TalentGum 

My child has enjoyed attending classes, and the instructors have been great. However, I was disappointed with the way a recent cancellation issue was handled.

I was initially informed that a missed class could not be rescheduled due to the four-hour cancellation policy, which I genuinely wasn’t aware of. The process of resolving the matter involved several back-and-forth emails before a goodwill exception was eventually made.

While I appreciate that the team ultimately accommodated the request, I feel the overall customer experience could have been better. Clearer communication of policies and a more flexible approach for long-standing customers would go a long way.

Overall, the classes themselves have been positive, but I hope the administrative side of the experience can be improved in the future.

I am so grateful to have found Delvis Basumatary Sir as my 8-year-old son Sanay’s guitar instructor through Talent Gum Institute! The online classes have been fantastic.
From the very first session, Sir has been an absolute gem. Even though it’s online, he keeps Sanay fully engaged with his perfect mix of patience, energy, and creativity. He makes learning guitar so much fun — using simple songs Sanay loves and constant encouragement. In just a few months of online lessons, Sanay has already learned basic chords, simple melodies, and is so proud to play his favorite tunes!
What stands out most is how caring and dedicated Sir is. He explains everything in a child-friendly way, never gets frustrated, and always celebrates even the smallest progress. The online format through Talent Gum Institute works wonderfully — smooth classes, great interaction, and Sanay looks forward to every session. He constantly talks about “Guitar Sir”!
If you’re looking for a skilled and wonderful guitar teacher for kids, especially through online learning, I highly recommend Delvis Basumatary Sir at Talent Gum Institute. He has made a huge positive impact on Sanay’s musical journey. Thank you, Sir! Keep up the amazing work! 🙏🎸
— Proud parent of Sanay

Extremely Disappointed with Coaching Quality and Customer Support
I enrolled my daughter in TalentGum's 1-year chess program and paid the full amount upfront based on assurances from their representative that I could discontinue at any time and receive a refund for the unused classes.
Unfortunately, the experience has been highly disappointing. At the time of enrollment, I was told that the teacher would remain the same throughout the course. However, the teacher was changed after just one month.
More importantly, after six months of classes, I have seen virtually no improvement in my daughter's chess skills. The coaching methodology and curriculum are extremely weak. Almost every class follows the same pattern—starting with similar puzzles and reviewing unfinished games. There is very little structured teaching on chess concepts, strategic thinking, move selection, or how to analyze positions effectively. The classes feel repetitive, unorganized, and lack a clear learning path.
Another major issue is the complete absence of parent-teacher interaction. Despite requesting multiple times for a discussion with the coach to understand my daughter's progress, TalentGum never arranged a parent-teacher meeting or provided meaningful feedback.
As a parent, I feel that I have wasted not only a significant amount of money but, more importantly, six valuable months of my daughter's time—time that could have been invested in a more effective learning program.
I have now requested a refund for the remaining unused classes, as was promised at the time of enrollment. However, TalentGum is refusing to process the refund and is not honoring the commitment that was made before I signed up. The matter is still unresolved, and I intend to pursue it until the refund is issued.
Based on my experience, I cannot recommend TalentGum's chess program due to the poor quality of coaching, lack of communication, and unsatisfactory customer support.

would like to share my experience with TalentGum regarding the course that I enrolled in.

Over the course of 24 months, I contacted multiple members of the TalentGum team, including Aranab Roy, Rishab, Kalpit Jain, and Arushi, in an effort to resolve my issue. Unfortunately, instead of receiving a clear resolution, I was repeatedly redirected from one person to another, with no one taking ownership of the matter.

In addition, I even reached out to the CEO through LinkedIn, hoping that the issue would receive attention. However, I did not receive any response or support.

While I was visiting India, I made an effort to visit the TalentGum office in Kolkata to discuss the matter in person. Despite this effort, I was unable to meet anyone who could help resolve my concern.

As of today, the entire amount that I invested in the course remains with TalentGum, and my issue remains unresolved. I am deeply disappointed by the lack of customer support, accountability, and communication throughout this experience.

I respectfully request that TalentGum resolve this matter at the earliest by addressing my concerns and processing the appropriate refund or settlement. I hope this issue can be resolved promptly and professionally without requiring further escalation.

Hello!
I am thankful to Astha for helping me with my query! She was very quick in responding back with a solution and that helped me solve the issue that I was facing.
Regards
Anshika Jain

My daughter has discovered a real interest in coding through TalentGum and the sir's expertise has played a big role in that. He is patient and makes sure my child has understood the concept properly before ending the session.

Update: TalentGum’s response does not reflect the complete sequence of events. I was initially informed by their support team that my missed class would be credited, and I have a screenshot of that communication, although I am unable to attach it here. Instead of trying to cover up mistakes or changing the explanation later, I hope TalentGum focuses on improving the consistency and quality of its customer support.

Original Post:
I have been a TalentGum customer for the past six months, and my overall experience has been disappointing.

The quality of the classes has not met my expectations, and the customer support experience has been even worse. I am currently dealing with an issue that has remained unresolved for more than two weeks. Despite multiple follow-ups, the support team continues to close the ticket without resolving the matter, forcing me to repeatedly explain the same issue.

Unfortunately, this is not the first time I have faced such problems. Over the past six months, I have encountered several support-related issues, and each time the process has been frustrating and time-consuming. At times, it genuinely feels as though my emails are not being read carefully, as the responses often fail to address the actual concern raised.

The most disappointing part is that I paid for the program in advance. Had I known that both the learning experience and customer support would fall short of my expectations, I would not have chosen TalentGum.

A learning platform should provide both quality education and reliable customer service. In my experience, TalentGum has failed to deliver consistently on either of these aspects.

Based on my experience, I would not recommend TalentGum to parents considering enrolling their children. I hope the company takes customer feedback seriously and makes meaningful improvements to both its classes and support processes.

THIS IS A FRAUD COMPANY!!!!!

ALL GOOD STAR REVIEW WRITTEN BY THEMSELF!!

They did not put classes on hold even after I requested. I sent multiple emails- for which the only response was "we acknowledge your email, our team will get back to you". But no proper response they dragged for 1 year. And finally said your classes have expired and no refund.

how can classes expire? I paid 450 CAD +tax which is more that 37,000 in Indian rupees and lost every thing. My kid only took 1-2 classes, in which the teacher only played you tube videos and asked kid to reapeat.

PLEASE STAY AWAY!!!

I was guided and helped by Harshita mam on my query. She adressed my issue very nicely. Thankful to her for making it convenient.

My issue is resolved and had good conversation with her and satisfied the way she discussed.

Had a query and it’s been solved without any hustle . Thanks to Harshita

Astha was promt to action my request

Demo class was very good. We got to see how the sessions actually work and how interactive the teaching style is. It gave us clarity and my son agreed to enroll.

*Negative reviews getting erased over night and fake positive reviews flowing overnight, great way to create unjustified brand name.*
My experience with TalentGum was disappointing, particularly when it came to customer experience and post-enrollment support.

The sales process creates certain expectations, but after payment is completed, the level of support often felt inconsistent. There were instances where classes started later than expected, communication was delayed, and some aspects of the program did not always align with what was initially promised during the enrollment process.

One of the biggest concerns was the way customer issues were handled. Instead of proactively resolving concerns and ensuring a smooth learning experience, it often felt like parents and students had to repeatedly follow up to get updates or solutions.

Proper and clear communication

Harshita tried her best to resolve the situation. Thanks to her efforts and dedication.

Harshita was very helpful with my concern. I wasn’t able to reschedule my daughter’s upcoming art class, but Harshita from customer service called and confirmed the cancellation. She also assured me that the class credit would be carried forward to a future session instead of being lost.

Astha addressed my query and actioned in a day. Had good experience.Thank you