Ordered two dining chairs on Saturday evening. They were delivered on Tuesday. The driver helpfully brought them into the room and took the packaging away as advertised. The chairs are comfortable and... See more
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Reviews shaping this summary
Arrived in good time, drivers/ installers very courteous. The bottoms of the drawers had ‘slipped back’ and when pushed forward into the grooves, left a few gaps so hadn’t been cut straight, would h... See more
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Excellent service from time I ordered to actual delivery which was very reliable and efficient. The sofa looks great and colour is true to the free sample I requested. I would have given 5 stars exce... See more
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Very quick and easy process from ordering to delivery. Kept up to date with regular updates. Quick delivery of goods at times suitable to you, no long delivery times for items, eg 14 weeks etc, like y... See more
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Company details
About Swyft
Written by the company
At Swyft, we set out to change the way people buy and enjoy furniture. Tired of long lead times, awkward deliveries, and sofas that just won’t fit, we knew there had to be a better way. So we reimagined everything—from design to delivery—to make furniture that fits your life, not the other way around.
Our solution? Put a sofa in a box. Swyft pieces are delivered fast and largely flat-packed for easy access, with assembly in minutes with no tools. That means no more waiting weeks for delivery or struggling through narrow hallways and staircases.
But speed and convenience aren’t enough on their own. We care deeply about design, too. Swyft upholstered products are made with high-performance fabrics, durable materials, and a focus on comfort and longevity—because we believe furniture should be built to last.
Whether you're moving home, refreshing a room, or just ready for something better, Swyft is here to make furniture shopping smarter, faster, and a whole lot easier.
Welcome to the future of furniture.
Swyft - The future of furniture
Written by the company
- Furniture that fit into every home
- Looking for a sofa, bed or sofa bed? Our furniture is delivered in boxes, assembled by you in under 5 minutes.
Furniture, delivered to you, assembled in minutes.
We're confident this furniture is for you. We have a 100 day trial just to make sure.
At Swyft, we back every order with unbeatable guarantees for total peace of mind. Enjoy a 100-day free return policy, a 15-year frame guarantee, and stain-resistant, pet-friendly fabrics. Our furniture is built to last and designed for real life—delivered fast, assembled in minutes, and guaranteed to fit.
Shop with confidence, the Swyft way.
Contact info
London, United Kingdom
- 020 3488 4726
- support@swyfthome.com
- swyfthome.com
4.5
Excellent
5K reviews
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Swyft have been fantastic!
My experience with Swyft has been amazing from start to finish - ordering, delivery and aftersales service when my purchase didn't work in the room and I wanted to exchange my sofa for another colour.
The delivery men were extremely helpful, putting shoe covers on their shoes when coming in the house, taking the sofa up to the first floor and taking all packaging away.
The support team have been fabulous, allowing me to swop my sofa and sorting out the admin and a speedy delivery for the replacement. I can't rate this company highly enough.
4 April 2026
Reply from Swyft
Hi Alison,
Thank you for the amazing review! We're so glad your experience was smooth and helpful.
It’s great to know the delivery team made such a positive impression, and we’re especially glad our support team could assist with the colour exchange quickly and easily.
Your kind words truly mean a lot to us. We’re delighted you had such a positive experience, and we can’t thank you enough for the high praise.
Enjoy your beautiful new sofa!
Best wishes,
Alexandria @ Swyft
Superb Customer Service
A small issue happened with the frame of the sofa I bought 18 months ago. There was a no quibble replacement under the 15 year warranty. A lesson for other companies to learn about excellent customer service.
3 April 2026
Unprompted review
Reply from Swyft
Hi Liam,
Thank you so much for sharing your experience! We’re really glad we could resolve the issue quickly and honor the 15‑year warranty with no hassle.
It’s great to hear your replacement went smoothly, that’s exactly the standard of service we aim to deliver.
We truly appreciate your kind words and your trust in us.
Best wishes,
Alexandria @ Swyft
Good experience
Good price, arrived swiftly(!) with a call to say they were an hour away. Product is very well made. Very happy
31 March 2026
Reply from Swyft
Hi Emma,
Thank you for the great review! We're so glad you found the price fair and the delivery swift, including the courtesy call. It’s wonderful to hear you're impressed with the quality of the product.
Enjoy, and thanks again for choosing us!
Best wishes,
Alexandria @ Swyft
Beautiful chairs
Great service from start to finish. Next day delivery was amazing. Customer services staff extremely helpful. We love our new chairs.
31 March 2026
Reply from Swyft
Hi Roseanne,
Thank you so much for your wonderful review! We’re delighted to hear the service impressed from start to finish and that next‑day delivery made things even easier. Our customer service team will be thrilled to know they were able to help.
Enjoy your beautiful new chairs, we’re so glad you love them!
Best wishes,
Alexandria @ Swyft
Reply from Swyft
Hi Dariya,
We’re very sorry to see there’s been an issue with your order. This is currently being reviewed by a manager, who will be in touch with you shortly today.
Best wishes,
Jack @ Swyft
Really uncomfortable!
Really uncomfortable!! Will return the model 10 sofa. Looks / feels cheap. Rock hard, and very shallow seat depth. awful.
gave stars for the delivery guys who were great
2 April 2026
Reply from Swyft
Good morning Siobhan,
I’m sorry to hear that the sofa hasn’t met your expectations — that’s clearly disappointing to hear. Comfort is a key part of any purchase like this, so it’s not the experience we’d want for you.
It’s great to hear that the delivery team made a positive impression, and I’ll be sure to pass that feedback on to them.
We will reach out to you shortly to find a solution for you.
Best wishes,
Jack @ Swyft
I was looking for a sofa-bed for sleeping
I was looking for a sofa-bed to primarily serve as a comfortable bed, for guests and for those of us in household needing a night’s sleep away from the babs. After a lot of research, I decided to buy the model 08, which had glowing reviews re its comfort and didn’t break the bank. Whilst I cannot fault the customer service, delivery, build quality, and ease of assembly, and it looks great, it is extremely firm both to sit and to lie on (I would have appreciated any review that said this before I bought!). I like a firm mattress, but even for me, it was too firm to get a good night’s sleep on the first try - even with a low-end topper. However, I persevered and bought a decent memory foam topper (Panda) and now realise that this is where magic happens - this is a sofa bed made to have a memory foam topper, and with one, it is as good and supportive as any actual mattress. So, in conclusion, a good buy, but needs a decent memory foam topper.
I would suggest that Swyft include a topper with their sofa beds, rather than charging additional £ for one
2 April 2026
Unprompted review
Reply from Swyft
Hi William,
Thanks for taking the time to share your experience — it’s really helpful to hear how you’ve found the Model 08 in day-to-day use.
With regards to the topper, we keep this separate as some people prefer a firmer surface, and including one as standard would add cost and bulk to a product many choose for its slim profile and ease of storage. Offering it as an add-on means it can be tailored to individual preference.
We do appreciate you sharing your thoughts, and we’ll take this on board.
Best wishes,
Jack @ Swyft
The people at Swyft are exceptional - and the sofa is too.
How to describe my experience with the extraordinary people at Swyft? A really exceptional one: Because of a number of unexpected events I had reason to communicate on the phone and via email with several Swyft operatives on several occasions. On every one of them I was met with extreme kindness, generosity, good humour and an amazing ability to find solutions. Nothing ever appeared to be too much of a problem for them. To Mariana, Silindile, Alexandria and everyone else - thank you so much for making the experience such a positive one.
The delivery folks were terrific, too. Bravo/a to everyone.
Did I mention the sofa looks stunning?
Well, it does.
2 April 2026
Unprompted review
Reply from Swyft
Hi Harold,
Thank you so much for taking the time to share such an incredibly thoughtful review. It truly means the world to us.
We’re delighted to hear that, even through the unexpected twists and turns, every interaction you had with our team was met with kindness, positivity, and real problem-solving.
We’re also glad to hear the delivery team made a great impression too, they’ll be so happy to know their effort stood out.
We’re very glad to hear the sofa looks stunning in your home! Enjoy every moment of comfort and style it brings.
Thank you again for your generosity in sharing this experience!
Best wishes,
Alexandria @ Swyft
My sofa was really easy to assemble
My sofa was really easy to assemble, looks great,and is loved for its comfort by both humans and greyhounds.
30 March 2026
Reply from Swyft
Hi Karen,
Thank you so much for your wonderful review! We’re glad to hear that your sofa was easy to assemble, looks fantastic in your space, and, best of all, is a hit with both the humans and the fur babies in your home.
Comfort that brings everyone together is exactly what we aim for. Enjoy every cozy moment!
Best wishes,
Alexandria @ Swyft
We deserve better for these prices
The delivery service was great - but the product and customer service? definetely not good. On the face of it it all looks good, they answer the phone quickly and are polite but nothing every happens - your emails are not answered until chased - then they completely ignore the issue.
Spent £1.6K on a 3 seater sofa. There was something fundamentally wrong with it - the arm would not fit so another was ordered with a week lead time so I asked for this one to be left.
After a week I noticed that it was visibly sagging where I had sat at the most 5 -6 times - I am not a heavyweight btw! I have been trying to get an answer as to why this happened and what my rights are if this should also happen to the new sofa being delivered. I sent photos and was asked to send photo of a label under the sofa - well this sofa weighs a ton - I can't even push it and a male friend could not lift it at all.
Their response has been basically to stonewall. 4 calls, 3 emails later I give up and will keep my fingers crossed but I will be back if I have the same issue again.
Would I recommend this company? No I am afraid I would not. Would I recommend their goods? No, I am afraid I would not.
All fur coat and no knickers I think the saying is. For these prices we deserve better.
30 March 2026
Unprompted review
Reply from Swyft
Good morning Michele,
Thank you for taking the time to provide your feedback, although it is of course disappointing to hear that your experience has not been a better one.
It’s very important to us that the full customer journey is a positive one, so we will absolutely take this away to review internally and understand where improvements can be made.
We take quality concerns seriously, which is why we may ask for details such as the product label where possible. This allows us to trace key manufacturing information, including production date and batch, so we can carry out a thorough internal review. That said, this should never become a barrier to resolving an issue, and we’re sorry if this request caused any inconvenience or frustration—particularly given the difficulty in accessing it.
I can see that your replacement sofa is due to arrive today, and we hope this meets expectations. A manager is currently reviewing your case and will be in touch directly to ensure your concerns are fully addressed and a suitable resolution is reached.
Best wishes,
Jack @ Swyft
Poor
Poor. Delivery drivers brought in boxes. The minute they drove away received another message to say we will be in touch about the rest of your order. Its Easter weekend!
2 April 2026
Reply from Swyft
Hi Kirsty,
Thank you for taking my call just now - and I'm so sorry again for the issues you've had with AIT during your delivery.
As promised, I'll email you now with the details on what we've done since to make sure this gets sorted quickly!
Best wishes,
Lauren @ Swyft
Speedy Delivery and Great Quality
Ordered one day and arrived the next morning! Fastest ever delivery! The delivery drivers were also careful and considerate. The dining chairs were super easy to put together, no wonky business as with other companies. Great quality, comfy and apparently real leather. Wished I had discovered Swyft earlier.
21 March 2026
Reply from Swyft
Hi May,
Thank you for taking the time to leave your review.
We're so pleased to hear everything went well and you experience the true Swyft nature of us! :)
If you need anything from us, please do not hesitate to get in touch. But for now, enjoy!
Best wishes,
Lauren @ Swyft
Delivery was Efficient, helpful and polite
All was completely painless.
The delivery was slightly later than announced, but the guys were helpful and efficient.
Overall very pleased.
2 April 2026
Reply from Swyft
Hi Rob,
Thank you for your review, we're pleased to hear that the delivery team were helpful, efficient, and made the process smooth overall.
Please don’t hesitate to reach out if there’s anything further we can support with.
Best wishes,
Jack @ Swyft
Good product delivered qyuckly
31 March 2026
Reply from Swyft
Hi David,
Thanks for the great review!
We hope to hear from you again soon.
Best wishes,
Jack @ Swyft
Swyft charged for services not ordered
I have an established 501c3 nonprofit. I hired swift to file a dba in the newspaper.
They charged me $177 and filed paperwork with the state instead.
I had to use another source to file the dba. I told them I would not work with them again. 2 days later they charged me another 174 for a compliance guarantee which I NEVER ordered AND said they would renew it.
Bottom line. They did not provide the service I hired them for and charged me over $350 for services I never asked for.
Be careful with these people.
27 March 2026
Unprompted review
Reply from Swyft
Hi Heidi,
We’re sorry to hear about your experience, however it appears this may have been intended for a different company, as Swyft does not offer the services you have mentioned.
We are a furniture company based in the UK.
Best wishes,
Jack @ Swyft
Dining chairs
Delivered on time, well packaged.
The dining chairs are lovely, very happy with them.
29 March 2026
Reply from Swyft
Hi Valerie,
We appreciate you taking the time to share your feedback. We're happy to hear that your dining chairs arrived on time, were well packaged, and that you love them!
Best wishes,
Jack @ Swyft
High quality sofas that are fairly easy…
High quality sofas that are fairly easy to assemble, and really excellent delivery and customer service.
1 April 2026
Reply from Swyft
Hi Philip,
We appreciate you taking the time to share your feedback with us. We’re delighted to hear that you find our sofas to be high quality, and it’s fantastic to know we were able to provide you with a positive customer experience.
Best wishes,
Jack @ Swyft
Painless purchasing experience
Unfortunately buying online is so easy now, just check out what you are looking for, find a company and price that’s acceptable and bam you’ve got your purchase, and Swift met all the criteria expertly, my purchase was simple, fast, quick delivery and apart from having to pay, it was painless. Would use Swift Home again.
30 March 2026
Reply from Swyft
Good evening,
Thank you for taking the time to leave us a review
We're happy to hear that your purchase experience was simple and fast! It's great to know that we met your criteria and that you would consider using us again!
Best wishes,
Jack @ Swyft
Reply from Swyft
Hi Andrew,
We appreciate you taking the time to share your positive experience. We are happy to hear that you received excellent service!
Best wishes,
Jack @ Swyft
The speed with which the sofa arrived
The speed with which the sofa arrived! It was less than 24 hours after ordering plus polite and helpful delivery staff who also took away all packaging .10/10 from me.
27 March 2026
Reply from Swyft
Hi Ursula,
We're happy to hear that you were pleased with the fast delivery and helpful service. Thanks so much for taking the time to leave us a review!
Best wishes,
Jack @ Swyft
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