Frequent and long lasting outages
20 November 2025
Unprompted review
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Company details
Written by the company
Wir kümmern uns zuverlässig um die digitalen Bedürfnisse unserer Kundinnen und Kunden. Wir bieten eine Alles-aus-einer-Hand-Versorgung mit Internet, Telefon und TV.
Contact info
Erzbergerstraße 1, 39104, Magdeburg, Germany
- 0800 40 33 333
- kundenservice.media@synvia.de
- synvia.de
2.0
Poor
131 reviews
Replied to 40% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The worst Internet provider ever
The worst Internet provider ever. Doesn't work 3-4 days per month. They have a monopoly at our building and we can't switch. Total incompetent!
15 October 2025
Unprompted review
Reply from SYNVIA media
Hello Aleksandr, thank you for your feedback, and please accept our apologies for the delayed response. Experiencing outages 3–4 days per month is definitely not normal, and we would like to investigate this issue further. However, we were unable to find your account in our system under the name provided. Please contact us via email (kundenservice@synvia.de) using the subject line 20251015_ Aleksandr, so we can check your connection and work on a solution as quickly as possible. Thank you for your understanding. Best regards, Your SYNVIA Team
worst internet ever i am stuck with it…
worst internet ever i am stuck with it because where i live they only provide this company the internet goes off at the worst possible time when you are gaming
25 February 2025
Unprompted review
Would not recommend this provider to…
Would not recommend this provider to anyone! It’s complete failure. Unfortunately, due to cable ownership changes in my home I had no options at all and that’s the only one company offering internet, otherwise I would not sign up any contract.
1. Customer support is pointless, they literally cannot help in any way, every time there is an issue- there is no option to “restart” from their side, just wait for tech guy, which might come, might not come to you
2. There are constant issues with internet, it’s just disappearing for hours during the day. Right now they left customers without internet at all for 3 days.
3. When you even send requests via website- you receive no reaction and have to call, after call you have to check again with them as customer support might just do not put your request down
4. No 24/7 support. If your system is that no stable - provide immediate support options, not that people wait for almost 24h for any reaction from your side
20 February 2025
Unprompted review
Worst provider ever
Worst provider ever. When you call Customer Service they hang up on you after 5 seconds while you look for your Customer Number.
Frequent interruptions that take a whole day.. and then they just send you an apology email.
22 December 2024
Unprompted review
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