Synchronybank Reviews 1,873

They will close your account without notice or warning. I had their Mastercard as one of my main cards, the one that replaced the eBay card. Everything was fine on my end, and then they suddenly closed it. I was told it was due to return payments, but as far as I was aware all my payments were going through fine, and I got no alert or notice there was an issue. The agent told me there was nothing they could do to reopen it, but I was welcome to apply for a whole new card. I do not want a new card with a place that will suddenly close accounts without notice, and then refuse or be completely unable to help, regardless of the circumstances. Even if the fault does not lie with the card user. Synchrony does not care, nor do they value our business, regardless of what they claim.

Prefer to give zero! QVC credit card through Synchrony. Promotion for 9 months no interest…but they don’t apply payments to that promotion and say I don’t have one. Impossible to call….will not let you speak to a person. FINALLY after 5 minutes with the robot, sent me to a person. To apply payments to the promotion balance, you have to call and REQUEST it! But can’t reach a person. When I finally got one she asked me how much I wanted to pay and honestly I had no idea! She gave me the amount to pay to avoid interest. THAT IS THE ONLY WAY TO PAY THEM! Do not use this so called service!

This bank if absolutely horrible. I was never late on payments, and even paid off my balance in full. They reported me as being delinquent on the month I paid them off, and listed my account as a Charge Off.

DO NOT DO BUSINESS WITH SYNCHRONY!!!!!

I've learned my lesson, never again. scum bag company.

I have several accounts with Synchrony and never had ANY issues until the last few months. I have always paid my bills on time, never missed a payment and have even paid accounts off by the next bill. One by one they started closing my accounts which has hurt my credit rating. When called they said it was because of what's on my credit report. I have pulled my credit report and there is nothing negative. I only found out about the one account getting closed when I went to use my card. The embarrassment was horrific! When I called, I got the run around then finally was told account was close. I asked why? they said due to negative things on credit report (which I did not have). I asked about my other accounts with them they said there was no issues HMMM!! Then two more accounts got closed. I only have two still opened and even with a zero balance when I went to charge on it, they lowered my credit limit on both causing one of my cards to decline! I will pay my accounts off and NEVER USE THEM AGAIN EVER!!! I am also contacting the vendors who use them and let them know I will not shop in their stores as long as they use Synchrony Bank. What a SCAM this is!

Even though I paid my account off as directed by your Customer Service Rep before final due date that I was charged an additional $45.81 in interest. No one would waive this. I paid this additional charge and I will now be closing all 3 of my accounts. Unethical.

If I could give ZERO stars I would. Closed my account then offer to try to increase my credit limit they just decreased without even a warning or word to me. Humm…. Let’s think on this… I told you to close my account if you could not fix the mess your business caused. Then you all tried to keep my business by and increase after you closed the account. Amazing that didn’t work. Unethical behavior for a business.

They will decrease your credit out of the blue, right when you start to make real progress paying down debt. When you confront them about it, their excuse doesn't even make sense. Then your credit score drops. Do not get a credit card with this bank. They have done this to me twice now, and I've seen/heard other talk about the same experience. Worse yet, I've seen/heard others discuss having their accounts closed for no reason.

WARNING: Be Extremely Careful With CareCredit

🚨 I made every required monthly payment and was NEVER late. Yet after the promotional period ended, CareCredit charged me $2,254.15 in interest in a single transaction.

💥 BAM! Over $2,200 added at once.

What makes this even worse is that I was also charged $111.33 for Card Security, a product I do not recall knowingly authorizing or requesting. Customers should carefully review their statements for add-on products and fees.

⚠️ WARNING TO ALL CUSTOMERS:

Making your monthly payments on time does NOT necessarily protect you from massive deferred interest charges.
If the promotional balance is not paid in full by the expiration date, CareCredit can charge interest retroactively from the original purchase date.
Review your account for optional products such as Card Security and verify that you actually requested them.
Keep track of your promotional expiration dates yourself—do not assume regular payments are enough.

I used CareCredit for healthcare expenses and paid my account every month as agreed. Being hit with a $2,254.15 interest charge despite making payments feels unfair and misleading. Then seeing an additional $111.33 Card Security charge only added to my frustration.

🚩 Read the fine print carefully before signing up.
🚩 Monitor every statement.
🚩 Know exactly when your promotion ends.

1 Star. Would not recommend. There are better financing options that are more transparent and customer-friendly.

Added some sort of fee I did not want. Fraudulent behavior from them.

they need to stop charging high interest rates and start working with people my bill hasnt went down in two years available balance keep going down without using card they should lower balance after every payment

Synchrony feels the need to charge a paper statement fee of $1.99. That should be a part of doing business. I have reasons not have email based statements. Then try customer service. Virtual Assistant? That's what they call their useless software chat! Only thing it can says is Oops. If that's AI, it was modeled after the management of Synchrony Bank. I'm tired of having a descent credit card with vendor only to have them switch to Synchrony. I don't know what Synchrony offers these companies from a descent bank to their bank, but I keep cancelling the cards that switch. I've decided to now keep the card and not charge anything with it, Synchrony can keep it on the books until hell freezes over and not collect anything for it. They would make more on the service fees they charge companies when I charge something than they would ever make on a paper statement fee. So be it.

They do not make it clear about the deferred interest. They do not mention this when you sign up. They're VERY predatory and not willing to work with you about this. When you call customer service, you're put on long waits and it's hard to understand the employee. Just read the rest of the reviews, this bank is heinous.

I would advise anyone to stay away from Synchrony when applying for a credit card, I paid two of my credit cards off and as soon as I paid my credit cards off- they closed my account. As long as I had a balance I was in good standing with Synchrony. Be careful when applying for any credit card with Synchrony.

I had several credit cards with them for many years and never had a late or a missed payment. Then all of a sudden they closed ALL of my accounts at the same time saying it was due to "unusual activity" on my accounts. There was no such activity going on and they all had very low balances on them (less than $50). They also said that I was at a "high risk" of not being able to repay my debts to them. Really? Something needs to be done about Synchrony Bank once and for all. They have been getting away with these types of activities for way too many years.

Horrible and shady. Had several accounts with them. Never missed a payment. Never was late. Over the last few months, I noticed they significantly reduced my limit on a few accounts. Recently, I was fortunate enough to pay off most of my accounts leaving a very small balance on one or two. Last night, I received a letter that one of my accounts was being lowered from $10K to $100. They’ve collected thousands of dollars in interest from me, and this is what they do in return. Due to all the limit decreases, my credit score has nosedived. This is a horrible thing to do to a consumer and bad business. I’ll never do business with them again!

They are not trustworthy. They simply withdrew money from my checking account without my authorization. And worse, they said they would only return the money in approximately 2 weeks! I have US$641.00 and I need to pay other bills! It's outrageous. Don't do anything with this card.

Synchrony Bank could never improve. Back in 1997 (Phila., Pa.) I tried to open a bank account with them and was turned down because of my credit score. In 2024, I was offered a chance to get a PayPal credit card ($2500). It was used on my Cruise. Within that year, I received an email that they lower my credit amount to $1390- what I had spent on the card, and I had $25 available credit. This caused my credit score to go down, made my Credit Utilization 75%. My credit score was in low 700. Getting back on track with credit score, I got an Amazon store card ($2200), and a Walmart spend card ($1000). Within 6 months they have dropped both accounts down to the credit I spent on the cards Amazon ($931), Walmart ($601) and available credit is $25 & $31. Now I have to get ready for the credit score to go back down, Credit Utilization to go up. I wish I would have remembered about how they did with PayPal card. I read under BBB; this person is trying to start a First-Class Action Lawsuit and wanted people to join in. Something needs to be done; they are messing up people credit score. I never missed a payment, never late and sometimes paid more. This is reported to agencies like (Equifax, Experian, TransUnion) so it seems as if we can't handle credit how we spend, makes it hard to do other things that some companies may have to check your score. They are a very BAD Bank. I have let everyone I know about this Synchrony Bank. Run, Run Fast. Customer Service is a Joke also.

I would give a zero if it was an option! This bank is going through all my accounts and cutting g my limit to about $20 over my balance. Not only affecting my utilization but also available credits. I have never missed a payment. They care nothing about ruining your credit score just for fun. Closing all accounts one by one and I will never do business with the again

This company only accepts payments by having access to your checking account. They refused every other payment option we gave including a direct wire. Then you cannot get access to account details. Extortionary fees. RUN from them.