Synchrony Reviews 71

Hello,

Whatever you do, don't use this bank! They are the worst at making a payment. You have to provide your routing number and your account number, which is horrible! I spent 45 minutes on a phone call trying to make a payment, and I’m closing this account as soon as possible!

5284 - was against helping me; she doesn't care if you get a late payment. Here is me using my lunch to let her know there is an issue. She tells me it's your card, the same card you used to make the first payment.

@amazan, please be aware of this by having them or patching with them.

If you're having financial trouble and are paying back your debts - make Synchrony the absolute bottom of your priority list. Even if you have years of on-time payments with them, they'll close your account anyway the second your credit score dips and then customer service will tell you that all appeals are basically shredded on sight by upper management. Synchrony seems to pride themselves on giving the finger to you for making sure your accounts with them are current.

Please do NOT apply for a credit card/store card overseen by this company, you'll regret it.
First they start with their "New" sign in procedure. All a mess and I ended up having to call to get it sorted out. Then....
I decided a Walmart/OnePay credit card might be a good option for me....Big mistake. I took a day trip, called into a couple of Walmarts in different towns, got home and nipped to Walmart to get dinner. Low and behold my OnePay card was declined "For security reasons".
Three/four weeks later, having to provide a photo of my ID (Front and Back), Facial recognition (Video and Photo Graph) and STILL my card is locked.
I guess the moral is:- If you have a Synchrony credit card/Store card, Do NOT use it in three different towns unless you advise them first and even then they'll probably lock it!

Mai sentiti è mi hanno rubato 2200 dollari

RUN AWAY FROM THIS UNFAIR HIGH INTEREST BANK

Synchrony Bank cancelled my Lowes credit card citing a poor credit score and delinquent account. My credit score is 849 and the delinquent account is for $22.83. Synchrony sent the bill to a previous email address, not the email address on file with Lowes. I paid it last night plus the balance for the range I purchased one week ago. I called Lowes when my card was declined last night and Lowes customer service transferred me to Ricky, a Synchrony collections person and Ray, a Synchrony manager. Both acknowledged the incorrect email address and declined to reverse the decision. All future shopping will be at The Home Depot who uses Citi Bank. Lowes made a terrible decision to do business with this bottom feeder company.

We had a business Sam's Club card with this bank. We closed the business 2 years ago. Closed all bank accounts and credit cards. Synchrony Bank did not cancel and allowed companies to collect subscriptions on canceled subscription's. Again we called to cancel the card and pay off the fees and their late fees and cancel the card. OK 2 years later and its still going on Sam's still hitting the card for membership and Synchrony still playing this game THEY DO NOT CANCEL THIS CARD AND CONTINUE WITH THEIR LATE FEES WHAT A CROOKED NASTY COMPANY I GUESS I AM GOING TO HAVE TO GET OUR STATE ATTORNEY GENERAL INVOLVED AS THIS HAS TO BE FRAUD

I have had 3 accounts or more with Synchrony for a bit and they were kept paid on time if not ahead.

Twice now out of nowhere with the account paid in full the account has been closed. Not much financially has changed for me so I do NOT understand why they were closed.

I would not recommend them to anyone. Overall been a hassle to get dealt with to manage.

Worst bank have ever had in my life I had a polaris sxs financed threw them they ended up charging me way.... to much in interest on payment I made called them so they could get it straightened out they said nope everything is correct on are end. Wrong so they started stealing my money so I paid loan off but they supposedly lost the check 3 months ago still have loan threw them even though the $21,000 check shows cashed can't get rid of loan now and out $42,000 THESE PPL ARE SCAMMERS

I use my Sams Club card frequently and as a default payment method. I pay it off completely every month.

But also every month I have to go without using it, and thus receiving no Sam's rewards for the 7 to 14 day time period it takes them to reflect my payment in my available credit. Their horrible bookkeeping has cost me hundreds in rewards dollars (you are supposed to get $3 back for every $100 spent at Sam's Club- and I spend a LOT there!).

In 4/2024 I financed a purchase with Synchrony Bank, 4 years no interest with regular monthly payments. I set up paperless statements. In 12/2025 I got a paper statement which I discarded since I was paying with automatic bill pay through my bank. I just got another statement and noticed they were charging me $2 per paper statement (which I didn’t ask for). They also started charging me $1 interest on that $2 statement. I called and they said they didn’t have an email for my account (which is a lie) so after 16 months they started sending paper statements. They removed 1 of the statement fees but said they couldn’t remove the interest fees they had been charging. If you use Synchrony Bank for anything beware of unethical (illegal?) sudden changes in your account with unexpected fees.

This has been ongoing for several years. Company persists in rejecting all offers of credit, alleging that my cell phone number is not valid. Considering that I have had the same number for over 15 years, that allegation is completely preposterous.

Phone contact with the company's representatives are beyond frustrating and totally unhelpful. Total and absolute Kafka time.

My experience with Synchrony has been a nightmare from start to finish.

I ended up with this card completely by accident. I was at Mattress Firm, and the salesperson was extremely vague, failing to explain that I was actually opening a full credit card. Now I am stuck with a card that has a $7,000 limit but absolutely zero value to me. There are no sign-up bonuses, no rewards structures, and no benefits. It is just a useless line of credit that I never intended to open and I have only used once for the Mattress Firm.

As bad as the sign-up process was, the technical side is even worse. They recently changed to a "new" login system for absolutely no reason, creating a literal catch-22 that makes it impossible to even manage my account.

Here is the situation: The new system demands my full account number to re-register, even though I had been registered. I can not get the account number because every email I have from them has the account number redacted (only showing the last 4 digits). I never received full PDF statements via email, so I can not look there. I am somehow still logged into the mobile app on my phone, but it is completely dysfunctional. It refuses to load my previous statements or account details, just says "No Statements Available".

So, to log in to the new website, I need my account number. To get my account number, I need to view a statement. To view a statement, I need to log in (or have a working app). I am completely locked out with no way to retrieve the one piece of information they require to let me back in.

Between the misleading in-store practices, the uselessness of the card itself, and a technology ecosystem that traps you in an impossible loop, I would recommend avoiding Synchrony or Synchrony Bank or whatever their name is at all costs. Terrible website, terrible app, terrible business practices.

If there’s 0 star, I will probably rate zero on this Synchrony bank! I have my ebay credit card like for 3 yrs, at first this bank gave me 2k credit limit and after 6 mos it increased into 2500k. I asked for my credit line increased and they gave me 4k. I was so happy because I always used this credit card for big purchased like plane tickets, jewelries etc. I use it wisely, paid on time and never miss any due dates and pay bigger amount more than minimum but suddenly after 6 mos they decreased my credit line from $4k into $100! I was really upset and called the customer service but they could not do anything about it! What is the sense of having $100 credit limit???? I will close my credit card from this bank because they are not fair!

Got the OnePay Walmart card thinking it was 5% cashback but the subtly denied me for that card and approved me for one with no rewards all. I raised an issue with OnePay and they shifted all the blame to Synchrony. So frustrating to have to be hyper aware for shady practices like this when we already live in an attention economy. I’ll be sure to avoid any Synchrony services in the future because of this.

Purchased a piece of furniture from Ashley that was not what I ordered according to Ashley customer service agent. The sectional wouldn't fit into the room and Synchrony and Ashley only gave me 50% refund even though I have no couch. Unbelievable.

I had a Sam’s Club synchrony card for more than 10 years, no issues, paid on time. I got a new card at Homegoods and had trouble getting the account setup on the ap
Because that card isn’t supported. Finally got it set up online to make payments and messed up the account number and their accounts have no check to confirm the account is connected. Couldn’t figure out why my payment was being rejected. Had two payments rejected in that card and synchrony closed BOTH of my cards and never even called to figure out why was going on. This has negatively affected my credit score at a time that I am buying a new car. DO NOT GET A SYNCHRONY CARD.

They lie about how they use your credit report.

I think this is a violation of a few federal laws.

Synchrony close one of my cards after I did nothing wrong.

One representative said that they used only the information from my credit report, nothing else, no internal data.

Another representative said that they used only the activity on my Synchrony account.

So either they are using my credit data and lying about it, or they are deliberately obscuring the process so that I can't appeal.

I took a 12 month no interest loan from Newegg through Synchrony bank. I made 11 payments via direct payment. When the last payment was due, I contacted Syncrhrony to have the last payment made (30 days before it was due). They told me to make the payment via their website. But I told them I could not get into my account because Synchrony had made changes to their system and would not allow me into my account. The Synchrony rep told me this was a problem and that many account holder were having the same problem. She told me that she could take my bank account number and routing number and make the last payment for me. I gave her the info and then forgot about it. Later, I got a notice that the payment was rejected by my bank and that I was being charged $30.00 for the reject. I called my bank and they told me that Synchrony had not tried to debit my account. I then called Synchrony, both by phone and then by chat. After a lot of back and forth, the rep finally said to me (by chat) "As I understand you have a query about the return payment fees charged, I would like to inform you that it was charged due to a payment return as the payment was returned due to mismatch of the bank account number entered at the time of payment. Unfortunately, as this is purely system based, we are unable to remove the fee from our end due to the process limitations even at the manager level as we can work only on an late fee. We apologize for not meeting your expectations at this time." I told the rep that the Synchrony rep wrote my information down wrong and now Synchrony wants me to pay $30 for their mistake. The rep then told me (by chat) "I can understand how frustrating it would be for you. We are sorry for your experience. Since this is automatically charged, we do not have an option to over ride even at the manager level." Inotherwords, Synchrony is not at fault. I am. For paying off my account 30 days early. And by having a rep handle the transaction instead of the normal debit proceedure. The chat rep then said "we suggest you reverify your bank details before sharing it with us. This is insane. I have NEVER heard of anything as stupid as this before. The bank makes a mistake and their customers have to pay for their mistake. If I was Synchrony, I would make mistakes all day long and get rich! Oh wait ... they ARE RICH! Wonder why?