Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more
First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more
"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more
Company replied
Company details
- Jewelry Store
- Costume Jewelry Shop
- Gift Shop
- Jewelry Designer
- Jewellery Manufacturer
- Jewelry Repair Service
Written by the company
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Contact info
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, United Kingdom
- contact@talia-rae.com
- talia-rae.com
4.5
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the service of this…
Very pleased with the service of this company. Made my order and the products came the next day! Beautiful necklace and earrings with amazing packaging.
23 January 2024
Unprompted review
Reply from Talia Rae
Hi Nigel,
Thank you for your wonderful review! We’re so happy to hear that you’re pleased with both the products and the speedy service. It's great to know that the necklace and earrings exceeded your expectations, and that you liked the packaging!
We truly appreciate your support and look forward to serving you again soon.
Very Bad Experience
I ordered a necklace from Talia Rae website. I received it on 18th December 2023. I returned it on 21st December. The necklace was delivered back to their warehouse on 23rd December 2023. But i didn't received refund yet. i sent so many emails but nothing happen.They are not able to verify they received it. Courier Company confirmed that they delivered it and its received by them. I sent so many emails but nothing happened. still waiting for my money to be refund. The quality is not good and their items are over priced. Very bad customer service. Never Ever going to buy anything from this website. And not going to refer anyone to get something from this business.
18 December 2023
Unprompted review
Reply from Talia Rae
Hello,
As per the emails we have sent in response to your requests we have not received an item back with a note included matching your name or order number and we have no been provided a tracking number by you so we can look up the return item to try and sort this for you. Unless we can be provided a tracking id for the returned item or receive an item in the coming days with information matching your details we cannot refund the order.
Lovely jewellery
Lovely jewellery had a problem with the stone had to send it back they sorted it out and returned it to me in no time at all brilliant customer service would definitely recommend this company
25 December 2023
Unprompted review
Reply from Talia Rae
Hi Aaron,
Thank you so much for your kind feedback! We’re really glad to hear that we were able to resolve the issue with the stone quickly and to your satisfaction. We always aim to provide excellent customer service, and it’s great to know we met your expectations.
We truly appreciate your recommendation, and we look forward to serving you again in the future!
Becareful if buying a gift!
I bought a necklace as a gift for Christmas however when I gave the gift it was unsuitable. I am unable to return the necklace as it is outside the 14 day returns policy. The company doesn't appear to have an extended returns policy to cover christmas gifts. So I wouldn't buy anything for a gift from them. Their communication isn't very good either. I've had one email reply and then I appear to be getting ignored. Sent various Facebook messages too.
1 December 2023
Unprompted review
Reply from Talia Rae
Hello Tracy,
If you item was purchased during December you are still eligible to return the item we are sorry if this was not explained by the agent you spoke to via email. Unfortunately if your order was placed earlier than December 1st we may not be able to offer a return on the item.
A Christmas gift.
I bought a lovely gold necklace with matching earrings for my wife this Christmas.
The wording in the box was perfect, as was the display case it came in. My wife loved her gift and the wording accompanying it. I'm glad I chose the display case as it came with its own internal light. The perfect finish.
2 December 2023
Unprompted review
Reply from Talia Rae
Hi Tommy,
Thank you so much for sharing your experience! We’re thrilled to hear that your wife loved the gold necklace and earrings, and that the special touch of the display case with the internal light made it even more memorable. It’s wonderful to know everything came together perfectly for such a special occasion!
We truly appreciate your feedback and are so happy to have been a part of your holiday celebration. Looking forward to serving you again in the future!
Received the item very fast, day after I ordered.
Received the item very fast, day after I ordered. Quality product , my wife will surely appreciate it.
18 December 2023
Unprompted review
Reply from Talia Rae
Hi Yaj,
Thank you for your feedback! We're so happy to hear that your order arrived quickly and that you're pleased with the quality of the product. We’re sure your wife will love it!
If you need anything else, don’t hesitate to reach out. We appreciate your support!
Utter shambles
Paid extra for the fancy wooden box for my wife's necklace I got for her birthday, the box arrived damaged after reaching out on the only contact they have being email, got 1 email from them asking for proof of damage sent it in and haven't heard anything back utterly poor customer service! SAVE YOUR MONEY BUY LOCAL!!!
14 December 2023
Unprompted review
Reply from Talia Rae
Hello Ben, As per the multiple conversations we have had with you over both email and facebook we replaced the damaged box via express and it was with you within 2 business days. We can only apolgise for damage cause by third party couriers.
First time ive used Talia Rae
First time ive used Talia Rae, bought my wife a nice nacklace that i seen advertised.
It was dispatched and with me within a 48hr time slot which was ideal.
Necklace was stunning and a lovely gift and surprise.
Thank you.
Paul Gillan
24 November 2023
Unprompted review
Reply from Talia Rae
Hi Paul,
Thank you so much for your lovely review! We’re delighted to hear that your first experience with Talia Rae was a positive one. It’s great to know the necklace made such a beautiful surprise for your wife, and we’re happy the fast delivery was ideal for you.
We truly appreciate your support, and we look forward to serving you again in the future!
Beautiful necklace and quick delivery.
I ordered a necklace from Talia Rae and then read reviews and wondered whether I had made a mistake. The necklace arrived today and is absolutely beautiful! I received good updates on the tracking/delivery.
Thank you, I will definitely recommend.
26 November 2023
Unprompted review
Reply from Talia Rae
Hi Ryan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the necklace exceeded your expectations and that the tracking updates kept you informed along the way. It means a lot to us that you’ll be recommending us!
If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your support!
Worst Experience, DONT BUY
Worst Experience. NEVER USE IT AGAIN, and will not recommend it to anyone else. I have ordered a necklace for my wife birthday and even opt out for express delivery to get it early, which according to their website takes 1 or 2 working day, but never got it. Its been more than two weeks since I am waiting and my wife birthday has already passed, so there is no point even if I got it now. £60 goes to waste. There is no order number or any way to track my order. I emailed them, and they said I order on friday after working hours, so i wait for another 2 working days and now its been two more weeks.
10 November 2023
Unprompted review
Reply from Talia Rae
Hello Muhammad,
As explained in our emails to you we apologies for fedex delivery failure and sent a replacement. We also refunded the cost of the express shipping to you. Unfortunately this is peak season and we are a small third party who have no power when it comes to the quality of service from couriers.
Item has never arrived
Item has never arrived. After providing a picture of my door and "proof of delivery" which didn't match it, got blanked. Robbed of £70.
Edit: no, it was not delivered to the address provided. The only one difference was a flat nr which was not specified. I would love to post a "prove of delivery" which doesn't match provided address at all. Kind regards
15 November 2023
Unprompted review
Reply from Talia Rae
Hello Michael, As per our emails you provided an incorrect address at checkout and as such the item was delivered to this incorrect address unfortunately as we have provided our service of delivering a product to the provided address there is nothing further we can do.
Excellent Customer Service.
Excellent Customer Service.
I am giving Talia Rae a 5star rating for the positive customer experience I had with them. My order was delivered promptly and even when I had little concerns with the item, they provided a replacement item that got delivered to me the next day at no extra cost.
14 September 2023
Unprompted review
Reply from Talia Rae
Hi Andrew,
Thank you so much for your fantastic 5-star review! We’re so glad to hear you had a positive experience with us and that we could resolve your concerns quickly. Your satisfaction is our top priority, and it’s great to know the replacement arrived promptly at no extra cost.
We truly appreciate your support and look forward to serving you again soon!
so ordered a necklace for my wife and…
so ordered a necklace for my wife and they have sent the wrong card insert with the verse on if you cannot send one item correctly then there is an issue i can now add that this issue has been resolved
25 August 2023
Unprompted review
Reply from Talia Rae
Hello Raymond, we apologise that there was an error with your order and as per receiving notification form yourself of the error the correct item was sent out to you the same day.
I bought a necklace for my daughter's…
I bought a necklace for my daughter's upcoming birthday it stated that it was white gold but the hallmark which was silver, I sent Talia-Rae an email regarding this because this was false advertising. They did email me back and told me that it was silver with white gold on top therefore this shouldn't be advertised as gold.
2 June 2023
Unprompted review
Reply from Talia Rae
Hello, We are sorry to hear you found this misleading but we do make it clear on the product page for all product the material used and if they feature a coating of a secondary metal. I would advise if you are not happy with an item that you contact the team in regard to a return.
Dont buy
Hi
I ordered 4 items inly 2 arrived. I emailed them and they were very quick in responding and sorting out the rest 2 items at the earliest
Very please for the customer care
Definitely recomended
I bought 4 necklaces for my wife and kids
Amazing
They love it
Thankyou for all your quick response
Irshad
17 April 2023
Unprompted review
Reply from Talia Rae
Hello Irshad, you placed an order with us in 2 parts for multiple items. Upon delivery you claimed some of these items were missing we took you at your word for this and immediately shipped the items you said were missing from your order via 24 hours service which we have proof of delivery for that next working day. We are unsure how else we could have resolved this situation any quicker. I can also see we have emails from you were we communicated the replacements were sent and you thanked us for our communication.
Excellent company
My husband bought me a necklace for my birthday it's beautiful & I was so pleased with it I bought the matching earrings with some birthday money I was given, the earrings arrived within 3 days but on inspection there was a stone missing I emailed Talia Rae who answered within minutes & asked for a photo to be emailed to them which I did & this morning I have received a replacement pair of earrings. Excellent customer service as well as beautiful jewellery
8 April 2023
Unprompted review
Reply from Talia Rae
Hi Mrs. Sharon,
Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying both the necklace and the earrings. I’m so glad we could quickly resolve the issue with the missing stone and get you the replacement pair right away.
It means a lot to us that you appreciate both the jewellery and our customer service. We’re always here to help and truly appreciate your kind words and support!
Necklace faded within weeks
Necklace faded within weeks. You cannot contact this company at all. They read your emails and messages and just don’t reply at all.
14 February 2023
Unprompted review
Reply from Talia Rae
Hi Jake,
I’m truly sorry to hear about your experience, and I completely understand your frustration. It's disappointing to learn the necklace faded so quickly, and I apologize for not responding to your emails and messages in a timely manner. This certainly doesn’t reflect the level of service we aim to provide.
Please reach out to us directly at contact@talia-rae.com and we’ll make this right for you. We’d like to resolve the issue with your necklace as quickly as possible, and your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention, and we’re committed to fixing the situation for you.
I didn't receive the necklace I ordered…
I didn't receive the necklace I ordered on the 28th December despite numerous messages and emails a lot which were ignored I made a claim through PayPal to get a refund I have no idea how this business is still going they don't tell you the truth.
28 December 2022
Unprompted review
Reply from Talia Rae
Hello Susan, unfortunately as per our email correspondence the address you provided at checkout was incorrect and as such the item was delivered to this incorrect address and as per our policy were incorrect information is provided by the customer leads to the loss of an item we cannot be held responsible should this item go misdelivered.
https://talia-rae.com/pages/terms-of-service - section 6 of our terms of service
I ORDERED AND PAID FOR A NECKLACE FOR…
I ORDERED AND PAID FOR A NECKLACE FOR MY WIFE'S BIRTHDAY DUE 29 NOV 22, I AM STILL WAITING FOR IT! I HAVE REPEATEDLY EMAILED THIS COMPANY AND THEY HAVE COMPLETELY BLANKED ME. I WILL LEAVE YOU TO DRAW YOUR ON CONCLUSION
1 February 2022
Unprompted review
Reply from Talia Rae
Hi Michelle,
I am truly sorry for the delay and for the lack of response you’ve experienced – this is absolutely not the level of service we strive to provide. I understand how frustrating this must be, especially with such an important occasion like your wife’s birthday.
Please reach out to us directly at contact@talia-rae.com, so we can look into this issue immediately and ensure your order is resolved as quickly as possible. We will do everything we can to make this right for you.
Thank you for your patience, and we sincerely apologize for any inconvenience caused.
Micky Mouse Company
The item I bought which I paid £72 for was fine. However, the gift bag which was £3.75 had a tear in it and so I contacted the supplier who refused to refund the £3.75. All I can say is make your own judgement on this company ?
25 January 2023
Unprompted review
Reply from Talia Rae
Hi Kevin,
Thank you for your feedback, and I’m really sorry to hear about the issue with the gift bag. I completely understand your disappointment, especially when it didn’t meet your expectations. We strive to ensure every part of the experience is perfect, and I apologize for the inconvenience this caused.
Please reach out to us directly at contact@talia-rae.com and we’ll review your case further to find a satisfactory solution. We value your feedback and would love to make this right for you.
Best regards,
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