T1 Payments 

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See what reviewers are saying

Rated 1 out of 5 stars

We used this company for a over a year. They retained a % of the funds received as "reserves" but after closing our account, they said it would take approximately 10 months to receive our final payme... See more

Rated 1 out of 5 stars

Closed my account unexpectedly, chased them for 5-6 days about a missing payout and then received a notice of closure "for reasons outside of T1 Payments control your account is terminated". They a... See more

Rated 5 out of 5 stars

I own my own Kratom business. I was recommended t1 by around 6 other business owners. I was hesitant as I have been burnt by an overseas processor that ended with me loosing thousands. I have now be... See more

Rated 1 out of 5 stars

Give the money back that u have blocked without any reasoning. You are unreasonable beings, every time there is proof provided to you (which you also ask for), you make sure to come up with a differen... See more

Company details

  1. Financial Institution

Written by the company

T1 Payments offers same-day merchant accounts, flat-rate credit card processing, and liberal underwriting merchant services for new, established, experimental, or traditional e-commerce businesses.


Contact info


Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you T1

Thank you T1 team!
Everything is great with T1. Alexander, Hector, Elisabeth, Jose, Chris, (plus others whom I might have missed from T1 team) are awesome people. It is too bad I can only give 5 stars otherwise I would have given 6 stars to all of you

Thanks and hope we are in for a long term business relationship. Cheers!

24 February 2021
Rated 5 out of 5 stars

great!

Hector, Jaun, and the rest of the team were excellent. Great communication and got us set up safe & fast. Some of the best customer support I've had!

21 January 2021
Rated 4 out of 5 stars

Hi there,

Hi there,
T1 has been patient and helpful throughout the process.
As a non technical person whose simultaneously busy with a bunch of other challenges Ive found the process a wee bit challenging, but Daniel got me there in the end.

9 January 2021
Rated 5 out of 5 stars

Best team Ever

Best team Ever, been in merchant services for over 20+ years , definitely best crew i have ever worked with !!!

Brian West

8 January 2021
T1 Payments logo

Reply from T1 Payments

Thank you so much Brian for your kind review! We really enjoy working with you as well!

Rated 1 out of 5 stars

Unreasonable beings that always want to come up with new ways of blocking/taking your money

Give the money back that u have blocked without any reasoning. You are unreasonable beings, every time there is proof provided to you (which you also ask for), you make sure to come up with a different reason every time. Too much time wasted with you. I encourage everybody to make the formal complaints towards the authorities so that companies like this will disappear

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Of all the services we have ever used…

Of all the services we have ever used and this includes services that are not merchant or banking related, T Payments is the most pleasurable to work with. The support team always gets back to us quickly with accurate information and they always help us to achieve the desired result. We work a lot with Giancarlo Campodonico, and he is always knowledgeable, helpful, and eager to get things done for us. I just can't say enough about how well managed T Payments is and I highly recommend it to any business looking for a superior Merchant Processing experience.

10 December 2020
Rated 5 out of 5 stars

These guys were really easy to work…

These guys were really easy to work with. It was nice that I got to talk to the VP of Business Development, let her know about some of my concerns and she explained them and helped me out. They wanted my business and showed it...and didn't try to scam me (which is easy in this industry). Loved working with them, referred a few companies their way...and glad I met them.

16 November 2020
Rated 5 out of 5 stars

Finally a legitimate Kratom processor

I own my own Kratom business. I was recommended t1 by around 6 other business owners.
I was hesitant as I have been burnt by an overseas processor that ended with me loosing thousands.
I have now been processing for almost a year. My business has grown by 40% since adding t1 to my check out. Jason in the Las Vegas office has been amazing, answering all my questions promptly. Thank you for finally giving the kratom vendors a legitimate solution.

28 October 2020
Unprompted review
Rated 5 out of 5 stars

T1 are setting the standard in the high risk industry

I am a partner of T1. I have been in the high risk business for many years. My clients are long standing and have in the past dealt with fraudulent experiences leaving them out of pocket 10's of thousands. I therefore am very careful where I place my clients.
I finally have a reliable, solid solution where I feel confident in the integrity of the company and its employees. EVERY single client has been very happy with the exceptional service they have received. Any minor issues have been addressed immediately and promptly. Which have been so few and far between.
They are are the bonified and legitimate processer so many have been waiting for in a long time. Certainly an industry benchmark and a standard setter. Thank you T1!

28 October 2020
Unprompted review
Rated 5 out of 5 stars

Helpful & Patient

During the approval and onboarding process everyone at T1 was helpful, understanding, and patient. I highly recommend.

23 October 2020
Rated 1 out of 5 stars

They wasted weeks of my time

They wasted weeks of my time. not recommended.

25 September 2020
Unprompted review
T1 Payments logo

Reply from T1 Payments

Dear Kayden,

At T1 Payments , we pride ourselves on thorough and transparent underwriting, and we maintain extremely high standards for approval. While we apologize that you are dissatisfied with our decision regarding your application, we feel very strongly that we made the best decision for our business.

Thank you!

Rated 5 out of 5 stars

So far very satisfied with T1

So far very satisfied with T1. Everyone has been very helpful and professional which is more than I can say about a lot of merchant accounts I've used in the past. My only complaint would be the 10% rolling reserve and of course the ridiculously expensive rates, but that is expected in this industry. Hopefully, T1 will be a permanent solution for us. :-)

19 August 2020
Unprompted review
Rated 5 out of 5 stars

T1 are an outstanding

T1 are an outstanding, thoroughly professional company. We were given comprehensive support and a seamless integration. They’re really great, friendly, helpful people too. They were extremely patient and understanding of our specific needs. It was an absolute pleasure working with them.

27 July 2020
Unprompted review

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