T11 Tyres Reviews 25

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I used T11 twice before and was very pleased. However, this week I tried to book an appointment and I was told it wasn't possible. They said I had to be available all day and wait for their call!! I c... See more

Company replied

Rated 5 out of 5 stars

After discover a flat tyre at 6.30am I rang T11 who came just over 2 hours later. All fixed and sorted in 20 minutes. John was very polite on the phone dealing with my query and the mechanic (sorry di... See more

Rated 1 out of 5 stars

Wanted to charge me £300 to come out and fit a new tyre. Bush tyres charged me £195 and came out after 2 hrs. Don’t go to these guys, go elsewhere. Edit: Instead of engaging with me regarding m... See more

Company replied

Rated 5 out of 5 stars

Excellent service good competitive prices. Excellent customer care, my daughter's car got a flat just as she got to work they were on site changing the tire 1hr later. The mechanic was very good & v... See more

Company details

  1. Tire Shop

Information provided by various external sources

Tyres fitted at home or work


Contact info

3.6

Average

TrustScore 3.5 out of 5

25 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

I used T11 twice before and was very…

I used T11 twice before and was very pleased. However, this week I tried to book an appointment and I was told it wasn't possible. They said I had to be available all day and wait for their call!! I can't sit around for a whole day and wait for a call. This was urgent (hence why I called) but they said they didn't have any availability for a week. I asked about Saturday and they said they no longer make appointments on Saturdays. This is an impossible service. Please go back to what you were 2 years ago.

28 March 2026
Unprompted review
T11 Tyres logo

Reply from T11 Tyres

Hi Carina,

Thank you for taking the time to leave us a review, unfortunately what you have stated in your review isn’t exactly true so we would like to leave our side of the story for if anyone was to read this.

First of all you have only used us once, and that was in 2022 and things were very different back then, which I think we can all agree on?

Secondly you originally called us out of hours on a Wednesday evening in regards to a slow puncture and was trying to get booked in for an inspection, as this wasn’t classed as an emergency you was offered a callback for the next morning to arrange an appointment, you agreed to this as again you stated it was not an emergency.

When we called you back just after 9am the next morning we advised you that our next available date for a puncture repair/inspection booked in appointment was Monday which you replied with “what about Saturday?” If we had available bookings for the Saturday we would have offered you a booking for Saturday?

You then asked if we could book you in for after 4:30pm on Monday which isn’t how our booking system works, with all bookings we can get you booked in for the agreed day, eg Monday (and yes it’s classed as an all day appointment) but we did inform you that you would receive a call between 9-9:30am (like you did for the callback) from the fitter advising you what time they can be with you on that day. We don’t expect you to sit around all day just waiting for us to turn up and we have been strongly praise for our good communication in other reviews.

Lastly, you then called us back on Saturday afternoon asking us where we was as you was booked in with us for 1pm and it’s now 1:30pm and no one was there (one of the reasons we don’t give out times as delays happen often) we informed you that you wasn’t booked in with us and whoever you booked in with clearly doesn’t keep their customers informed on the day like we do.

But we do hope you got everything sorted with the company that was meant to have you booked in and if you ever require our services please feel free get in touch with us.

Rated 5 out of 5 stars

Fast reliable service

After discover a flat tyre at 6.30am I rang T11 who came just over 2 hours later. All fixed and sorted in 20 minutes. John was very polite on the phone dealing with my query and the mechanic (sorry didn’t get his name) was polite and professional. I would recommend this company to others.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service, very accommodating and friendly

Reached out to T11 Tyres after getting a puncture/flat, arranged a convenient appointment for replacing 2 x tyres - two birds one stone scenario - great service, very accommodating and friendly, will use again and recommend to others. Thanks Jordan!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have used T11 tyres for many years now and have always received excellent service, price and above all reliability.
I would highly recommend them.

Brilliant.

27 November 2023
Unprompted review
Rated 1 out of 5 stars

Awfully expensive, there are cheaper tyre places.

Wanted to charge me £300 to come out and fit a new tyre. Bush tyres charged me £195 and came out after 2 hrs. Don’t go to these guys, go elsewhere.
Edit: Instead of engaging with me regarding my experience with them, T11 tyres complained to Trustpilot regarding me mentioning Bush Tyres and tried to get the mention of Bush Tyres removed from my review. I may have to edit my review in-line with Trustpilots request but still think it’s important to note that, as a customer, Bush Tyres were more polite and £105 cheaper than T11 tyres.

Edit: In reply to T11 Tyres.
Firstly, I didn’t spend the phone call swearing, that is a base lie.
Secondly, Idon’t have an account with Bush tyres.
Thirdly, T11 tyres obviously don’t know their own industry as Bush tyres do indeed do after hours call-outs and are STILL £105 cheaper than T11 tyres regardless of the lies and excuses they make.

24 October 2023
Unprompted review
T11 Tyres logo

Reply from T11 Tyres

Mr S Thornton

Thank you for changing your review to meet the guidelines of TrustPilot, we have seen you’re not happy about having to do this as you have also left TrustPilot a 1 star review.

In regards to our 1 star review from you we would just like to make a few points so any potential customers reading this can see both sides of the story.

1. The main point being your experience of using us and the whole bases of the review is on a 30 second phone call you had with us where you spent the majority of that time swearing at us down the phone in regards to the price.

2. The second point I would like to make is with emergency mobile tyre fitting (which this was as it was 10pm on a Tuesday night) it’s not always one price fits all jobs as it has many factors involved, for example where the fitting is currently, where the tyre is and where the customer is, with this in mind please see our T&Cs SECTION 31 - REVISED ETA & COSTS WHEN REQUOTING - We understand that some customers will want to phone other companies or look at other options before deciding to book our services, with this in mind we try to keep to the original quotation wherever possible, when quoting a time it is based on work booked in at that point and the location of the fitters to the tyre needed and customers location, after ending the phone call and us receiving the next booked in job your quote may become invalid if other work is taken on, with this in mind we can only hold a quote for a short period after the call ends, this will be a maximum of 30 minutes, after this time all work will need to be requoted as the location of the fitters may change and this will be reflected in the revised quote, also due to stock and purchasing out of hours prices will be requoted at this time also to prevent no stock being available at the original price quoted before. You can find these on are website.

3. If you’re a regular customer of the company you ended up using as “They do all the tyres at my truck company and they do a great job on my tyres on my Mercedes SLK” I would expect them to do you a cheaper price as you’re a regular customer of theirs?

4. To our knowledge the company you used do not provide an out of hours service for non account holders.

Thank you

Rated 5 out of 5 stars

Excellent perforación and quick…

Excellent perforación and quick service.
Myself and the kids were stranded on the A1 with a blow out.
The AA service were hopeless.only offers me a lift to the nearest services. T11 came 10 mins quicker then the AA anyway. Brought and Safely refitted a brand new tyre. Checked it and I was on my way. It could have been so much worse on a Friday night in rush hour. And much cheaper than I imagined given the circumstances.

The fitter was very professional and took into account the safety and security of my young children.

Thank you so much. Defiantly use them again -although I hope I never need to.

25 June 2022
Unprompted review
Rated 5 out of 5 stars

DON’T GO ANYWHERE ELSE FOR TYRES!!

DON’T GO ANYWHERE ELSE FOR TYRES!!! THIS TYRE COMPANY IS EXCELLENT.

I had a flat tyre due to a puncture near where I live. It was a Sunday so places to go were limited. I tried a well known tyre company having limped my car to there depot. They were very unhelpful saying they were fully booked all day. With that I managed to limp my car back home and was concerned about getting the tyre repaired and not wishing to drive the car again. Thankfully, I stumbled across T11 tyres and contacted them immediately. From the start they were very helpful and accommodating. They offered to come out the same day but stated that as I was already home and safe it would be cheaper for me to wait until the next day as it would be a lot cheaper for me. I decided that this was the best option and agreed to arrange for the repair to be done on the Monday morning. At exactly 9am I received a call from a very friendly lady at T11 tyres who informed me that someone one would be able to do the repair that morning. She also gave me two prices one to repair the tyre and the other to replace it. Both prices were very reasonable. The next thing I received a call almost immediately afterwards from a man called Darren who stated he would be with me within 40 minutes. He arrived very promptly and completed the repair within 30 minutes. Darren was very friendly and approachable and explained very thing very clearly to me. Darren was from the Boston branch of T11 tyres and I cannot recommend this company highly enough. The whole service from start to finish was first class. If you live in Lincolnshire do not go anywhere else apart from this company if you need your tyres repaired or replacing. I would describe them with one word BRILLIANT!

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Used T11 tyres a fair few times and…

Used T11 tyres a fair few times and they never seem to dissapoint, amazing service very quick response time .
Amazing communication and jordan is so polite and professional it's unbelievable.
Prices are always spot , won't use any other company as T11 are just perfect

6 August 2021
Unprompted review
Rated 5 out of 5 stars

New Tyres sorted quickly 🌟

Highly recommend. New tyres quickly sorted at competitive prices. Really impressed with being kept upto date with estimated time of arrival. Perfect!

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Had a breakdown an hour away from our home and after a poor service from the AA we came across these on google and to our surprise they were able to come out to us within a reasonable time out of hours on a Sunday evening to help us get back on the road. Thank you

14 September 2020
Unprompted review
Rated 5 out of 5 stars

Quick response and job carried out

Quick response and job carried out within 24 hours! Ended up needing 2 repairs instead of new tyres which was a bonus!
Highly recommend

14 May 2020
Unprompted review
T11 Tyres logo

Reply from T11 Tyres

Hi Abbie, Thank you very much for leaving a review and we’re happy you are happy with the work carried out

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