Great advice and very thorough explanation of what I needed and how to use it as it was very different to my previous battery. Also delivery was very prompt.
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Prompt delivery of 2 items on 2 occasions. The pd care has returned some smell sense for me, which was completely gone. I'm hopeful more benefits will come with continued use. I have only just receive... See more
Company replied
The product was delivered on time as was advised by the company. My husband is now in his second week of the treatment protocol. So far my husband thinks his walking is more stable but not fast. He f... See more
Company replied
My only criticism is that the manual says not to use rechargeable batteries and the PD Care specifics say you can. Minor confusion possible on that.
Company details
Written by the company
Welcome to SYMBYX. We develop breakthrough light therapy devices as a complementary therapy to manage symptoms of chronic illness including Parkinson's & Fibromyalgia, improve brain and gut health, and promote general wellness. Research is at the core of everything we do, and our devices have been used in a variety of clinical trials. We also offer ongoing and free Clinical Support from a team of practising registered healthcare professionals, to support our customers throughout their light therapy journey. ====== *SYMBYX Biome devices might be subject to regulatory approvals and may not be available for sale in all countries. Approved indications for SYMBYX Biome devices and clinical information and the intended use of our devices may vary by location. Our content is for educational purposes only and does not constitute medical advice.
Contact info
Level 3 / 116 Military Road, 2089, Neutral Bay, Australia
- +61 2 8066 9966
- info@symbyxbiome.com
- symbyxbiome.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Replacing Helmet Battery.
Great advice and very thorough explanation of what I needed and how to use it as it was very different to my previous battery. Also delivery was very prompt.
Customer service is highly professional…
Customer service is highly professional and personal.

Reply from SYMBYX Biome
The instructions for use that came with…
The instructions for use that came with my Neuro cap were precise and helpful.

Reply from SYMBYX Biome
Still waiting for my device to arrive
Still waiting for my device to arrive. Ordering it was easy.

Reply from SYMBYX Biome
Didn't receive
Have been trying to get help with receiving my device
Get minimal contact and information

Reply from SYMBYX Biome
Not yet used the device as no manual or…Oz Helmet
Not yet used the device as no manual or instructions
I’ve purchased a few items through…
I’ve purchased a few items through Symbyxbiome now and have found their service to be excellent. Very good communication and their after sales service is excellent too.
Experience so far with Neuro Helmet
The product was delivered on time as was advised by the company. My husband is now in his second week of the treatment protocol. So far my husband thinks his walking is more stable but not fast. He feels he is more upright in his stance. He also use Duocare 904 on alternate days and has continued with that the same as before he revived the helmet. He currently uses the helmet in the morning and the 904 in the evening. We look forward to seeing if he continues to notice improvements.

Reply from SYMBYX Biome
SYMBYX is TOP Notch!!!
After being diagnosed with Parkinson’s Disease in Sept, 2022, and unhappy with the medical “solution” prescribed by my neurologist, I went on a search for an alternative solution. Upon discovering SYMBYX, I purchased PDCare, and then DuoCare 904, when it was released. Both devices have helped immensely, so I have now purchased the Neuro.
In addition to the products, I am very impressed with the company, SYMBYX, and its extensive documented research and manufacturing quality. Most of all I want to applaud the SYMBYX Team members who have spent many hours fielding my questions. The bottom line: SYMBYX, its products and employees, are top notch!!!

Reply from SYMBYX Biome
Prompt delivery
Prompt delivery of 2 items on 2 occasions. The pd care has returned some smell sense for me, which was completely gone. I'm hopeful more benefits will come with continued use. I have only just received the symbyx neuro and have great hope it will also be beneficial in treating my Parkinson's.

Reply from SYMBYX Biome
Great delivery and good instructions…
Great delivery and good instructions looking forward to more research
Great company
Prompt delivery of orders
Prompt delivery of orders.
Your clinical support team has been very helpful in responding to my questions. Thank you.
I like the way helmet is made.
Great customer support
SymbyxBiome provides fantastic customer service. Communication with me regarding my delivery requests and many questions on the product was instant and thorough. Their “support team” truly operates as a team. With my PDCare unit now in my hands, I look forward to the treatment process, knowing I will always have the Team standing by to help out.
Just started
I just received my PD care laser last week. Shipping to USA was fast. Laser is high quality and easy to use. I'm looking forward to positive results. Ask me for another review in 12 weeks.
Conflicting info on battery use
My only criticism is that the manual says not to use rechargeable batteries and the PD Care specifics say you can. Minor confusion possible on that.
Purchase was seamless and shipping was…
Purchase was seamless and shipping was fast. Even more impressive was the communication. The company provided updates and information the whole time . Could not wait to receive four device. Hoping that the results will be positive.
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