love you can do pictures and chat. HOWEVER, matching a great therapist is difficult and sometimes the rooms stay open and you can... See more

Company replied

Rated 4 out of 5 stars

This review is independent of my care giver, with whom I am absolutely enchanted with. I've deducted one star, but it would be a half-star if that were possible. In a world of Zoom and Teams, i... See more

Company replied

Rated 4 out of 5 stars

Talkspace has helped me find a great therapist that I connect with and have been able to talk through many scenarios. The app is terrible doesn’t know what time zone you are in and sets everything to... See more

Company replied


Company details

  1. Mental Health Service
  2. Family Counselor
  3. Marriage Counselor
  4. Psychologist
  5. Psychotherapist

Written by the company

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great experience

It as easy to navigate and match with a therapist that ended up being a really great. The whole process was super easy and everything worked out for me with no issues.

12 December 2025
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Reply from Talkspace

We're so happy that you found the app easy to navigate and were matched with a great therapist. We appreciate you letting us know that the process was easy and worked out well for you!

Rated 5 out of 5 stars

The platform is easy to use

The platform is easy to use, the providers are helpful, and range of availability is very helpful!

30 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that our platform is easy to use and that our providers are helpful. We appreciate your positive feedback about availability!

Rated 5 out of 5 stars

Talkspace makes starting therapy so simple and easy!

Talkspace made it easy to start therapy without the anxiety of going to an appointment in person. It was also extremely simple to switch providers until I found one who was perfect for me.

29 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you found it easy to start therapy and switch providers until you found the right fit. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

It is extremely easy to find a…

It is extremely easy to find a therapist and to schedule an appointment quickly. We really like our therapist, too!

30 March 2026
Unprompted review
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Reply from Talkspace

We're happy that you find it easy to find a therapist and quickly schedule appointments. We're also glad you like your therapist. Thanks!

Rated 5 out of 5 stars

My experience has been pretty good so…

My experience has been pretty good so far I meet a great therapist my first time trying.

30 March 2026
Unprompted review
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Reply from Talkspace

We're so happy to hear that you connected with a great therapist during your first time. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Great therapist

Great therapist. Helping me work on all my issues. Good recommendations. Feel comfortable talking to Cassandra about anything.
Wish there was better way to let me know when our session not happening when system issues.

13 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you feel comfortable and are working through your issues. We appreciate your feedback regarding session notifications and will address the system issues.

Rated 5 out of 5 stars

Talkspace makes it so easy for me to… make time for my mental health


Talkspace makes it so easy for me to fit in time for my mental health. The UI is easy to use the chat features easy, it’s very simple to use and there’s nothing overwhelming about it which is great.

13 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear Talkspace makes it easy to prioritize your mental health. It's wonderful that you find the UI and chat features user-friendly and not overwhelming. Thanks for your feedback!

Rated 5 out of 5 stars

The therapy and psychiatry teams are amazing!

The therapy and psychiatry teams are really good and really patient when helping you deal with any and all issues you may be having. They’re good at helping you stay on track through your long journey of healing.

30 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that the teams are patient and helpful in addressing your concerns. It's wonderful they help you stay on track during your healing journey. Thank you for sharing.

Rated 5 out of 5 stars

Very calm

Very calm, intelligent and an active listener. Takes all the information and is able to offer insight and solutions. Very honest and empathetic. I just “tried” this therapist and never realized how amazing she was and the impact she rapidly started making in my life. Very highly recommend her.

30 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you find your therapist calm, intelligent, and a great listener. It's wonderful to know that the insights and solutions offered have had a rapid and positive impact. Thank you for highly recommending our service!

Rated 5 out of 5 stars

Highly recommend Dan

Dan is an amazing therapist. He listens, understands, and gives specific feedback and suggestions. He also has empathy and is a very genuine, insightful and kind person.

27 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that your therapist listens, understands, and gives specific feedback. We appreciate you sharing that they are empathetic, genuine, insightful and kind. We're grateful for your feedback.

Rated 5 out of 5 stars

All around fantastic

I met a fantastic therapist named April. Speaking with her to vent my feelings but also to learn tools to cope with various issues stemming from decades of life and recent events have been paramount in my development and healing..

26 March 2026
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Reply from Talkspace

We're happy to hear that your experience has been so helpful. It's wonderful to know that you've gained valuable tools for coping and healing through your sessions. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

The counseling I’m receiving through…

The counseling I’m receiving through this app has been very helpful has reduced my anxiety attack attacks and help me to try to cope with the stress. I’m going through at this time.

25 March 2026
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Reply from Talkspace

We're happy to hear that the counseling has been beneficial, helping to reduce your anxiety and manage stress. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Engaged and Constructive

So far Tori-Ann has been engaged in my therapy and needs. Has suggestions and asks questions to make sure she understands what I mean and where I'm at. Focuses on what I'm hoping to work with in therapy.

22 March 2026
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Reply from Talkspace

We're happy to hear that you feel engaged in your therapy and that your needs are being met. It's great to know the approach is helpful, and we appreciate your feedback.

Rated 5 out of 5 stars

Fantastic. The best.

Easy to use platform, appointments that suit my needs, and I have found the best therapist I’ve ever worked with!

20 March 2026
Unprompted review
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Reply from Talkspace

We're happy the platform is easy to use and that you've found a great therapist and convenient appointments. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

My Talkspace therapist has helped me…

My Talkspace therapist has helped me identify my anxiously maladaptive thought patterns and enabled me to feel empowered to address them. She has also helped me see problems in my life more clearly and with more confidence, equipping me to tackle difficult conversations with greater ease and directness. Very grateful for Talkspace!

23 March 2026
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Reply from Talkspace

We're so glad to hear that your therapist has helped you identify thought patterns and feel empowered. It's wonderful you're tackling conversations with more ease. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I've had a great experience with Talkspace

I've had a great experience with Talkspace and would recommend it. After years of trying to find a therapist in my area, covered by my insurance, that had room for new patients, I found out about Talkspace. I was matched with my therapist and it's been a great fit and very convenient.

23 March 2026
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Reply from Talkspace

We're happy to hear about your great experience with Talkspace! We're glad you found a therapist that's a good fit and that our services are convenient for you after searching for so long. Thanks for recommending us!

Rated 5 out of 5 stars

Talkspace is great

Talkspace is great; it offers wonderful, caring providers that I can trust. The site is easy to navigate too.

24 March 2026
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Reply from Talkspace

We're happy to hear that you find our platform easy to use and that you have found trustworthy, caring providers. Thank you for your positive feedback!

Rated 5 out of 5 stars

Simple & Supportive

I recommend talkspace to all my family & friends. So helpful that sessions are easy to schedule, providers are great, and the platform is super versatile and flexible. And they accept insurance! Couldn't be more grateful to have found them, especially as someone who relocates frequently-- its never been an issue to find a great therapist licensed in my area.

23 March 2026
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Reply from Talkspace

We're happy to hear that scheduling sessions is easy, the providers are great, and the platform is versatile. It's wonderful that you find it easy to find a therapist licensed in your area. Thanks for recommending us!

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