I had a very disappointing experience with Takeaway. I placed and paid for an order worth around €30. I was at home the entire time, monitoring the app and waiting near the door when... See more
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Guys, im asking you to plase tell your gelivery heroes to deiver food in good state. i love your services, and i appreciate it, but to be honest i dont like when my pizza is destroyed or shakes are ev... See more
Gone to complete shit since a recent change in the routing system took over the routing. Delivery times incredible inaccurate. Counts down to 1 minute a dozen of times just to go back up to 10 minutes... See more
Company replied
I call this site a fraud. About 10% of transactions fail using a voucher code thereby rendering the code invalid. Trying again says the code has already been used. No answer from support. Don’t use... See more
Company details
About Takeaway.com/belgium
Written by the company
Written by the company
- Contant bij bezorgen of online betalen met Bancontact-MisterCash, PayPal of creditcard
- Prijsgarantie op alle gerechten!
- Eten bestellen via de app
- Bestellen bij 1500+ bezorgrestaurants met echte beoordelingen
Contact info
Tour & Taxis - Havenlaan / Avenue du Port 86c, 1000, Brussel / Bruxelles, Belgium
- Fax: +32 (0)2-375 99 43
- be@takeaway.com
- takeaway.com/be
You should know
3.0
Average
17K reviews
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Bad app and very bad helpdesk very…
Bad app and very bad helpdesk very difficult to contact with no active order and when you finally are able tot contact them they are very Rude and disrespectful and it's never they're fault.
Other simular compagnies are much, much better.
I guess Takeaway wants to win the price of wordt Company of the century.
5 July 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We ordered food from a local…
We ordered food from a local restaurant, which initially was supposed to be delivered in around 30 minutes. The expected delivery time kept changing and increasing. After 1.5h I called the restaurant and they confirmed there were no Takeaway drivers available and the next one was going to arrive in 20 minutes. After 20 minutes, the waiting time was still 10 minutes on the app and not changing. I had to go and get the food myself. When I arrived at the restaurant, the Takeway driver was there looking at his phone, while my order could not be delivered because another very big order was supposed to go at the same time and was still being prepared. UNACCEPTABLE and AWFUL commincation from both Takeway and restaurant. When complained directly to Takeaway, they could only refund the delivery fee and made no effort to compensate for the incovinience of having to wait over 2 hours before having to go pick up my food myself.
UNACCEPTABLE CUSTOMER SERVICE!!!
8 June 2024
Unprompted review
Reply from Takeaway.com/belgium
Hi Irene,
We're sorry to hear about your order not being handled correctly. Our customer service let us know they treated your request by mail, and you can of course contact them again on be@takeaway.com if you have any follow-up questions.
Kind regards,
Takeaway.com
I ordered few days before on my…
I ordered few days before on my journey, i received on time delivery, that's help me to caught my train on time.
11 January 2024
Unprompted review
top top top top
27 April 2024
It took over 2 hrs to deliver my food
It took over 2 hrs to deliver my food! Ridiculous and very poor service!
3 May 2024
Unprompted review
Best in the world!!!!
27 April 2024
Takeaway for me is good on their client…
Takeaway for me is good on their client coz like me if i have complaint they directly give a solution to the problem and that’s what i like about them. Keep it up!
17 April 2024
Snel en superlekker!
13 April 2024
Scammers!!
Order got cancelled just before the delivery time and I won’t be receiving a refund.
Please use one of the genuine platforms out there and stay away from takeaway
17 February 2024
Unprompted review
IT IS SO COOOOOOOOOOL!
20 January 2024
User-friendly but real-time information is wrong
I like the app because ordening food is very easy.
The problem I have is that the estimated delivery time is not correct most of the time, sometimes the status of the delivery is wrong.
11 January 2024
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