The website could be a better experience. It's hard to know which items to choose from because there's no real reference - a video would help. Maybe show weights on pillows or something. Produc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Original Pillow was too firm for me. There was no softer option offered in a pillow of the same height as the Original so I returned it. The return was a hassle requiring multiple emails. I made... See more
Company replied
Having discovered Talatex pillows earlier this year, I have just ordered another four pillows for guests to enjoy when they stay with us. They are extremely comfortable, and soft enough that hey ar... See more
Company replied
3.9
Great
222 reviews
Replied to 39% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pillows are great so far
Pillows are great so far! I purchased 2 king sized premium talatex pillows, one in medium soft and the other firm. I wasn't sure which one I would prefer. I found the firm to be like trying to sleep on a dogs rubber chew toy. ,ero softness and far too hard. The medium soft, however was perfect for me, and my son loved the firm pillow so it worked out well!
2 December 2025
Unprompted review
Reply from Talatex
Hi ,
Thank you so much for sharing your experience — we’re thrilled to hear that you’re enjoying your Talatex pillows so far!
We’re especially glad that the Medium Soft version worked out perfectly for you, and that your son found comfort in the Firm one — what a win-win!
You're absolutely right — the Medium Soft option tends to meet the comfort preferences of most customers, while the Firm version is designed for those who specifically seek a higher level of support. That said, since this was your first time trying our pillows and you may not have been familiar with how our firmness levels feel, we’d love to offer you a one-time free exchange for the pillow that wasn’t the right fit.
If you’d like to take us up on that, please reach out to us at CustomerService@talatexhome.com
, and our team will be happy to assist you with the process.
Thanks again for your feedback — we’re always here to help!
Pretty good pillow
Pretty good pillow. Took a bit of getting used to it but now love it
1 December 2024
Unprompted review
Reply from Talatex
Hi ,
Thank you so much for your kind words!
We’re delighted to hear that you’ve grown to love your Talatex pillow — it’s completely normal for it to take a bit of getting used to, and we’re so glad it’s now providing the comfort and support you need.
Thanks again for choosing Talatex — we truly appreciate your support!
purchased the Soft–Medium Talatex…
purchased the Soft–Medium Talatex pillow after a long search for something that could properly support my neck and help with ongoing shoulder pain. Latex kept coming up as a good option, and Talatex had consistently strong reviews, so I decided to try it.
I started with one pillow to test it, and within a few nights I noticed a real difference. My shoulder cramps eased, my range of movement improved, and I was finally getting more comfortable sleep. That was enough for me to order a second pillow right away.
One thing to be aware of: there is an initial smell when the pillow first decompresses out of the packaging. It’s not pleasant, but leaving it to air out does the trick — mine cleared within about a week.
Overall, this pillow has genuinely improved my sleep and reduced my shoulder discomfort. I’m really happy with it and would recommend it to anyone looking for better support.
22 November 2025
Unprompted review
Reply from Talatex
Hi,
Thank you so much for your thoughtful and detailed review — we’re truly happy to hear that our Soft–Medium Talatex pillow has made a real difference in your comfort and sleep quality!
It means a lot to us to know that your shoulder pain has eased and that you’re finally getting more restful sleep. That’s exactly what we aim for with every product we make, and we’re honored to have earned your trust for a second pillow.
We also sincerely appreciate your honest feedback regarding the initial smell. You’re absolutely right — a mild latex scent is a natural byproduct of our materials, but it typically fades with proper airing. That said, we’re actively working on ways to minimize this further in future production so that the experience is even better from day one.
Thanks again for recommending us, and for helping us continue to improve through your input!
Perfect Night's Sleep.....
Having discovered Talatex pillows earlier this year, I have just ordered another four pillows for guests to enjoy when they stay with us. They are extremely comfortable, and soft enough that hey are not hard but firm enough that they support your head without it sinking into the pillow. The best feature about the pillow that we like is the fact that they remain so cool, and allow for a really good night's sleep. Well done Talatex!
28 November 2025
Unprompted review
Reply from Talatex
Hi ,
Thank you so much for your kind words and continued trust in Talatex!
We’re absolutely delighted to hear that you not only enjoy your own Talatex pillow but have chosen to order more for your guests — what a wonderful compliment! Our latex products are naturally breathable and supportive, helping to regulate temperature and provide restful, uninterrupted sleep.
Your recognition means the world to us, and we’ll continue working hard to ensure every Talatex product lives up to the trust you’ve placed in us.
Wishing you and your guests many more perfect nights of sleep!
Best latex pillow
Superior support and amazing pillow. Best pillow in the world. The materials and quality are luxurious. In the morning you wake up full of energy and without neck pain. I consider Talatex to be the best latex pillow brand in Europe in terms of price and quality. I have 4 more latex pillows, some cheaper and some more expensive than Talatex, but the Talatex Premium Pillow is the best, so I recommend this brand as a must-buy.
21 November 2025
Reply from Talatex
Hi ,
Thank you so much for your glowing review!
We’re truly honored by your words and thrilled to hear that the Talatex Premium Pillow stands out as your favorite among all the latex pillows you’ve tried — that means the world to us. Knowing that our product brings you better sleep, neck support, and morning energy is exactly what we strive for.
Your recognition of our balance between quality and value in the European market is incredibly encouraging, and we’ll continue doing our best to live up to the trust you’ve placed in us.
Thank you once again for recommending Talatex — we’re so grateful to have you as part of our community.
Losing the will to live trying to…
Losing the will to live trying to return the latex mattress topper, which is about as hard as a rock. You have to somehow reuse the massively cellotaped plastic bags it comes shrink wrapped in and then they don’t include the straps you need to tie it up with. A replacement bag is £10. It’s been weeks and counting. They also sent me the wrong pillow and want me to jump through 1000 hoops before resolving that. They say that just because something says it’s one thing on the box doesn’t mean it’s that inside … okay then. Seems like I’m going to have to contact my bank to get my money back.
24 November 2025
Unprompted review
Reply from Talatex
Hi ,
We’re truly sorry to hear about the difficulty you experienced with returning the topper and the issue with the pillow you received. This is far from the experience we want our customers to have, and we fully understand how frustrating this must have been.
We’ve now taken over your case directly and are pleased to confirm that a full refund has been issued. We’re glad that we were able to reach a positive and friendly resolution together.
Thank you for sharing your feedback — it helps us continue improving our processes so that situations like this don’t happen again. If you ever need further assistance, we’re always here to help.
Very Satisfied.
I purchased a medium pillow to replace a firm pillow that was just too firm. The medium pillow is exactly what I was looking for. I like the fact that I was able to extend my warranty. My pillow arrived quickly. Pillow quality was what I expected. I will buy again.
19 November 2025
Unprompted review
Reply from Talatex
Hi,
Thank you so much for your kind review — we’re really happy to hear that you found the perfect match with our Medium pillow!
We’re also glad to know your pillow arrived promptly and met your expectations in both comfort and quality. It’s great that you took advantage of the extended warranty as well — your satisfaction and peace of mind are always important to us.
As for the Firm version, you’re absolutely right — it’s designed specifically for customers who need extra support due to personal preference or orthopedic needs. We’re pleased that you were able to explore the options and find the one that suits you best.
Thanks again for your support — we look forward to serving you again in the future!
Finally found my cozy marshmallow pillow
If you are looking for a truly incredibly cozy pillow that is as fluffy as a down pillow but does not require shaking, the Premium Latex Pillow is the right choice.
The delivery time was a little long at two weeks, but that's because it really comes from Thailand and isn't kept in stock, which is important for latex products. The Queen Premium Pillow is super soft and provides good support, even for the neck. It's like sleeping on a marshmallow that cradles your head and provides excellent pressure relief. Although it is higher than regular pillows – the information on the website is correct – it suits me well as a side sleeper. I would buy it again despite the slightly higher price and am happy to recommend it to my friends.
5 November 2025
Unprompted review
Getting a second one
I bought the standard pillow and while I love it, It is a tad too lofty for me. I considered returning it to get the flat one, but I reached out and they said I could have a sizable discount so I’m keeping it and buying another one! Win-win.
19 November 2025
Unprompted review
Reply from Talatex
Hi,
Thank you so much for your kind words — we’re thrilled to hear that you’re loving your Talatex pillow and found a solution that works perfectly for you!
Our goal is always to help customers find the pillow that truly suits their individual sleep needs, and we’re glad we could offer a flexible option to make that happen. It’s wonderful to hear you’re keeping your original pillow and adding a second one — definitely a win-win!
We truly appreciate your support and will continue working hard to improve our products and services even further.
frustrating
frustrating! i have emails in my inbox suggesting i purchase another pillow and use the 12% discount code. When i put that in, it says "already used". if it only allows 1 per shopper EVER, why keep emailing me with it? I'm trying to exchange a pillow now and its a labor intensive process. I will be livid if return shipping is more than the $20 they "allow" for return shipping.
18 November 2025
Unprompted review
Reply from Talatex
Hi,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about the frustration caused by the discount code issue — we completely understand how this could be confusing, and we sincerely apologize for the inconvenience.
Please rest assured, it was never our intention to mislead anyone. This was an unintentional system limitation, not a deliberate action. We'd be more than happy to manually apply the discount for you or issue you an alternative promo code to make things right.
Additionally, we take your concerns about the exchange process and return shipping allowance seriously, and we are actively working on simplifying the return experience for our customers.
If you're open to reconnecting with us, we’d love the chance to assist further and ensure you feel supported every step of the way. Please contact us again at customerservice@talatexhome.com
— we’re here to help.
Very helpful customer service
Very helpful customer service, didn’t get on with my pillow so I got an exchange, with great advice.
7 November 2025
Unprompted review
I got the standard size and medium…
I got the standard size and medium feel. It is a little on the firm side but hopefully it will probably hold up for years due to that.
16 November 2025
Unprompted review
Reply from Talatex
Hi,
Thank you so much for your feedback! We're glad to hear you've chosen the Standard size with Medium feel — while it may feel a bit firmer at first, you're absolutely right that this firmness contributes to long-term durability.
All of our latex pillows are made with high-quality natural latex and are designed to provide lasting support and comfort for years. Please feel free to reach out to us at any time during use — if you encounter any issues or need adjustment advice, we're always here to help!
Warm regards,
Talatex Customer Experience Team
📩 customerservice@talatexhome.com
Absolutely perfect
The item arrived very well packed and on time.
The item itself is well made and exactly as requested in its size,its firmness and style.
After nearly a week of use it has proved remarkable in its benefits. My neck is held in line with my spine, especially noticeable when I sleep on my side. I have no neck pain or headaches in the morning.
When I accumulate some money in the future, I will be buying a second pillow of the same.
They are expensive for a pillow but it is a full top quality latex and the benefits are well worth the price. I am more than pleased with my purchase. Thanks
22 October 2025
Unprompted review
I only wish I had read the reviews…
I only wish I had read the reviews before I placed the order. The pillows I purchased were hard as a brick. I initiated a return. They told me to wait patiently for a merchant review of my request. Then they ghosted me. Do Not buy from this vendor.
20 October 2025
Unprompted review
Reply from Talatex
We’re truly sorry to hear that you were disappointed with your experience, and we genuinely regret that our product didn’t meet your expectations.
At Talatex, we aim to provide high-quality natural latex pillows that suit a variety of firmness preferences, but we understand that comfort is highly personal. We also want to sincerely apologize if you felt ignored during the return process — this is never our intention, and we’re committed to improving our response times.
If your return request was not properly processed or you didn’t receive a follow-up, please reach out to us directly at CustomerService@talatexhome.com
with your order number, and we’ll prioritize resolving this immediately.
We value all feedback, even the critical ones, as it helps us grow and serve our customers better.
Avoid
Note: The response from Talatex below is a lie. At no point was I offered compensation for a delayed delivery. Avoid this company. They can't be trusted.
Avoid! Their customer service takes weeks to get back to you, is totally incompetent, and then will stack up all sorts of charges on your returns. In total it took me two months to get from my first email to them starting a return to the product actually leaving my house. They charged me 70 GBP for the return (after trying to charge me 100) on a 266 GBP product.
10 October 2025
Unprompted review
Reply from Talatex
Hi,
We’re truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your experience. Please allow us to clarify a few key points to address the misunderstanding.
Regarding the return shipping charge, the reason the cost was higher than expected is because the returned mattress was not packaged according to the guidelines we clearly provided prior to return. The improper packaging caused the parcel to exceed standard shipping dimensions, leading to a significantly higher fee imposed by the courier — not by Talatex.
We want to emphasize that this charge was not intended as a penalty, nor did Talatex profit from it in any way. In fact, despite the error, we shared part of this unexpected cost with you, as a gesture of goodwill and customer care. This is not a required practice, but one we chose to undertake to help resolve the matter fairly.
We understand how frustrating delays can be, and we sincerely apologize if our response time did not meet your expectations. Please know that we’re continually working to improve our service processes and communication speed.
We value all feedback, and your case has already helped us reinforce the importance of return packaging instructions with future customers. If you’re still open to further discussion, we’d be happy to revisit your case — your satisfaction matters to us.
Nicely delivered in box
Nicely delivered in box, no particular smell for the latex.
Excellent confortable pillow.
23 September 2025
Unprompted review
No reply for email/ Whatsapp/ online…
No reply for email/ Whatsapp/ online chat regarding my enquiry about the return
2 October 2025
Unprompted review
Reply from Talatex
We’re very sorry to hear that you haven’t been able to reach us and truly apologize for the frustration this may have caused.
At Talatex, we strive to respond to all customer enquiries in a timely and professional manner, whether via email, WhatsApp, or live chat. If we missed your message or if there was a technical issue in communication, that is absolutely not the experience we want you to have.
To help us assist you right away, could you please email us directly at CustomerService@talatexhome.com
with your order number and return request details? Our senior team will prioritize your case and follow up promptly.
Thank you for bringing this to our attention — we’re taking your feedback seriously and working to improve our responsiveness across all channels.
Email offer saying 50% off, yet you can't get that offer
They keep sending emails saying all the items are up to 50% off yet when you click through the maximum I can find is up to 12% so a very disingenuous click bait false advert. I have emailed asking of how to get the 50% they keep on mentioning and had no reply.
Does not add great credibility to the company sadly.
27 September 2025
Unprompted review
Reply from Talatex
Thank you for reaching out, and we sincerely apologize for the confusion and frustration caused by our recent promotional emails.
We understand how misleading it must have felt to see a “50% off” headline and not be able to find such discounts on the website. Please allow us to clarify:
The “up to 50% off” message refers to selected clearance items or limited-time promotional bundles, which may not include all products — especially newer or premium models. We acknowledge that this may not have been clearly explained in our emails, and we’re actively reviewing our messaging to ensure better transparency going forward.
We're also truly sorry if your previous inquiry went unanswered. That is not the standard of service we aim to provide, and we take your feedback seriously.
If you're still interested in making a purchase, we’d love to offer you a special discount to make up for the experience. Simply reply to this email, and we’ll be happy to share a personalized discount code with you.
Thank you again for your patience and understanding. We’re here to help if you need anything further.
Excellent pillow
Excellent pillow. This is my second purchase and couldn’t be happier. Easy to purchase and smooth checkout process and super fast delivery. Very good quality and I used to get a sore ear from sleeping but this latex pillow is a dream to sleep on so thank you.
26 September 2025
Unprompted review
Order not received
13 September 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.