Sydney Solvents Pty Ltd Reviews 108

Great service, very cheap prices and super speedy delivery. I ordered on Friday and package was here first thing Monday.
Highly recommend!

I placed an order early December. Dispatched straight away and given a tracking number. When I entered the tracking number something else came up. I chased up with several emails which were never returned. Now, 2 months later the company says the Courier has returned the parcel due to 'attempted delivery'. No delivery was attempted as I don't have the parcel!! I have followed up with the company who are charging me for the delivery service even though they can't say why the parcel was not delivered. Basically they try to absolve themselves by saying its out of their hands as a 'third party delivery company'. The employee, Dean, even tried to look up my address and suggest it was my fault for not knowing that the company may not deliver to my rural area. How would I know that unless someone told me? he spent 10 minutes trying to find every excuse why the lack of delivery was my fault. I'm sure they are fine if everything goes according to plan but beware if there are any issues at all.

In response to Sydney Solvents reply: your commitment to customer service? Truly sorry? You didn't say any of that one the phone yesterday so it is a little disingenuous to start now when you have an audience. You did refund the product but NOT THE DELIVERY FEE FOR AN ITEM THAT WAS NEVER DELIVERED. Also it is funny how none of my previous emails were located but thre first email I sent after our convo yesterday from my same address to your same address was answered immediately. Happy to send through evidence of all my correspondence. So I did try to contact you as per the info on your website suggests..you give an email address so I used that. Please stop trying to lay the blame in my court. Regardless of whether it is a third party courier or not, my transaction was with YOU. If the delivery did not happen it is up to you to refund my money that you took for the delivery ( although you tried to claim that you had paid twice for that even though my invoice says $30 for delivery) and you take it up with the delivery company. As for the delivery company and yourselves, I got no info about when the package was arriving, the tracking number changed to a different one when I put it to the Courier company website. There were no tracking updates from when it left the warehouse on the 10 Dec to when there was a notice of an 'attempted delivery' on the 13th January.
This is just an example of poor service and dodging responsibility.

Sydney Solvents has been an absolute game-changer for our business. Their range of high-quality solvents and chemicals is second to none, and their commitment to excellence shines through in every aspect of their operation.

What really sets them apart is their outstanding customer service. From the moment you place an order, you can expect fast and efficient processing—our orders are always shipped promptly. Their team is incredibly knowledgeable and goes above and beyond to ensure you get exactly what you need, offering expert advice along the way.

We also love that Sydney Solvents is a family-owned and operated business. If you're looking for a reliable supplier with exceptional products, unbeatable service, and a true dedication to customer satisfaction, Sydney Solvents is the place to go. We couldn't recommend them more highly!

Thank you so much to Dean and Kylie for your help over all the years we have been purchasing with you!

excellent product great price & kept up to date with shipping

This is the second time we have ordered from your company and we are impressed by the ease of ordering and the speedy delivery.

Thank you

My second purchase from this fine business. Prompt, professional with a well priced, quality product. I'll be definitely purchasing from them again.

I have been using Sydney Solvents for a number of years and find the service and products exceptional.
Highly recommend them to anyone who needs quality product at value prices.

Easy order process & quick delivery with good communication what more could you ask for !

Easy to order, fast delivery to Queensland, always top quality. Long time customer, never disappointed.

Great products. Very well priced. And fast smoth delivery. Always happy to shop with Sydney solvents.

Sydney solvents were a pleasure to deal with. Very well refined CLEAN SOLVENTS. Fast delivery to Qld.
When I received the package, one of the products was not full. Contacted Olivia at front desk and it was resolved immediately.
Will definitely be a returning customer.
The wife I'm sure will be adding these guys to her cleaning business supplier!
Thanks again!

Once again great service, I wouldn't go anywhere else
for my products.

Easy transaction payed and picked up best price

Sensational service. We use Syd Sol chemicals at Dunn &Farrugua . Very quick service, mostly next day delivery along with very competitive prices
Cheers
Mark
Production Manager.

Great service from this company well done 👏

Fast efficient delivery! Only problem is the double charging on post if you want to order multiple products?????

GOOD COMMUNICATION & FAST RESPONSE TIME WITH ENQUIRIES.

Very happy about my order, the quality is good, delivery very good, happy with the company too:)